XCALLY
About XCALLY
Awards and Recognition
XCALLY Pricing
Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate. Choose from monthly, annual or lifetime licenses based on the number of concurrent agents. Available also: supervisor licenses and PBX extension licenses. Contact Xenialab for pricing information.
Starting price:
$30.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for XCALLY
1 - 5 of 128 Reviews
Numan
Verified reviewer
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Innovative & Modern AI based Omni Channels Contact Center Solution.
I am in contact center industry for 10+ years and been implementing Xcally Motion for many prestigious customers across my region. Most of my customers are satisfied with product and its amazing features and stability.
PROSVery easy to use and stable with great support.
CONSflexibility and great features. I like every inch of this application.
Irfanudeen
Verified reviewer
E-Learning, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2022
Good Dialler tool with decent features
I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.
PROSXCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.
CONSXCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.
Reasons for switching to XCALLY
It is the institue decision
Mochamad
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
This software is always trying to update with the latest technology including AI, and robotic system
I don't have enough experiences using this software since we just use this software for propose of demo to customers.
PROSIt would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost.
CONSOpen channels. This feature will make this software rich in solutions
Yehoshua
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
We rely on XCALLY and it meets the challenge daily
We rely on XCALLY in a fundamental way to enable our customer support team to take and make support calls and follow up on support tickets in Zendesk (created via the XCALLY integration). Everything just works!
PROSI am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more.
CONSThere really (but really) aren't any aspects of XCALLY which I like least. I suppose this sounds suspect, but it's true - I'm the proverbial satisfied customer!
Lee
Telecommunications, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2023
Xcally
Excellent great system and the guys over in Italy are very helpful
PROSThe realtime monitoring and dashboards are great and very helpful for call center use
CONSDoes not have an option to easily run a backup
Reason for choosing XCALLY
Customer felt it was better for them
Reasons for switching to XCALLY
more features and can be hosted in the cloud
