Cogran
About Cogran
Cogran Pricing
Annual fees as low as $899 annually for smaller organizations.
Starting price:
$899.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Cogran
1 - 5 of 22 Reviews
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Cogran is one of the best camp/registration softwares out there!
The customer service has been absolutely top notch. The onboarding process was great, the team did a lot to get us up and running and went above and beyond. Every time we’ve had a question or suggestion the team listened and did their best to implement any changes as they were possible. Customer service is very knowledgeable and has always been very quick to respond to any questions or issues. We’ve found the system to be very customizable.The system itself has been fairly easy to learn, both from the admin side as well as the customer side.It has been easy for customers to register and I love that it’s easy to register multiple people and is a fairly short process for the customer.We have primarily used the system for our camps. I love that it’s easy to sign up for a membership and we can easily offer discounts for memberships, scholarships, and a variety of other options.There are excellent rosters and attendance sheet options. There’s a function that allows us to print the weeks’ worth of rosters/attendance for multiple camps in just a few minutes and this is such a huge time saver! There’s also a huge variety of reports and charts that help us track different sets of data.We’ve also used the site for ticket sales and rentals and both went very smoothly and were easy to navigate. I could see us using the site to help with other programs we offer.
CONSNone that I can think of! I've truly loved all aspects of this software and it's been such a huge improvment and time saver.
Reasons for switching to Cogran
Previous system was very out of date and only had a few features. Cogran took us a huge step forward.
Vendor Response
Thank you so much for your kind words! It means so much to us at Cogran!
Replied February 2023
Beth
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Wonderful customer service!
It been a great learning experience. Customer service, for me has been a huge help. Always willing to try most suggestions for improvement.
PROSThe adaptability to our organization, which took many months preparing data migration, program set up, membership and facility set up to implementation. We're still making adjustments and improvements to better serve our customers and staff.
CONSTraining in how to use the software was difficult for me. For someone who learns faster with a "hands-on" training, trying to do it remotely from videos was hard to follow. Some of the demonstrations moved along too fast to understand.
Reasons for switching to Cogran
Software staff changes, the product wasn't working for us, and they couldn't make adjustments to their software in a timely fashion. Became unhappy with their customer service.
Nancy
Non-Profit Organization Management, 2-10 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed September 2020
Good Sales Pitch, Terrible User Interface
The sales side (one person) was great. She really sold us. She was also very available in training us on the system. But the system is cumbersome and not intuitive at all. After spending two weeks setting up our class registration, the link we put in our email blast was a dead end. They quickly suggested another link, also a dead end. We did not email through Cogran -- we couldn't figure out how to import our data. We planned to do that on another day. But after the failed class registration launch, we switched back to Eventbrite (registration was set up in hours not weeks) -- not an all-in-one solution, but at least our students can register for classes. We called them immediately and told them that the product did not work for us, and requested a refund. It has been a month and they have not returned calls, emails....or our money.
PROSNothing about the product worked for us. The one-person sales team was responsive, until we asked for our money back.
CONSFailed link, customers couldn't reach our site: It took us two weeks to set up our class registration for fall classes. When it was ready to launch, the link that we put into our email blast did not work. Cogran quickly responded and suggested a different web address. This one also did not work. Cumbersome back end interface: It took way too much time to set up class registration. It was very cumbersome. Lots of back and forth within the site. We were able to set up our classes in a few hours on another event platform. We spent two weeks setting up classes in Cogran, which our customers weren't even able to reach. No easy dashboard or calendar: We weren't able to see all of our classes in one easy place. If that feature is available, it is very well hidden. The "snapshot" page they directed us to was not an easy overview of classes.
Reason for choosing Cogran
Price
Reasons for switching to Cogran
We wanted a more comprehensive system that created a database for us.
Vendor Response
Bummer! This customer unfortunately sent out an incorrect link via Mailchimp when she was ready to launch. What a shame, but unfortunately outside of our ability to manage! We checked the email she sent, and let her know that the link was not for her Cogran site. Multiple team members instantly contacted her to help. It's true that customizing Cogran for camps, classes, drop-ins, and single-click volunteer assignment is more complex than Eventbrite. Her Cogran was set up to her specific requirements, which took only two weeks. We absolutely wish her the best, and if she hadn't sent out the incorrect link on her launch day, we are sure she'd be as happy as our other clients with how Cogran runs registration, day of class, and back office functions! Finally, Nancy specifically requested a refund by check, and our records show this refund was completed promptly! Getting a new system started can be a heavy lift, so we are here to help--and to refund even when it wasn't a Cogran issue.
Replied October 2020
Monique
Government Relations, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Review of [sensitive content hidden]
The support that we receive from [sensitive content hidden]. Sometimes we get stick trying to navigate through the program and [sensitive content hidden] is so knowledgeable that she makes easy.
CONSThe applicants are unable to print an application containing the information that they have entered into the system. This is a drawback as some of our parents still like paper copies of things.
Vendor Response
Thanks so much for your review! Please note that customers can log into their accounts and print a copy of their profile at any time!
Replied April 2024
Josh
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great product - going 5 years strong!
If you're in a community center, you can't find a better partner who understands what your needs.
PROSThere are three important factors to us for a registration system; family-centric, support, & cost. Cogran has exceeded in all those areas. The system has great functionality for families, one family = one account & one login. This made switching to Cogran really easy for us and our clients. Cogran, [SENSITIVE CONTENT HIDDEN], are some of the best in this business. Anytime over the past five years if I have had questions or suggestions they have been there to help, just an email or text away. Finally, they worked with us to implement pricing that worked for our market environment.
CONSNothing. Every system has quirks and a learning curve. Anytime I have found something I didn't like the team at Cogran has worked with me to find a solution.
Vendor Response
Thanks for your comments. For the past five years it has been a pleasure to work with Gillam Grant Community Center!
Replied October 2020