Voxco IVR

RATING:

4.5

(2)
Overview

About Voxco IVR

Voxco IVR is an automated voice response survey system that streamlines the delivery of self-completion surveys to a broad audience. It can operate on an inbound, outbound, or a flexible mixed method basis. In survey mode, respondents can answer questionnaires at any time through the touchtone on their phone. In the messaging mode, the IVR system broadcasts messages to respondents. Voxco has clients in 30+ countries and offices in Canada/US, Europe & Australia.
Call center Productivity dashboards

Voxco IVR Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Voxco IVR

2 Reviews

Terry

Market Research, 2-10 employees

Used less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Voxco IVR - Modus Research

Have realized a cost-effective and fully integrated solution.

PROS

Excellent answering machine detection. Ease of use. Cost-effective. Linkage with CATI and database. Ease of set-up. Superb support.

CONS

Had some issues with reporting initially but these were overcome.

Reasons for switching to Voxco IVR

Functionality and linkages

Anonymous

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2018

very useful tool with voxco solution

the dropout rate is decreased in predectif dialing mode so in case there is no available operator in outbound operations the IVR takes the call and put the interviewer on hold

PROS

the IVR improved our production especialy in cati surveys in case of sensetif questions the interviewers is redirected to the IVR and answer the questions before returning back to the phone operator

CONS

a cloud version is not available at the moment it would be helpful for the vertual call center and in offshore operations