After some searching for an appropriate software that allows one to build decision trees of any size I was very glad when I found Yonyx. Yonyx enabled me to keep an overview of the decision tree I had put together. To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx. It took me a little bit of time to find my way around the software but I had the good fortune to have the brilliant support of Yonyx. At this moment we are still overcoming some technical problems before the actual launch of the website but I am sure that with Yonyx excellent support I am confident this will be done somethly and quickly.

The technical support is second to none. Sanjay Bajaj, who is my contact in the support team, is only an email away and any difficulties are solved by arranging a mutually agreeable date and time and by then talking to one another via GoToMeeting. This personal touch and the positive approach to solving any problems encountered is for me the most important feature of this product.

I am not sure if this would be possible but I think it would help if there was only one type of box in the overview view rather than a blue and a grey one. I believe short videos on how to do and/or find certain "things" would help, especially on the functionalities "hidden" in the wheel.

I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It teaches me so many new things, So I am extremely Happy.

It helps us identify the exact reason for denials, and the date which we stored earlier, will helps in decision making

It needs be tie-up with any clearing houses, So that the denials will be Automatically loaded in Yonyx and we can final decision easily, and needs to add some add features like Voice search.

Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.

For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.

I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request.

What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue.

The editor to create the flow could be better with more powerful features. You can get lost very quickly when working with a very large workflow. Searching is good but that's really the only issue I ever saw with it.

Industrious, simple and easy to use.

Yonyx is a friend in deed. I have has enough time with it performing my duties. Very flexible and intuitive. The amazing features are focused on giving quality and consistent outcomes. I have all the love for Yonyx.

True to their words, Yonyx has delivered flawless assistance. I have not experienced any downside.

Yonyx makes it so I rarely have to think when troubleshooting customer issues. Take any common issue you have to fix with your customers, lay out all the steps to investigate / fix the issue in order, and then just follow them like a "choose your own adventure" book. I use it every single day, even with troubleshooting that I've done hundreds of times, because Yonyx will remind me to check the things that I can forget. Yonyx has never been down in the year that I've used it, never given me login issues, it's never disappointed me.

I literally can't think of a bad thing to say, in my use of this product I have never run into anything that I could improve or that I would change.

When you dont know what to do, the Yonyx is a best tool to navigate you in right path

Nothing else to elaborate since nothing

Yonyx is easy to use and you are able to access the scripts you need easily.

Haven't found any downsides or cons to Yonyx so far.

its a life saver all the info i need right at my finger tips

there really isn't anything I don't like about yonyx

Knowledge management has never been easier with the addition of Yonyx. The ease of use is superb that even an 8 year old could navigate it.

The only thing I least like about Yonyx is that there's not enough info that could be included in it.

Yonyx is an overall good experience. I genuinely feel that user feedback is helping the system a lot with understanding what the user needs. It HAS improved dramatically over the last few months. However, more emphasis needs to be put on making appropriate legal disclaimers more easily accessible. It would also be helpful if we had a widget to submit feedback instead of having to include the link to the lead page every time.

It definitely brings value to a CSR by allowing them to follow a very organized process and structure. It provides a strong foundation for someone with great social skills and attention to detail.

It leaves too much room for error. There are technical issues and although they may not be very frequent, someone with less technical knowledge (who can be a great CSR) can run into random critical errors. Our role is vital for maintaining legal disclaimers and the software can create an issue for us by accident. Also, if those situations are not handled properly by the user (CSR), they can be disciplined for issues that may result in technical ignorance. Also, for the company, it can lead to accidental legal issues that should be avoided at all costs. I have had to submit feedback for errors to justify mistakes, which can add to a lot of unnecessary stress and work for all parties involved.

I have been using Yonyx for 5 years. I appreciate a script available at my fingertips. I also appreciate how there are very little technical issues. Usually I just refresh and the script updates. I also love how we can provide instant feedback.

I like that when I log in every single day there is an automatic link that logs you into Yonyx. I appreciate that there is no time lost and the script is readily available. My job is made easier because of it being such a simple system.

There are times; with every software used that the script doesn't work. Usually IT is on it right away and it has always been a quick fix.

Excellent product and customer service both before and after the sale. Monthly usage report sent out automatically to show you details of how your product is being used by customers.

Very easy to implement, and support provided for any assistance needed is excellent. The vendor provides very detailed training videos that demonstrate all steps.

None, product is exactly as advertised and the company gladly provides detailed samples and will connect you with other customers for tips and assistance where appropriate.

We have been one of the early adopters of Yonyx and It has come a long way since. We use this for our customer facing Knowledge needs creating Yonnices for targetted use cases for Upgrade planners, New feature and release enablements and troubleshooting complex issues, where traditional kKB articles do not add value. The beauty of Yonyx is that you can plug-in a video or a screen-shot or reference an existing document at any stage of the guide and make it very interactive

Great Support Continuous enhancements over years based on customer feedback. Easy Integration with CRM system for seamless channel escalation Ease and use and Interactive Great value for money

It could be a bit time consuming to create a Yonyx guide based on the complexity of the Issue. The admin console could be a bit more user-friendly.

Excellent experience

Easy to use and it is used friendly, best customer service , Worth for every penny

Sometimes it lag little bit due to heavy traffic but it comes to normal in sometime

I feel that overall this product is a really good for what we do.

What I like about the software is that the scripting stays the same for most of the calls that we receive.

There few con's that I have. I think the one thing that comes to mind is that on certain leads the script is not always there. But is is easy to find using the menu button.

It is a very useful tool

The guidance that it gives and how prompt it is

Nothing in particular i think it's great

Happy with Yonyx, I like most of the features and the only thing is that it is sometimes slow.

Yonyx is very user friendly and the data it provides is extremely useful as well.

Speed in which it loads, can be very slow at times

Yonyx is a great app that I use every day. It helps me have a fluent conversation and has changed the way I speak with leads at my workplace. integration is vital and Yonyx is completely compatible.

User interface is the only thing that comes to mind. Design is important for a user like me. When it comes to functionality, this is a very productive tool that helps me reach my goals when I'm with a client on the line.

These are my personal opinions and do not reflect the views of my employer. I think it is a great software for easy flow though scripts.

Pretty good all around on my end. No real Cons.

Less clutter on my desk since we ditched paper scripts. Also much more intuitive that it takes you to the place in the script that comes next. Much easier to navigate, absolutely love it!

Honestly Yonyx has improved the day to day work flow very much and the only recommendation I can think of is integrating Yonyx with the website we use for our company. Besides that, it's awesome to use!

The scripting center is very user friendly and self explanatory. I like that I can request changes right on the platform.

The input field is required. I think this is probably an admin thing but I don't like the fact that some of the input field is required. I just put an X or ? in those fields sometimes.

Ease of use and allows for great call control

Some scripts tend to be a bit wordy and impacts keeping the consumer on the phone.

i am using yonyx from 6 to 7 months and from starting of my job as a customer care executive yonyx help me very much to know more about my job details

yonyx guide us and give us resolution without any interruption that i like most about this software

its provide as all information step by step

Easy to use and makes my job easy.

It is very easy to navigate Yonyx. It helps me assist consumers on a daily basis with ease.

I have had no problems with the software. Therefore, I do not have any changes to make