About Virtual Contact Center by 8x8

Virtual Contact Center by 8x8 is a cloud-based call center solution for small to midsized businesses. In addition to call center functionality, this solution also supports other interaction mediums such as voicemail, email, web callback, web chat and more.

Virtual Contact Center offers a universal queue feature that assigns interactions via skill-based routing. This directs customers to agents with the correct skill set, reducing transfers. Call center operations can be monitored in real time, with historical data accessible for metrics analysis.

Virtual Contact Center provides Personal Agent Connect feature that helps to build a relationship between agents and customers. The solution enables agents to share their contact number with customers in orde...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

24 Reviews of Virtual Contact Center by 8x8

Average User Ratings

Overall

4.07 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(4)

4

3 stars

(3)

3

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 24 results

July 2019

Annie from Creative Materials Corporation

Company Size: 51-200 employees

Industry: Building Materials

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Well rounded program

Pros

I love the voicemail feature. Made it easy when you are on the go. And the fax feature. No need for a fax machine with that!

Cons

We had some issues with the phone system but the overall web features were great

July 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Functionality

5.0

July 2019

Best in class service, but they gouge you over time

Pros

The service is great, and the mobile app was best in class

Cons

We had outages more than other services and we they quietly hiked out prices overtime and it ended up as a rip off.

August 2019

Hardik from Rahi Systems India Pvt ltd

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

August 2019

Virtual Mobile Phone and Best tool for NOC or ITO

We have been using this software from past 10 months. We were using Bria and the application was hanging a lot and our NOC team was missing call which was not accepted. We switched to 8x8 and now number of drop calls has been reduced to extent.

Pros

The functionality on this software is same as mobile phone. Makes calling ease. Best android and ios application compare to other soft phones available in market.

Cons

Nothing major. The setup size of windows applications is very large, can be reduced. Because the Android and iOS application sizes are small.

June 2017

Jan from Fonality

Company Size: 51-200 employees

Industry: Telecommunications

Time Used: Less than 12 months


Ease-of-use

4.0

Functionality

3.0

June 2017

8x8 is ok but FOnality is better

Pros

easy to use as plug and play. can easily set up voicemails. can log in remotely even if outside the network

Cons

very limited features compared to Fonality. Does not have hud software where you can easily chat with other colleagues.

March 2019

Becky from Principle Skills Relationship Center

Company Size: 2-10 employees

Industry: Mental Health Care

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Finally found our solution

No more having to switch to personal cell use for business purposes due to current provider down time.

Pros

This VoIP software is what will solve our glitches with what product we are currently using. 99.997% up time, only pay per user, free phone with contract. Mobile office, multiple phones ringing to reach each employee, additional voice mail boxes, and many other features.

Cons

A bit tricky learning a new interface/ order of things to adjust the settings, but can be learned.