


Inbound call



Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About Noble Enterprise
Noble Enterprise is a call center management solution suitable for businesses of all sizes. Key features include inbound, outbound and blended contact management, predictive dialing, skills-based call routing, digital recording and business intelligence (BI). It is available as a cloud-based, on-premise or hybrid solution.
Noble offers a variety of dialing modes including predictive, preview, manual and messaging, and it can filter uncompleted calls and remove them from the agent queue. Users can set routing rules to define skills and set priorities, manage call overflows and support call blending. Managers can view the inbound queue, see real-time agent status and receive automated audio and visual alerts for service level compliance.
Customer accoun...
Inbound call
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
3.5
Value for money
3.5
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
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November 2017
Anonymous
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
a world of options and choices to do almost anything you can imagine with a call center
Pros
The Noble solution suite offers nearly everything conceivable option across all functions of an integrated call center including ability to operate a variety of outbound campaign types, a seamless blending environment to optimize staffing to handle inbound demand and outbound needs. The agent screens offer a ton of options for dynamic customization based upon each record and loads of automation to remove repetitive tasks and reduce human error.
Cons
With so many options, it can be daunting at the beginning to begin to assess and document how to go about starting down the path towards system deployment. I highly recommend utilizing the Noble U classes ahead of time to learn how the system fits all the modules together and to begin to grasp all of the system's functionalities.
September 2019
Bruce from Money Mart Financial
Company Size: 51-200 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Noble Solution Suite
As with most organizations, "more with less" seems to be the standard. Noble's various AI products allow just that, especially in an environment that heavily regulates "Contact Attempt". Decision Science Technology ensures best time to call. Having the ability to engage multiple methods of communication is a requirement: SMS, Email, Web Chat; all part of Noble's suite of product.
Pros
Nearly all the product suite is proprietary, resulting in seamless integration. All Noble products tie to robust reporting and recording. For the very few requirements to engage other vendors to stack onto the Noble suite, Noble is wide open, meaning integration is possible.
Cons
Some of the product suite is extremely complex, meaning start to finish may require significant time. That said, the road map to full production is thorough and tested, to ensure end-user has a solid understanding of the product.
Reasons for Choosing Noble Enterprise
Again, Noble's product suite is extremely robust and provided a solution for every scenario we presented. Full integration. Proprietary, patented technology. Road Maps based on customer needs.
Reasons for Switching to Noble Enterprise
Internal IT requirement: Look for opportunities to consolidate vendors. Noble's product suite is near 100% of what the industry required.
October 2018
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
5.0
Functionality
5.0
October 2018
Very good CRM Solution
With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service!
Pros
This software is very flexible in a way that you can manipulate it based on your needs. They have many purchasable add-ons that can be integrated in your instance of this software, really puts you in control!
Cons
I think one of the main things that we face as a challenge is upgrades. Upgrades often break personal/system configurations that may cause failures eventually.
November 2017
Sara from Accelovance
Company Size: 201-500 employees
Industry: Pharmaceuticals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
Noble has been able to be nimble with the development of their platforms to support our business.
Noble has been able to fulfill development requirements other vendors could not. We are a clinical contact center and our use of the system varies based upon clinical study requirements. with other systems we were required to set up work around processes. To date with Noble work arounds are a thing of the past.
Pros
flexibility and ease of use. The ability to manage and administrate changes in house is a time saving feature and allows for cost saving to pass along to our clients. The reports are top notch and easy to use.
Cons
Inability to schedule reports and export in a format we can use. Crystal viewer is the only platform which we cannot support. With other systems we have been able to schedule and receive a PDF attachment.
August 2018
Paul from RetailCapital LLC
Company Size: 51-200 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source
Ease-of-use
2.0
Value for money
2.0
Customer support
3.0
Functionality
5.0
August 2018
The software is very confusing initially, however with practice the user gets used to it.
I would recommend this dialer to anyone but I would warn of the sticker shock pricing,.
Pros
Anything you would want to do with a dialer you can pretty much do with Noble. The collectors love it, after the initial shock of it. But they used to hate the dialer now they love it.
Cons
Its is a very frustrating system to learn initially, and it very expensive compared to other dialers.
January 2018
Patrick from Complete Billing Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2018
It was very frustrating in the beginning. After a while, it got easier and was able to utilize more
Took me too long to finish and the page crushed, had to redo the whole thing.
Pros
I like Harmony best, mostly with the Wallboard and Utilities. in Wallboard, you can see who is not on the phone. In Utilities, you can see who logs in too many times.
Cons
My number one concern is the refresh rate. Sometimes after I updated something in say, profile in Harmony, it would take a while to update in real time.
January 2018
Lisa from Med-1 Solutions
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
January 2018
Overall experience is good. Front line is very knowledgeable
Pros
Overall the software is very reliable and we have had very few issues. The few issues that we have had have been resolved quickly.
Cons
It was a little confusing to get everything set up at first because we have so many different entities.
October 2017
Anonymous
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
2.0
Functionality
2.0
October 2017
Surprise Surprise and some more surprise
Cons
It is just over rated dialer which has more bugs than the underground sewage system of Brooklyn. It is only going to give you surprises and more surprises of paying them more money year after year. You never own this product unless you pay them 5 year support fee and in case you end up extending your license by few seats then your five year will be counted from the new extension. I don't think it will even exist in the future. Avoid it and get some other expensive product.
October 2020
Jim from Money Management International
Company Size: 201-500 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
October 2020
Meets the needs
Positive, collaborative.
Pros
The user interface is great. Some of the game functionality like duals were attractive.
Cons
Adaptability, customization, slow to make promised upgrades.
Reasons for Choosing Noble Enterprise
User interface was the number one reason for choosing Noble over others.