RingCentral Contact Center
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Most Helpful Reviews for RingCentral Contact Center
1 - 5 of 180 Reviews
Joshua
Law Practice, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed January 2022
Very pleased
Joshua
Verified reviewer
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed July 2019
Very pleased
We have been very pleased with our use. Primarily we use this for faxes, and that has been great. My partner also likes to Text using a ring central number
PROSThis is an industry standard and has all the basic bells/whistles for communication control
CONSthe GUI could use some work. It is easy to use with mtiple folks, could be better
Debora
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Nothing beats RingCentral when it comes to call management
Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.
CONSI love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.
Willard
Verified reviewer
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed January 2023
Worst Customer Service Ever without Exaggeration
I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.
PROSMultiple features at multiple levels of service and offers HIPAA compliance.
CONSHigh Priced and poor customer service downgrades any positive reviews of this company.
Reasons for switching to RingCentral Contact Center
RC was offering free service during COVID-19
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2019
Great for internal communication
Positive overall! Great way to communicate with others you work with who you're not physically with during the day.
PROSReally great platform for internal company use. I used ring central at the doggy day care facility where I used to work. It was great to be able to communicate with my coworkers in a very fast pace environment where there's a lot going on. Able to search keywords to search for certain things in conversations.
CONSI don't really have anything bad to say about this platform. It's not the prettiest, but it's simple and that's a great thing.