Workforce management
Supported Operating System(s):
About Cisco Call Center
Cisco Call Center software is designed for midsize and large companies. This software provides a combination of multichannel contact management, intelligent routing and network-to-desktop CTI (Computer Telephony Integration) capabilities for call center management.
Cisco Call Center enables users to integrate inbound and outbound voice applications with Internet applications, such as real-time chat, Web collaboration and email. This allows a single agent to support multiple interactions at once, irrespective of the communication channel chosen by customers.
This software also provides virtualized contact center routing and computer telephony integration with third party ACD (automatic call distribution) and IVR (interactive voice response) systems. Users can segment customers and monitor resource activity and availability.
Other features of the Cisco Call Center include carrier-class distributed fault tolerance and mission critical contact center reporting. The solution also supports video interactions and helps in increasing caller satisfaction by improving the agent’s performance.
4 Reviews of Cisco Call Center
Overall rating
4.50 / 5 stars
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Showing 1-4 of 4 reviews
June 2017
Jacqueline from Rishavena Home Health Care Agency, Inc.
Company Size: 201-500 employees
Ease-of-use
5 of 5
Functionality
5 of 5
June 2017
Better than most and ahead of the curve!
I left the company using this service six months ago. I miss it already.
Pros
Cisco is a company that I have known for many years throughout many fields of work. I always know that when I see a Cisco product in my office, I am with the right company. Cisco Call Center has never disappointed myself or my colleagues. I was part of the administrative team reviewing phone records and I have never had an easier time utilizing a web-based client portal. The interface was streamlined and modern. There are a variety of options when generating reports that can fit any administrative agenda.
Cons
There are no negatives that come to mind while reviewing Cisco Call Center. I have never had a problem using them at any company that I have worked with. I cannot foresee having any issues with them in the future.
April 2018
Shantanu from Damco Group
Company Size: 501-1,000 employees
Review Source
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
5 of 5
April 2018
Video collaboration solutions
Pros
All participants can use the chat feature. At the time of the meeting, the host has the option to share desktop, a file or video. Virtual whiteboard feature for sketches and notes is also available.
Cons
Annoying that you have to install it on your PC, I would like to use a pure web application, well, or the maximum plug-in to the browser.
March 2018
Aimee from Computer Software
Company Size: 51-200 employees
Review Source
Ease-of-use
4 of 5
Functionality
3 of 5
March 2018
Easy enough
Sometimes the calls come through, sounding like the person on the other line is in train tracks but I don't know that this is the fault of Cisco
Pros
The ability to make conference calls with multiple customers has never been easier with any other system!
November 2016
Megan from Rosetta Stone
Company Size: 1,001-5,000 employees
Ease-of-use
5 of 5
Value for money
3 of 5
Customer support
3 of 5
Functionality
4 of 5
November 2016
Helpful Calling Company
Using Cisco every day has really helped me with making quality calls to my clients. I enjoy how easy it is to use.
Pros
Easy to use for anyone.
Cons
There are some lines that don't connect with cisco, making the calls go automatically to a busy line.