Nextiva VoIP Software


 

Nextiva's Business VoIP solutions offer telephony services for small businesses with functionality that eliminates the need for a traditional phone system. The packages include VoIP phone systems, scalable PBX trunks, online faxing and hosted call centers.

Nextiva's Business VoIP includes a complete toolset of features like advanced call routing, caller ID, conference phones, mobile integration and much more. Users can manage all of their options from a web-based interface named the Nextiva Office Manage. Nextiva also offers VoIP phones if the business needs the hardware as well.

Nextiva Hosted Call Center systems are offered in two versions: Call Center Pro and Call Center Enterprise. Both versions are built on a single, hosted platform that can be configured to manage both inbound and outbound call centers. Call Center Pro is suitable for small and midsized phone centers. Call Center Enterprise offers tools for outgoing call control and DNIS support.

 

Nextiva VoIP - Teleconferencing facility
 
  • Nextiva VoIP - Teleconferencing facility
    Teleconferencing facility
  • Nextiva VoIP - Site profile
    Site profile
  • Nextiva VoIP - System status
    System status
  • Nextiva VoIP - Call summary
    Call summary
  • Nextiva VoIP - Custom summary reports
    Custom summary reports
  • Nextiva VoIP - Call service
    Call service
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

139 Reviews of Nextiva VoIP

 

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Software Advice Reviews (55)
More Reviews (84)

Showing 1-20 of 55

Robert from Creeks Real Estate
Specialty: Real Estate
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

The future has arrived!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NextOS is certainly going to give us a competitive edge. We’re using AI and machine learning to optimize many of our processes. I know for a fact that our competition isn’t using tools this sophisticated.

Pros

We are really impressed with the sophistication of the NextOS product. It’s really futuristic and offers features we didn’t thing would be possible for us to access for many years.

Cons

It’s worth the money. We really see the value for our business. I’m impressed and really excited for the future.

Review Source
 
 

Patrick from 9voltonline
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

After speaking with Software Advice, within 30 minutes representatives from three separate Voip companies contacted me. One company I had spoken with prior and didn't fit our needs, another didn't return a call I placed to them, but the 3rd company Nextiv

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was pleasantly surprised by what Nextiva offers both small and larger businesses alike. I was equally if not more pleased however with Software Advice, and the knowledgeable agent that spoke with me.

Pros

The demands of what we were looking for were pretty detailed and specific. Though not a part of anext advertised package, the integrationsame are what makes our plan work.

Cons

Though Ivery spoken highly of the ability to make things work through integration, I would choose a system that is all done in house. That said, there weren't any other options at that price point which offered any other solution either.

Review Source
 
 

Allen from Sky Blue Blinds
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Small Business using VoIP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are really very happy with the Nextiva VoIP system. It’s making life easier for our staff and saves us money on more administration. It’s a smarter way to manage our communications and it’s going to help us grow too.

Pros

We use VoIP from Nextiva as it helps us manage call volume with a small staff. The features are really smart and make it simple to divert calls, manage messages and keep things flowing smoothly.

Cons

It’s a great system and serves us well. Our entire office is happy. And I couldn't be any happier we see lots of value.

Review Source
 
 

Jackie from Avalon Duct Cleaning
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Streamlining our contracts process!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are getting so much faster at turning around a contract and getting it countersigned. It’s so important to move fast in the sales process and vFax really helps us to get the deals closed.

Pros

NextOS is awesome for digitizing the contract management process and making it easier for agents and clients to sign and send documents.

Cons

None, it’s great. We are empowered to build the business towards the future and it’s really exciting.

Review Source
 
 

Debra from Stingray Roofing
Specialty: Construction / Contracting
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Make the move and never look back

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The process with Nextiva is so smooth. We were really impressed with the way they managed the process with us. There are so many pieces to the system and they are the experts who can really guide the implementation. The service they provide is a huge benefit.

Pros

We’ve been with a couple of VoIP service providers and it’s been a headache of a process. We found Nextiva VoIP to be the best option for us as it has everything we need at a good price.

Cons

Nothing comes to mind right now as I am writing this. All is going smoothly with Nextiva there call performance is what I wanted.

Review Source
 
 

Lisa from Amicus Interior Design
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Best CRM in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For our organization a solid CRM is critical to success and NextOS is the best we could find in the market. We’re very happy with the results we’re seeing so far.

Pros

NextOS is an amazing CRM tool. We have so much more flexibility than on our previous system. We can see this will help us for a long time into the future.

Cons

It’s not a cheap system and it takes some time to go live. Make sure you’re ready to make the investment.

Review Source
 
 

Brian from My Solution Advocate
Specialty: Education
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Nextiva Has My Attention.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am really hoping and pretty sure they have the ring to the next user setting when I cant answer my phone. I am excited to be closer to the step of calling them up potentially as our chosen company this time around.

Pros

I am greatly considering Nextiva as our phone platform we choose shortly. It is safe to give it the thumbs up from my research.

Cons

Indo not have any cons. It has a great sales process and website to build confidence in them as a company.

Review Source
 
 

James from Pristine Insurance Inc
Specialty: Insurance
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Key investment for 2018

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would highly recommend considering Nextiva—both for VoIP and NextOS. They have solid systems, good support and they make it easy. They know the challenges of a business and they work to address those. They make it easy to say yes and we’re very happy we did.

Pros

this was the best decision we made all year. NextOS is a huge advantage creator for us. We’re going to smash the competition over the next 18 months as we have so much more data and insights to inform our work.

Cons

Nothing I can think say right now. The technology is amazing, the staff are helpful and knowledgeable. We’re live and the team are trained and starting to utilize the tools. It’s a dream roll out!

Review Source
 
 

John from Velocity Basement Ltd
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

We’re all analysts now!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The process to get the system up and running for us was surprisingly smooth considering the level of complexity. We expected it to be more difficult but with the helpful staff at Nextiva we were able to go live without any hiccups.

Pros

We are really enjoying and benefiting from all the features in NextOS. It’s amazing technology and created with real business problems and goals in mind.

Cons

None come to mind at this point and time. We are really enjoying this new innovation. I wish this was developed way back.

Review Source
 
 

Daniel from The Equipment Place, LLC
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Do Not Do Business With This Terrible Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is with much disappointment and regret that I write today regarding my recent experience with Nextiva and its employees. It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind.
I am a business owner who depends greatly upon the ability and ease for my customers to contact me for products or services. Without the communication of both our established and also potential clients, I wouldn’t be in business to this day. I find it most imperative that in order to keep my clients, I must carry my business in a way that is integrous and honest, and it was to my ultimate disappointment that Nextiva’s employees did not share the same values.
As my business grew, I found myself in need of a phone service that offered more than my mobile service provider did, so I began looking for internet phone providers that could accommodate my needs. It was in March of 2018 that I committed to finding a resolution to the need, and also when I initially contacted Nextiva for service. My business and its employees rely solely on communication by mobile devices, and it was our understanding upon several conversations with Nextiva’s sales department that Nextiva would allow me to continue to use my mobile device while utilizing their features for my business (IE Call Forwarding, Call Transfer, Conference Calling, etc). Through multiple conversations with Nextiva Sales and even Nextiva Management, I made it very clear that I used a Straight Talk mobile device powered by Straight Talk wireless service, and I was assured that Nextiva’s service and features would work perfectly well on my device, and that there would be absolutely no issues porting, but rather a reliable and smooth transition and zero loss of connection at any time. After many issues, failed port-in attempts, and multiple service disconnections, we discovered that Nextiva does not work with a Straight Talk mobile device. This distressing sequence of events resulted in a devastating loss of profit for my business while we experienced multiple shut downs of our only business line of communication. In fact, we believe to be the first customer of theirs to attempt use of their service with a Straight Talk device, as it became clear that they were not even aware that the type of device would not work with their service, further proving that they had not ever tested using this type of device. It is unfortunate that Nextiva advertises that their service will “work with any provider on any device” as it is blatantly untrue and false advertisement.
It took two separate instances of “mobile phone disconnections” and troubleshooting with Nextiva’s technical support team to conclude the prior stated. Not only did Nextiva’s service require that we go through three port-in attempts, but our mobile services (and therefore business calls) were disconnected twice over several hours before Nextiva’s team could conclude the reason why. After several days and hours on the phone spent with Nextiva’s team and realizing that their service would not work for our needs, the porting team then ported-out our main business line without our authorization or knowledge. In fact, we didn’t have any idea that Nextiva’s porting department ported out our number for nearly an entire week and were not able to retrieve the number for 8 days after it was brought to our attention that it was ported out unauthorized – we only found out because we received an email from a customer asking for a “working phone number” that they could reach us at. You can imagine the kind of frustration this caused on our end to realize that the reason we weren’t receiving business was because of something Nextiva’s employees took upon themselves to do without our authorization, let alone our knowledge. Upon requesting that our service be cancelled prior to the unauthorized port out, it was made clear to more than one person that we could not port out our number until we had a new service provider to port out to. Support team members of Nextiva supposedly understood this by promising not to shut our service off until we found a new service provider, yet ported the number out anyway, leaving us to chase it down on our personal time outside of Nextiva in an effort to regain control of it.
This year our profit margin had been slowly rising higher until we had no phone or open line of communication with our customers. During the month that we spent attempting use of Nextiva’s service unsuccessfully with our multiple port in attempts and disconnects, our profit margin dropped 96%. I can’t begin to place a value on the amount of business that I have lost by not having an open business line for my customers to reach me at. I have hundreds of loyal clients of over 6 years that were unable to reach me (and at this point may believe I’m no longer in business), several sales that I was in the middle of that I was never able to complete, and several websites and advertising avenues with business line listed, that appeared fraudulent to (who knows how many) potential clients searching for services from my business as well. It is unknown if I’ll be able to recoup all of them back, and unfortunately, there is no way that I’ll ever know.
I can state for certain that I did not receive business phone calls for anywhere between 1-2 weeks combined due to the incompetency and many mistakes of Nextiva’s employees that we experienced during our attempts to use their service. We were billed for two months of service that we did not use and spent hours of both our personal and our business time in attempts to resolve any and all issues with their team, ultimately, to no avail. It was discussed with both Nextiva’s porting department as well as their retention team the multiple issues that contributed to our needing to cancel, and we were assured that because we were unable to use their service as expected, that we would be refunded the full amount of our costs. We signed up for a 30-day trial (or money back guarantee) but because of the multiple failed ports, we missed our window to cancel (to no fault of our own). Not only were we assured that our payments would be refunded due to our extensive issues, but we were then lied to on the phone during our final disconnect of service by an employee whop stated that Nextiva would never have promised us a refund, and that we should not expect one.
I am a business owner that is undoubtedly frustrated and beyond upset over the financial damages and los that we experienced during our time attempting use of Nextiva’s services. I wouldn’t recommend that anyone spend a moment of their time speaking to their team. It was most devastating to learn that I couldn’t trust the words coming out of their mouths at any given time, as they have mastered the art of saying exactly what it is that their consumer wants to hear. Perhaps this may be a service that works better for landline users (though that is stated with only the utmost assumption), but if that is the only case, then Nextiva needs to stop selling their service as a solution for mobile phone users as well.

Pros

Nothing. This product was absolutely horrible - but the customer service was even worse. Customer Service and Tech Support know very little about what they are selling. See full review below.

Cons

customer service, technical support, customer relations. All of their team does not work together and none of them know what they're talking about. Their service states that it will work with ANY DEVICE, and it is NOT TRUE.

Review Source
 
 

Mylene from I.T Experts Philippines
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Cheapest cloud VOIP

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Nextiva VoIP is very cheap in consideration with other popular brands in cloud telephony. With Nextiva VoIP, you can collaborate to any people in anyplaces and anytime.

Cons

Cloud telephony is internet dependent. Make sure to properly consider your internet connection to fully maximize the solution.

Review Source
 
 

Richard from BL Moving International
Specialty: Transportation
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

VoIP for the future

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nextiva VoIP is a huge improvement on our old system and has enabled us to better communicate internally and externally as an organization. Once we have adapted our team to the system more, training etc. then we will see even more benefits. It’s just the beginning for us!

Pros

Nextiva VoIP has a great offering that’s affordable and flexible for various types of businesses, we have seen great success with their VoIP platform and the team really enjoys all the features and capabilities they now have.

Cons

Prepare for change with this system. We are experiencing some pains from implementation as it’s brought to light a lot of process and team challenges we were not previously aware of. We now need to deal with these issues.

Review Source
 
 

Laura from Kelly Cohen Rehab
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great for small and large teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This system has allowed us to focus on what we do best, we can service our customers, grow and respond fast without any trouble. It’s been a big improvement on old system.

Pros

We have a fast growing team and the Nextiva system has been great for us as it’s allowed us to scale up without interruption. It’s our central hub of information and makes it simple for new employees to get up to speed and start to contribute to the team quickly.

Cons

None as far as we’re concerned. It’s a great system. Nextiva’s helpful reps always walk us through the steps to set up using their intuitive software.

Review Source
 
 

Nahomie from Assisting Hands
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Good service

Ease-of-use

Functionality

Product Quality

Customer Support

The customer service people do try to be helpful.

Pros

Likw the fax through email without needing a fax machine, makes things so much simpler and easy to access. And the phones work.

Cons

Because the faxes are through email sometimes not everything that is sent is received. Shared line issues.

Review Source
 
 

Jason from Budget Dry Waterproofing
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

When it comes to your phones, reliability is key

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After 18 months, I still am learning new features. Robust software that isn't the simplest to use but has everything one could want.

Pros

Always up service! We've had some very minor interruptions, but the few we've had always cleared in a few hours. Moved our fax to a VOIP system and compounded our savings. Great app for remote work.

Cons

The interface is much more difficult to use than with some of the other providers we've worked with. A few items require support to make changes on the back end as there are features that local administrators should be able to do. Call reporting is very robust, and a little too robust with a call group (each incoming call shows on EVERY extension that rings, not just the one that answered).

Review Source
 
 

Scott from Web Development
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Great Cost Effective VOIP Phone Solution!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The support is great. The online interface is also very user-friendly and allows the provided admin access allows a great level of control!

Cons

Just like any other VOIP solution, being solely reliant upon the internet is always difficult. We do run into the occasional outage.

Review Source
 
 

Donna from HTP Furniture
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Perfect for customer centric businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This tool is really helping us improve our service level with our customer base. We expect to exceed our goals this year as a result, and early signs are positive.

Pros

Nextiva is the ideal system for our business as we’re working on being more and more customer centric. This tool enables us to do that really well, it’s intuitive and unlocks the capability of our team members.

Cons

There is a lot of training and onboarding involved with using this tool. It will take some time to get set up and this can create some chaos. The end result is worth it but it will need some time and attention.

Review Source
 
 

Kellie from Smiles Centers Day
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

A smart option for growing businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great service team, excellent product and the installation was a breeze.

Pros

We are a fast growing business so our needs are always changing. Nextiva, has given us a service that will easily grow with us. We knew we needed voip and could not spend a huge amount. Nextiva created a package that fit exactly what we needed at the time, but does still allow for flexibility in the future. It has been a huge win for the end users here in the office, they are enjoying all of the new features and finding a lot of efficiencies as a result of the technology.

Cons

None to date. We have the system that will work for us for the unforeseeable future and at the price we wanted. I’m sure there will be something that comes up in future but we’ve only been live for a few weeks so hard to be specific here.

Review Source
 
 

Jose from Network 365
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything is on one console. Simple to use without a lengthy set up. They transition you in with a project manager to ensure proper expectations are met.

Cons

None yet. I have been overall pleased with the service. From onboarding through deployment, the service and follow up has been good.

Review Source
 
 

Nicole from Campbell Real Estate Investments
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Future of phones

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Nextiva bypasses typical landlines phones by a long range! Being cloud based makes is extremely simple to take and track calls outside of the office. The mobile app also allows for conference calling and online faxing which again makes out of office business very simple! Another great feature of this software is that is virtually never fails (ex. failed calls, calls disconnected, etc.)

Cons

The main con of Nextiva in my opinion would be the pricing. Depending on the version used the price will vary, but overall i believe it is a bit overpriced. Also depending again on the version used, one of them (Office Pro) does not support the mobile app, making this software pointless for easy out of office use.

Review Source
 
 
 
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Showing 1-20 of 84

Tony from Scion Furniture
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

More features than we’ve ever had

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were expecting the launch process to be complex and had braced ourselves for complications. In the end it all went really well. The team and I were happy with the implementation and we’re really seeing results.

Pros

Nextiva’s VoIP service has so many features we didn’t have before. We’re now able to get voicemails emailed to us, virtual faxes and easy conferencing options.

Cons

The cost is not insignificant. It’s helping us stay more connected to our clients and prospects. It’s a major game changer.

Review Source: Capterra
 


October 2018

October 2018

Excellent support and priced effectively

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Straight up, I partnered with Nextiva as I was looking for a good offering to bring to my clients who were unhappy with other local providers, most commonly Comcast's "Business Voice Edge" hosted VoIP service. I was introduced to Nextiva and have always been leary of hosted VoIP that doesn't come from the carrier you're getting Internet via. When you're on VoIP with your Internet carrier, there is usually a Quality of Service (QoS) type of system put on your connection that ensures general Internet traffic will not drown out your voice calls. This way you can blast Netflix all you want, the voice calls still go in and out first. Suffice it to say, I have yet to encounter major problems with voice quality and bandwidth issues.

Support is amazing. The person that answers your call is the person that's going to resolve your issue. Right then. No callbacks. They are knowledgeable and friendly, and if they happen to not know an answer right off the bat then you get muted very briefly while they check in with someone more familiar about your specific scenario.

Their onboarding process is simple, yet thorough. If your phone call flow scenario is complicated, they're going to fine tune that with you to ensure your calls are directed in the manner they need to be.

They also began offering phone rentals this year, which I'll be honest more clients have asked for versus purchasing units. Rental offerings are cost effective and offer you much better warranty terms.

Thanks, Nextiva!

Pros

Support is amazing! Everyone is friendly, helpful, there's no transferring around or long hold times. I have yet to have a bad support experience with Nextiva.

Cons

While it's a common practice in many telecom service offerings, once you make a purchase you are locked in for term. There's no option for turning down services if your company downsizes to save on expenses

Review Source: Capterra
 


October 2018

October 2018

Excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The service this team provided was the best we’ve had from my memory from a vendor. They we efficient, they answered our questions and they got the job done. Really impressed with how smoothly it all went.

Pros

The team that supported our launch was amazing. They took us through the process step by step and make it simple for us to understand what we needed to do. It really took a lot of the work off our team which was great.

Cons

There was a lot of customization we needed which added to the timing and cost of the launch. Not ideal but we did get the system we need for the future so it’s worth the extra investment.

Review Source: Capterra
 

Elizabeth from Heritage Christian Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Nextiva Phone and app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, it is nice to be able to use the app on my computer to make calls and not need a phone when I am working remote.

Pros

I like that I can see who is on line and chat with them without calling.

Cons

It seems the Nextiva App likes to show that I am on a call or out instead of being available and I have to keep changing it.

Review Source: Capterra
 

Ian from SmartFiber
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Voip Provider with Best Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system works great. If I have an issue, I am connected with the support team within seconds (not hours like others) and they typically resolve issues on first go.

Cons

Nothing. The software is great. After trying many VOIP providers, we've found a home with Nextiva.

Review Source: Capterra
 


October 2018

October 2018

Nextiva is amazing technology company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We signed up with them late last year and have been impressed with the service and the performance of the platform. The way they build and design tools is perfect for our business with most users not being highly technical. We conducted training to make sure that everyone had the base understanding and would be able to utilize the tool easily in their daily tasks. It’s been a vast improvement compared to the old systems and the business is very happy overall with the software. I can highly recommend considering this company if you’re in the market for business solution software.

Cons

They have been both great in terms of service and product. We have nothing but good things to say about the entire process. One thing I will say though is that you have to be prepared for change. It’s not the old way and there are definitely people who don’t like change who might push back initially. It’s worth pursuing though, the benefits are undeniable. Thanks to the team the launch was very smooth too, no down times and the users were in there on the first day pulling reports and conducting analysis.

Review Source: GetApp
 


September 2018

September 2018

The future of business administration!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The experience working with Nextiva was flawless from start to finish. We were pleasantly surprised by the team and how quickly everything went. Even now, whenever problems or questions come up the support people are always very helpful and quickly resolve any issues.

Pros

This system is a step into the future. It has really improved the internal systems of our business. This streamlining saves us money and time every single day. We would highly recommend this system to businesses across many industries.

Cons

Putting this system in place forced a lot of other changes across our system. This was a challenging part of the process.

Review Source: Capterra
 

Kevin from LKM Mowing & Landscaping
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Easy to use VOIP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Their app is easy to use and simple to navigate. Making calls is a breeze and the copy a phone number to call is a nice feature. Customer support is very helpful in showing how to use the app.

Cons

Have not used it enough to find a problem with it yet.

Review Source: Capterra
 


August 2018

August 2018

NextOS = the brain of your business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sign-up and onboarding was a breeze. We were using the system quickly and are already enjoying the benefits.

Pros

NextOS is an amazing system. Combining your CRM, work flows, insights and resource management in one place. We use it every single day and believe it is giving us an advantage over our competitors.

Cons

We have been challenged in a number of areas of the business to act on the insights we have gained. In the long term this will result in a beneficial outcome however in the short term it can be quite divisive and this can create some internal tension.

Review Source: Capterra
 


August 2018

August 2018

Nextiva works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

It's straight forward and easy to use, and it works well for what we need (coworking space).

Cons

Their website seems a little hard to navigate and find answers in.

Review Source: Capterra
 


August 2018

August 2018

Communication is Key

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The Nextiva team were amazing to work with, they made sure we had just the system we needed, they took us through requirements, implementation and training to ensure we had what we needed. The team has been able to hit the ground running and we’re already seeing loads of positive outcomes. It’s a big turnaround from our old system.

Pros

Our team had been struggling with the old system for a while and now we’re with Nextiva we’re really well set up for the coming years. Not only that, we are also saving money!

Cons

Our set up was quite a complicated ordeal and it took a while for us to understand and then plan out what we needed. However, the Nextiva team were very helpful and worked through requirements with us so that was amazing.

Review Source: Capterra
 


August 2018

August 2018

Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value for Money
Value
Support

The Nextiva team where extremely helpful. We got up and running on the system pretty quickly, they trained the team and now everyone uses it all day long. It’s really reduced the email volume and bottle necks, as well as speed up production times.

Pros

An essential tool that makes internal communications easy and fast. Nextiva has created a great live chat product. Our team loves it!

Cons

You need to have the team onboard with this. If they’re not interested in using the tool, then it’s a wasted investment. Make sure that the team wants it and will use it.

Review Source: Capterra
 


August 2018

August 2018

We’re growing faster than ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
Value
Support

It’s been about growth and maximizing from the beginning for us. Our worst fear is that there is more we could be doing and this tool unlocks those opportunities and delivers those insights to us immediately. Then, the team can action them. It’s fast, and effective. If you need to level up this is the tool that can help.

Pros

NextOS has unlocked all of this growth potential and efficiency we didn’t know was possible with our small team. It’s amazing and with the AI and machine learning we are not doing the heavy lifting; they bring insights to us. It’s amazing.

Cons

It’s creating work for our team, action items, and not everyone likes this. It’s a game changer which means you need to be able to handle the team members that don’t like change. A change management training module would help.

Review Source: Capterra
 

Tim from Avaya
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

good Application

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Nextiva is good communication application. It offers plenty of features. It is a popular business phone service provider.

Cons

The price is a little high. Sometimes the quality is not so stable. It should be able to provide more features.

Review Source: GetApp
 


July 2018

July 2018

Easy to set up and affordable too

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Comprehensive phone system at a tiny price

Pros

Call quality, very comprehensive back end that you can work on without customer support, auto attendants, call blocking, call flows and routes, ability to upload own recordings for call menus and announcements.

Cons

Lack of integration with products, need to be able to have incoming calls run a caller ID check on my database and also whitepages so I have more information when calls come in. Zero integration support.

Review Source: Capterra
 

Lindsay from Mosquito Joe of Naples
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Overall a good program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking our different marketing numbers and call volume

Pros

It provides a lot of call information and options to classify calls to several numbers. Allows us to keep track of different marking numbers.

Cons

Almost too much information at times as it is not the easiest to navigate to certain needs. Setting up the reports is difficult sometimes.

Review Source: Capterra
 


July 2018

July 2018

Nextiva has amazing customer service and offers the best value for the service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nextiva is a great value and they offer tremendous customer support.

Pros

Nextiva's customer service is extraordinary. It is the best thing about the company. When you have a question, need to add/drop services, need to change billing info -- anything --- they are immediately responsive and after years of doing business with Nextiva I think I can safely say that their employees are crazy happy - from tech support to accounting to customer service! I have used several VoIP providers, for onshore and offshore dialing, and Nextiva has the most consistent high quality of calls at the best dollar value. Combined with their service, there is no other company that equals them!

Cons

Nextiva could use an update on their call center user interface. It is outdated but that does not diminish the great features and usability.

Review Source: Capterra
 


July 2018

July 2018

I have used Nextiva's VOIP phone service for my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support
Pros

The system is extremely flexible and allows me to set up a variable on call schedule after business hours. Their customer service is friendly and their pricing is competitive

Cons

Occasionally the calls have a poor connection and a lot of the functions are unnecessarily complicated to setup. The customer service is nice and patient but they don't always know how to fix a problem and sometimes make it worse or tell you things that are wrong.

Review Source: Capterra
 


June 2018

June 2018

Using Nextiva has been a effective solution for our office needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support
Pros

The ability to have an app for this allows me to receive phone calls on my cell when I'm working away from my desk. In addition to this, the ability to have an easy to use conference line with unique IDs has made call-in meetings efficient and effective.

Cons

The prompts when trying to change your voicemail don't seem intuitive. I think if the language of the prompts was changed it would make all the difference. However, once you do it you will get it.

Review Source: Capterra
 

Kristen from Sunshine ortho

June 2018

June 2018

Phone system in company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Makes calls easy to access when phone system used in multiple offices with the same number. Phones are simple too.

Cons

Sometimes it's hard getting messages off phones or they are delayed. Setting us voice recording for meetings are a challenge.

Review Source: Capterra
 
 
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