About XCALLY

XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting.

Other features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users can create custo...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

66 Reviews of XCALLY

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(58)

58

4 stars

(7)

7

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 66 results

November 2019

Numan from DVCOM TECHNOLOGY LLC

Company Size: 51-200 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Future of Contact Center !!! Xcally Motion 2

Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.

Pros

Intuitive GUI. Tons of features. Easy Install & Maintain. Future Proof Investment. State of the art technology.

Cons

I live everything about Xcally Motion 2.

Reasons for Choosing XCALLY

low cost but yet features rich.

November 2019

Oscar from SERVIONLINE

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Xcally Omnichannel Contact Center

More sell for my Contact Center customers, more greater attention span, omnichannel attention

Pros

Omnichannel, easy to use, easy to learn the use, can be customized with any application or CRM, very flexible and stable, is a rock solid solution and easy implementation

Cons

nothing everything is very useful for Contact Center customers

Reasons for Choosing XCALLY

Because Xcally have Powerfull features

November 2019

Miguel from LinkedIP

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

XCALLY is the best digital transformation of the communication strategy

Pros

What I like the most about XCALLY is its ability to adapt and embrace new communication channels as they come. We live now in the omni-channel communications era so a communication platform has to be able to connect brand owners and consumers using the consumer preferred communication channel. So with XCALLY the customer care experience gets enhanced.

Cons

I think what i liked the least is that there are many features that aren't enabled by default and some little time has to be spent enabling them. Not a big deal nor deal breaker but i rather prefer those features are already enabled by default.

November 2019

John from Nautilus Network Solutions Pte Ltd

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

November 2019

Xcally stands at the frontier of call center

The sense of responding to customer has improved.

Pros

The feedback feature and one agent console is useful

Cons

The repeat of realtime report on all channel with the same info. Its unnecessary

Reasons for Choosing XCALLY

No alternative considered

September 2019

David from GTS TELECOMUNICACIONES S.L

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

A easy and innovative call center software.

We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy. We didn't fopund any important issue, and the Tech support is very professional.

Pros

Easy to use, a lot of standard functionalities and optional one with programming , You can integrate it with a lot of CRM's and apps.

Cons

I don't find any important aspect of the software that i don't like

Reasons for Choosing XCALLY

We test some brands, and xcally is the unique that integrates with a lot of app's, The IVR programming interface is the best of all the brands we test.