Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software.

Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.

We have had issues with timing errors if there are too many records in a campaign, so having to clean up campaign to avoid posting errors can be a pain.

I liked the price for the service. Once you become acclimated with the system it because easy to start a campaign in no time.

I love Fenero and am not new to the call centers. I have used many over the years, Five9, CallFire, Chase data, fillterZen call,8x8 and a few in between.

Pricing is amazing, best in tbe biz. Overall functionality is what we need.

User friendly interface, easy to set up and great reporting.

There's a rather steep learning curve and answering machine detection absolutely bad. I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep.

Account still gets disabled if I miss a payment.

It's a very simple application, easy to integrate and manage posting via API.

He showed me a lot of great informative videos that guide you through setup. If you're looking for a cloud based contact center THIS ONE IS BY FAR THE BEST.

When I signed up, it was easy, FREE and I got up and running within about 15 minutes. Rep reached out to greet me and help answer and questions I had.

Overall my experience has been great. I have found a solution which is functional, priced well, with great customer service.

Great quality of calls, great support and easy to use apps to manage different campaigns.

Easy to navigate, has self help knowledge base, real time reporting, easy to create stations and users, ...everything.

The software is very easy to use. It is also very well supported, packed with features and amazing reporting.

Hmm, I'm trying to think of any cons  I have to honestly say, I cannot think of any bad things about this software.

The integrated soft-phone allows agents to work anywhere there's an internet connection with superior sound quality.

Fair but can be better if they can review their billing more accurately.

This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.

Talkdesk is fairly easy to use and offers a significant amount of customization and robust functionality. The user experience is quite intuitive and overall it operates consistently.

For it is the best in its field it is definitely above other software of the same kind and its price is quite affordable for the work it does.

The ease of use is great - there is no time needed to train new staff, you can log in and start working/calling straight away. The integration with CMR was easy too.

I love talkdesk and would recommend  it to my other friends in similar companies that I am in.

An amazing app with the best customer support out there. Their team is excellent.

There are some features that cannot be customized by the end user and must be modified by support personnel, this can be frustrating at times.

Having a dashboard so visibly appealing and easily usable is fantastic.

When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating.

What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce.

I really enjoy talkdesk's admin panel,  it is very easy to work with and their support is amazing.

TalkDesk took me from 4 independent systems into one. Not only did it provide an improved end-user experience but it improved efficiency significantly which has directly lead to FTE savings.

Love how easy it is to use and the fact that its easy to go back and listen to the calls that are recorded, as well as easy to share.

Ease of use, integration with Autotask, Slack and Infusionsoft, click to call feature, value for money.

It has good customer service and the software is certainly user friendly. Its simple compared to other software and systems that we've used.

I love the ability that we can integrate Talkdesk with Zendesk. This makes documenting tickets significantly easier.

Excellent application for the business case that it serves. Most importantly, the support is fantastic.

Talkdesk is easy to use and grow with as a business. It has some amazing features that streamlines workflows for our team.

The ease of use of Talkdesk is the best. It is very user friendly and easy to navigate different functions.

Simple to use, many settings to get the best IVR, simple Salesforce integration, powerful custom object in Salesforce.

Talkdesk offered us the perfect solution where we  received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.

Its hard to toggle between web & widget mode and an error often occurs. I think the app gets confused about what I'm trying to do.

There are some bugs that come up every once in a while that are sort of annoying.

I hate having to click more than I need to just to make a call, and it burdened me when I was trying to power down my list.

Sound quality is superb and I love how straightforward/easy it is to interact with the interface.

I think it is the best company out there because they do it right and clearly see their employees as assets.

So I've had a few times where clients try to call me but talkdesk on its own went offline without notifiying me and I missed the calls.

Good product, always improving, good customer service, easy to rollout and administer.

While I would like to see some changes to StudioFlow and other Administrator functions TalkDesk still offers one of the best VoIP systems currently available for the price.

I like the ease with which I can manipulate the reporting dashboard. I appreciate the fact that I can customize it to fit my needs.

The best feature for me is the Salesforce integration.

We love the ease of use and reliability of the software.

I like that this software is easy to navigate and I usually have a reliable connection with whomever I am on the phone with.

The inability to add a call on the other line without it being a transfer, the inability to access settings while in a call, inability to add notes to a call while doing a warm transfer.

Reasonable pricing model that supports our needs.

US Dollar

Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (IVR), drag-and-drop scripting, call recording, inbound-email routing and open APIs.


Qubicles inbound queue features welcome messages, whisper messages to agents, hold prompts, queue notifications, estimated wait times, skill-based routing and priority management. Users can create dynamic call scripts with conditional branching using a drag-and-drop scripting tool.


Users can create custom caller IDs for each campaign, dialing list or individual lead. With Qubicles, users can connect multiple email accounts including Gmail, Hotmail, Yahoo and Microsoft Exchange. Qubicles enables managers to record calls and monitor agents’ desktops during each call.


Qubicles provides a native app for iOS devices. Pricing is transaction-based, meaning users are charged when they use the software.



LongDescription

Support Ticket Management

Real Time Analytics

Surveys & Feedback

Softphone

Customizable Reports

IVR/Voice Recognition

Automatic Call Distribution

Auto-Dialer

Blended Call Center

Lead Distribution

Customer Database

Call Recording

Call Logging

Integrations Management

Local Caller ID

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

Call List Management

Call Routing

Process/Workflow Automation

Self Service Portal

Outbound Call Center

Answering Machine Detection

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Call Reporting

Queue Management

Workflow Management

Predictive Dialer

Email Management

Caller ID

Computer Telephony Integration

Knowledge Base Management

Real-Time Chat

Chat/Messaging

Interaction Tracking

Dashboard

Manual Dialer

Alerts/Escalation

Power Dialer

Reporting/Analytics

Customizable Forms

Appointment Management

Summary Reports

Preview Dialer

Drag & Drop

Auto-Responders

Call Monitoring

Live Chat

Campaign Management

Callback Scheduling

Virtual Assistant

Search/Filter

Web browser (OS agnostic)

It is available for free and monthly subscriptions, outlined below
For Agents -
Go Getter: $19.99/month

For Contact Center:

Silver Support: $249/month
Gold Support: $999/month

Email/Help Desk

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

Qubicles

In Person

Live Online

Webinars

Documentation

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing, callers are routed to the agent who is most qualified to meet the needs based on customizable data.


Talkdesk displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time so they can personalize their conversations. The system automates tasks so a new profile is created whenever a new contact calls. When a call is missed, Talkdesk sends an email containing call data, a voicemail recording and a transcription. Managers and agents are also able to make data-driven decisions with call monitoring, call recording, and real-time and historical reporting.


The system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month. Support is offered via knowledge base, email and phone.



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