Voxco IVR is a cloud-based interactive voice response (IVR) messaging and survey solution. It allows users to design self-completion surveys and send automated voice messages to a broad audience.
Voxco IVR’s survey module sends respondents a pre-recorded questionnaire that can be answered using a telephone keypad. The solution is available in three modes: inbound, outbound and mixed mode. The inbound mode allows respondents to call a particular number at any given time to complete the survey, while outbound mode calls the respondents and has them complete the pre-recorded survey at that point only. In mixed mode, the solution allows respondents to switch from computer-assisted telephone interviewing (CATI) phone surveys while answering sensitive questions.
Voxco IVR messaging sends pre-recorded customer support messages to a set target audience. The solution also allows users to measure customer satisfaction and then identify gaps.
Support is provided via email and phone.
the dropout rate is decreased in predectif dialing mode so in case there is no available operator in outbound operations the IVR takes the call and put the interviewer on hold
the IVR improved our production especialy in cati surveys in case of sensetif questions the interviewers is redirected to the IVR and answer the questions before returning back to the phone operator
a cloud version is not available at the moment it would be helpful for the vertual call center and in offshore operations