Vonage Business Communications
About Vonage Business Communications
Awards and Recognition
Vonage Business Communications Pricing
Starting at $14.99 per line per month, plus $0.03/minute for outbound calls. Metered extension: $14.99 per line per month, plus $0.03 per minute Virtual extension: $14.99 per line per month, including a direct dial number which forward to employee's mobile phone Unlimited extension: $39.99 per line per month, unlimited monthly calls throughout the continental U.S. and Canada; multi-line discounts may apply.
Starting price:
$19.99 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Vonage Business Communications
1 - 5 of 306 Reviews
Shawn
Computer Networking, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed September 2021
Simplify Business with a Simple Business VoIP Phone System
Shawn
Verified reviewer
Computer & Network Security, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
Simplify Business with a Simple Business VoIP Phone System
Easy to implement. Easy to manage. Works great, no hitches, glitches, misses. Perfect for a Small or Medium Business. Great value for the money; translate: very inexpensive. Make your small business come across as a big business. Smartphone App works great too.
CONSThere are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.
Reasons for switching to Vonage Business Communications
Vonage Business took us into the cloud so we weren't at the mercy of POTS lines or having our internet up or not.
Sid
Commercial Real Estate, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
One of the best all-in-one Business phone application
Vonage's services are sufficient for our company's communications requirements, be it direct calls, messaging, conference calls, or even call campaigns. The support is very prompt with their responses and resolutions.
PROSThe interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices,
CONSThe admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard.
Reasons for switching to Vonage Business Communications
The previous service started getting unreliable and had more frequent server downtime which made it difficult for day to day communication.
Mark
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Vonage Business (Simple Signal) Service & Support
Overall experience was good, their Account Manger went above and beyond, their support was good, their service was okay.
PROSVonage's GUI is relatively intuitive to make basic changes. There are various roles provided that allow different levels of access to make configuration adjustments with the Trunk, DID's, Auto Attendants, forwarding, etc.
CONSThere were some tools inside of the Vonage Portal that required multiple places to be updated or there were multiple ways to update a setting, and it made difficult to report on customer configurations.
Reason for choosing Vonage Business Communications
Pricing was a major factor to why we chose Simple Signal (Vonage).
Reasons for switching to Vonage Business Communications
Provided more functionality
Bob
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great voip phone system
Setting up Vonage is easy and straightforward and the customer service is top tier.
PROSVonage is straightforward and easy to set up they have phenomenal customer service. I have several customers that used Vonage and are absolutely elated about the price and service.
CONSI would say my least favorite thing about Vonage would be the mobile application as it tends to crash more than expected if you are not using an iPhone.