About CrazyCall

CrazyCall is a cloud-based call center software solution. Key features include live analytics reporting, an agent panel, workforce management and a dialer that matches agents with leads.

CrazyCall’s agent panel automates dialing and emails. Agents don’t have to copy and paste numbers from their customer relationship management (CRM) software or emails from Outlook. Users can create guided scripts for agents and store them in the system.

In CrazyCall, users and agents can see how all agents are performing, and high performing agents are matched with better leads. The system sets a slower pace for new agents and it assigns leads of varying quality to help them learn.

CrazyCall can determine which contacts are new and it can schedule ...


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Supported Operating System(s):

Web browser (OS agnostic)

36 Reviews of CrazyCall

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(30)

30

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 36 results

January 2017

Konstantinos from Emphasis Business Solutions

Company Size: 2-10 employees

Industry: Accounting

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2017

Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch

We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team. The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests. If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys

Pros

Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality

Cons

Inbound functionality not yet developed No custom report building capabilities SMS/social media not integrated

June 2018

Karla from SIDOR

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Good sound quality

It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.

Pros

In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service.

Cons

The download of information from the cloud is usually somewhat slow.

Response from CrazyCall

Replied July 2018

Hi Karla, thanks for sharing your opinion! :) We're super happy to see how beneficial CrazyCall has been for your business.

October 2019

Holly from Informed 365

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2019

Well Price but a Little Clunky to Use

CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus.

Pros

It is an affordable option, some of the functionality is more advanced than other competing platforms. Customer support was fast.

Cons

The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it's time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it.

Response from CrazyCall

Replied October 2019

Thanks for the review Holly! There is the option to call manually with our call widget (it's an extension for Chrome). It has an option to click to call when you are on a webpage or you can simply provide a number manually. We also have a mobile app (it's still in beta, but you can easily download and use it) where you can call manually directly from your mobile phone. If you'd like to test it again just let me know P.S. Our support says Hi!

January 2016

Kacper from Fly on the cloud

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

January 2016

Best inteligent for yours call center

I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance. CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal. CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate. I would never change this soft for any else.

Pros

Complete solution that could rise your sales team performance Still growing and adding great functions Best customer service ever

September 2018

Iliana from Dimas & Roz Jewelry

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Great tool for sales teams

We are able to keep a full pipeline thanks to them.

Pros

Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales.

Cons

We had to go through their initial launch phase, - they improved their tool and service very quickly

Response from CrazyCall

Replied September 2018

Thanks Iliana, it's awesome to hear we can help you :)