About OXON


OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound support calls, outbound sales calls, email, chat and business management functions with a single platform.

Agents can interact with clients via phone, email, chat, social media and text messages through the built-in ticketing system. OXON provides managers with call monitoring tools, and agents see a popup of past customer history when receiving calls. Customer history can include calls, emails and sales data.

Sales orders can be logged during calls using OXON’s customer relationship management features. Surveys can be sent customers after a call or chat session ends to gauge their satisfaction. Email management tools automatically create contact lists based on customer history that can be used to send bulk email marketing.

Support is available over the phone or via email. Pricing is per month.



Read More

Supported Operating System(s):

Web browser (OS agnostic)

8 Reviews of OXON

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(8)

4 stars

(0)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-8 of 8 reviews

Do you use this product?Write a review

February 2017

Ivan from www.ringtime.lt

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2017

Amazing for sales teams that make outbound sales calls. 5 STARS

We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more. This is incredible how much value we get only for EUR per month. We used similar software - Leaddesk before, but it was like 4 times more expensive and these oxon guys have more functions than leaddesk for example - customer support system, but we don't use this. Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff. Good job oxon, keep it up!

Pros

Very good overall experience. Have not seen anything better in terms of product value for money.

Cons

Cloud based

February 2017

Mantas from UAB "Daily print"

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Price/quality amazing

It have all I need for business. I can see and make decisions on customers who refused to buy product from me. It is easy to track how emplyees communicate with clients. Actualy what best thing, that i can monitor and see how much lazy they are. Plus with reports i can give a feedback regarding sales. What they could do next time that they wouldnt loose clients. How thamey are dealing with problem solving and so on. Great tool. Specially for that price. There is in market more of such solutions, only thing you would pay 4-6 times more per employee... You got my point. Low cost did improve in sales 32.57% just becouse I can see what my employees are doing. Instead of facebook and other social sites they sitting. I can just ring them and say - hey what you doing..

Pros

Flexibility
Easy to use
All in one place
Easy API connection with our systems

Cons

No skype integrations
No Linkedin lead generator
No mobile application

April 2019

Faye from CN Logistics

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2019

Great solution for companies with communication problems

Now that all Employee interactions with clients are documented in Oxon, we can get a much better picture what and when needs improvement in the company. The most important and useful part of Oxon since the beginning was the activity reports. I get several rapports weekly from my lower management and can identify and solve problems within the company very quick. Oxon has made the job easier.

Pros

Convenient monitoring of all company's interactions and communications, both internal and external.

Cons

Don't care much for the minimalist design, other than that everything works great

April 2019

Janki from McGregor Boyall

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Great software without any investments required

After we started using Oxon, our company has seen a dramatic increase in customer support employee workspeed. Now considering how much oxon costs per agent and how much more work each agent does now per month, I can definitely say that Oxon returns the investment from the first day of using it. Other than that, great overall experience.

Pros

Adds way more value than it costs. Instant return on investment.

Cons

Sometimes lags for 5 minutes but this happens once in two months so i'ts reasonable.

April 2019

Jaja from AG Foods

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

Outbound Telemarketing agents can switch between several campaigns in a single workflow.

Our outbound call center productivity has increased highly - the whole sales department is happy with the purchase. We will recommend this to our partners.

Pros

OXON is a really great software for outbound calls. We are using it for making calls to our customers. OXON also has great filtering capabilities: we just filter out our customer base and then just create a single contact list and assign it to campaigns with agents. This takes us just 2 minutes and everything is automatic. Before, we had to do this for several hours and we had no reports about results of those calls. Great Value/Price proposition for outbound call centers.

Cons

We had to integrate our own SMS provider for auto messages after a call.

June 2017

Evelina from UAB Varle

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

OXON is a great tool to manage all customer support needs in one platform.

We can handle all information in one place.

Pros

First of all - everything is in one place. The functionality of calls and tickets handling is really user friendly: You can see communication history, all customers information, improve manager's work by changing queues and offer best service for your clients.

Cons

OXON is a set of all classic customers support tools in one place. Its OK for good start, but latter it would be nice to have some exclusive tools, that could exclude OXON comparing with other products.

March 2019

Pauline from Euro Repar Car Service

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Fast and personalised customer support, improved workflow efficiency.

Very easy to set up. We only use Oxon for 3 months and we are already seeing more productive results in customer service and telemarketing. User interface and software performance are exactly what we were looking for.

Pros

Workflow efficiency monitoring and extremely short hold time for inbound calls.

Cons

Some improvements need to be done with custom reports.

April 2019

Vivien from Bauhaus

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2019

A time and money saving cloud-based system.

Intelligent software. We would pay more if they offered more functions that we need.

Pros

All customers, communication channels, the data collected - everything is in one place and we don't need to log in to separate platforms.

Cons

Switching between plans isn't available through the interface.