[SENSITIVE CONTENT HIDDEN] and his team have been fantastic. Like any other software or apps, there are bugs but they work with you each and every step.

I like that it allows my students to access curriculum, events etc. One of the biggest plusses is that [SENSITIVE CONTENT HIDDEN] and his team are always building and making it better.

That there is a little back-end work. There are some features that other CRM have that MyStudio does not have, but that's ok. For the price and the functionality of MyStudio, hands-down winner.

I no longer have to be in my dojo outside of business hours during sales if people want to come in on a day to purchase camps or gear. It is all done through the app and I don't need to be at the desk processing payments, members can do it right through their app or through the tablet at the front of the dojo.

I love how simple this software is easy to use. Our members love it too! Everyone can purchase what they want at any hour of the day or night. I do not need to send out links or reminders now to purchase camps, they know where to look right away now. We have removed our front desk now and all waivers and information is done on the software. It has made our lives easier and removed the need for extra staff, now our instructors can focus on the students and not chasing money or spending a long time learning how to use this software. It is simple to use and I love how it's constantly evolving. It really has saved me time that I can now spend elsewhere!

I would like to see something to issue receipts for the year or easy invoices.

You seem to be an upstart company with well-intentioned staff in positions they may not have the expertise to fulfill but do have the desire. You would do yourselves thousands of favors if you had an "install" team that travelled to your clients and completed an initial set-up process.

Frankly, this is the first software management we have used at our school. Previously, we did everything by hand, spreadsheet and through our bank. We do not have other product experience for comparison in this industry. Having said that, we like having the ability to communicate with our students, manage banking and payments and the ability to set up retail sales through the app.

The software is not organized in a fashion that is intuitive to me or my staff. There are too many clicks and prompts to get through in order to complete a simple task. An example is that in order to communicate with the entire student body, you cannot use the communications tab. You are forced to use the "All Customers" tab. This is counterintuitive. There, as far as we know, is no method for "fulfilling" multiple retail orders simultaneously. There are more but you get the point.

The customer service at MyStudio is second to none! They are always there to help whenever I need it. MyStudio is always improving too! They are constantly adding new features to stay ahead of their competition. They as us as users what we need and then they add that to the software. With my previous software, I never felt like they listened to my concerns. MyStudio is always asking us what we need and how they can improve their software to be the best in the industry!

There are a few features that my previous software had that MyStudio doesn't have. But as I said before, they are always adding to and improving their program to give us exactly what we need! The onboarding process was a little bit more tedious and difficult than I would have liked but once it was done, the software was so easy to use right away.

My overall experience with MyStudio has been great. We started with a basic version and within a couple of months upgraded to the personal version so we had our on app. This platform is great from the using the dashboard on the computer or the business app on my teams tablets or phones. We can be at an event away form our business and still sign members up in real time.

What I like most about MyStudio is that it allows for my entire team to be flexible and we can pivot quickly no matter what the circumstance. They allow for us to stay in constant communication with our members.

What I like least about the software is waiting on some of the updates, but the good thing is they are constantly updating and innovating the platform to make it better. They are a young company but are making great progress.

Great product. So happy that I switched from Rainmaker.

There are a number of features that I like about this product. Here are a list of a few of them: -Auto emails when payments don't go through -Students find their own answers in the app saving me time -Having a branded app helps build my company brand -Options to allow trials to pick their first day and they get promoted to watch my onboarding video automatically

-You can't do discounts codes for specific retail items -You can't set up Brand Ambassador discount codes and see their sales all in one spot -I wish there was an auto template that I could plug photos and text into for emails instead of trying to copy and paste into MyStudio

Met all my expectations and when Covid hit the team at mystudio went all in to do everything they could to help and give us ideas how to retain customers and gain new ones. They immediately implemented features to help with online classes and more.

-The ease of use was number one and honestly the price was unbeatable. We pass on the fees of the credit cards to clients which actually pays for our annual fee to use the software. -Opportunities for a self service check in process saving on labor -Customer history with options to communicate via text with clients in real time through the software -internet Based so can be used on mobile device

We are a dance studio and the features are geared towards martial arts; however, the features work great for us. We do a lot of drop in classes, loading those can be cumbersome. Wished the copy class feature copied the times so when i load the month of classes i don't have to load every class time

They are good people on their way to making a great product. I just can't use every part of the system. Big promises with slow delivery on the software.

Affordable. Easy online customer management and billing. They were just starting out and so was I, so it was a good fit.

The attendance tracking, email, and SMS communication tools tracking software are basic and need more development to work. The scheduling software user interface is just ugly and unusable. I am currently paying for mailchimp, acuity scheduling, and taking attendance manually to get the job done right. The custom links for online registrations often come up as 404 not found. I'm now at a point where I can easily move to another CMS and enjoy more developed software if the price is right.

Much better than my previous company, but still think it is missing several options.

The app is easy for my parents to use. It makes enrollment easy.

Difficult for multiple child families to sign up and purchase. Difficult for us as business owner for multiple child families to use also. Students/Parents can not check in on their phones.

At 1st I wasn't impressed as I used the lowest tier. After upgrading and using the website creator things started taking off. With the upgrades they have been updating it seems to have made things way easier. I love it and will use it for the upcoming schools we will open.

I 've been working with this system for a while and tall the software I used before, it's way more user friendly and the price point is way better than those like rainmaker. The integrations are just what any dojo owner needs to make things easier and streamline.

There are a lot of features so it took a while to navigate and understand where things where. But it seems like they are always working on improving the work flow for customers.

Our overall experience is happiness and FAMILY. Honestly, any issues are taken into consideration for improving the software and we always feel heard and appreciated.

"Feels like family. Real live chat help and people to answer phone. NOT outsourced to another country. People understand my problems and treat me with respect and walk me through solutions. Always listening to me and always improving not just me but themselves as well! LOVE! MyStudio truly does want your business to succeed. Family from another mother and I'm grateful."

Sometimes we have questions and the chat and/or email response takes longer than customer (in the moment troubleshoot) can wait and/or I have to get back on mats and can't get the problem solved right away.

My experience has been very positive with MyStudio

MyStudio has increased our retail sales by 75%, with the ease of customers being able to buy on the app and pick up in the studio. MyStudio has created a one-stop experience for my entire business. Free me up to concentrate on more important issues.

A few areas have not been as seamless of a conversion, Promotional Testing platform is not as robust as my last management system, so I am still trying to work through some issues.

It has been great! I’m super happy that I can save money by not having to pay the credit card fees and they can be rolled into each students account

Easy to use! Easy to set up! Aesthetically pleasing and modern

I wish there was a way to schedule private lessons. There is a way now, but is not functional for my business. Once they incorporate the scheduling software/private lesson management, I will completely switch over to My Studio

MyStudio is a comprehensive CRM system with new features added consistently. Easy to use, onboard etc. Great value for money whether you have a large existing club or just starting out. Helpful support team albeit in a difficult timezone for me here in AUS. Always respond by email the next day/night though.

MyStudio has a great range of features at much more affordable price tiers than other martial arts software packages. Features/updates are being added all the time as they listen to what their users want. Especially great for clubs starting out who can't afford the big $$$ software packages, and really, MyStudio are always adding features to catch up with those other brands. I can manage regular classes/memberships, events such as gradings, special school holiday days and even my retail store. All this can be run online without the need for me to be continuously jumping off the mat to run POS (I'm a one girl show!)

Support Team in US so if I want contact, it is in the middle of the night here in Australia. Would be nice to develop a team in another timezone to be a "subject matter expert". They might not know everything, but would be good for initial onboarding and troubleshooting live through the chat. I want an "opt out" feature with trials. When someone signs up for a trial, I want it to convert automatically to a weekly direct debit membership unless they opt out. I know this is a feature in other software, and it is costing me alot of admin time to send out emails, and also costing me membership fees! This is probably more my lack of knowledge, but want to be able to choose how I sort participants (first name to make it easier for attendance) and also a feature where we can right our own reports/exports (own selection of columns/data and Skills Progress - actual skill, not how many)

-links to memberships that I can text or message people -easy payment processing -quick reports

-My biggest complaint is I feel very unappreciated as a long time customer. I was an early customer the first year MyStudio was created when there were few but several promising features to come. I recommended the company to many school owners. I stuck by them through their growing pains as a Premium White Label customer. Now, they have deemed me a non-premium customer and have created a new tier with new features that are inaccessible by me unless I upgrade from what was promised as their premium membership and is now an old, outdated plan. I understand the need for growth as a company, but as a businessman, it is very poor customer service to downgrade their premium members to make way for a new, more expensive premium membership option. It has been very disappointing, and when I’ve mentioned it, it was basically addressed as not that big of a deal in the grand scheme of things. That it was still cheaper than other software platforms.

The customer service at myStudio has been great, they can't always fix the things I want, but they always try really hard to! They are very responsive and good at keeping me in the loop on bug and feature requests I put in. I always feel like my opinion on requests is valued and that they are a company eager to learn from their customers.

I used to have everyone write me a check, give me cash, Venmo me, etc every month. Even when that was only 5 students or so in my early days, it was always such a hassle to collect on time from everyone. I now have over 50 students and I'm still growing, and I couldn't imagine trying to keep track of the logistics for so many people without myStudio. With myStudio, signing up is a breeze, students are automatically transferred from trial rates to full membership rates after a month, retail purchases are easy and self service, and we can even keep all our curriculum readily at hand for them to help practice from the app at home.

I still think the back end could use several improvements, that I am eagerly awaiting. I'd love to see the all program members view let me customize which columns it display for my participants. I'd also love some sort of integration between myStudio and Wix which I use for our monthly newsletter.

Overall I am satisfied with this program. There are still sections of the app that I am not happy with, however, the parts that are beneficial outweigh them. I would recommend it to other school owners with the warning that you will need to put aside plenty of time to set it up.

I like that this software is a "one-stop shop". I am able to chat with students, on-board new members, process tuition automatically, and upload curriculum. My favorite part of the app is the ability to have students purchase programs, events, and merchandise without a live staff member assisting them.

I did not like the labor-intensive set-up process. While I'm proficient in tech, the back-end requirements needed to get started were frustrating and overwhelming. I also don't like that the customer service team treats me like a novice after setting up and using the program for over three years. While I appreciate that they approach users in a standardized way, it wastes my time when I have a higher level question. Finally, I do not like the multi-step check-out process. It's a barrier to sales and can get frustrating to work through.

My experience with MyStudio has been outstanding!

I use the events feature a lot. Very easy to set up and organizes participants for me. I also use the software to put my curriculum in a place with easy access for my students.

There nothing specific I found I don’t like. I think it can be a little overwhelming with all the features and getting use to using them.

We will no longer be using MyStudio as we need something that can help us stay better organized, stay on top of leads, keep us accountable with members, have an online University built in and something more robust with better organization, reports and customiazations...

It was a simple software for recurring memberships and selling products

There was not alot of automations at the time, no profile pictures, no real ways to help us stay on top of the process of a prospect to along time member...

Very happy with this company and I am glad I came across them at a Martial Arts Expo

Simple and easy to use, and if I have questions, the customer service is excellent

In the past, the software has been making a lot of changes which I didn't think needed to be made...if it's not broke, don't fix it

I am very happy with this software. They are constantly adding new features (which I have to learn) and I know that I am not even using half of what they offer. I got on early so the price was right and I'm glad I made the jump into this century!

For someone who is computer illiterate, I am able to navigate through this software and get what I need accomplished. You can't beat the customer service!

Anything computer related is difficult for me so creating memberships, moving my students into the database and learning the functions is hard for me but customer service walks me through every step so at least there is that!

I've used several studio CRMs - MindBody, ZenPlanner, etc - and they are all, in their own way, awful. MyStudio was recommended to me by a friend, who sold the benefits in terms of clients being able to enroll themselves for memberships, and use a member app to check in. But the self-enrolment benefits are offset by accounting and reporting problems, and a lack of flexibility in membership and product types. The software probably works well for high-throughput karate and TKD dojos, and is likely geared toward them. We stay with it for now because there is nothing obviously better out there, and the hassle of switching back to MindBody, etc, would be more than it is worth.

Easy to implement. Graphic interface (dashboard) fairly intuitive. Easy to set up / sell events.

Appointments function is awful. Class types and memberships restrictive and not fully customisable. Poor functionality in reporting, leading to (sometimes expensive) billing and membership errors. Sub-standard smartphone app.

MyStudio is easy to use. I use it to update promotions, take attendance, receive tuition payments, set up special events, etc. It's great for me and my families!

The one feature I really don't like, which I despise is the pop-up when students check in that notifies them that they cannot check in because of an unpaid balance. It is class shaming and terrible. Payment is between me and the parents. Students should not be burdened with this information. I know my families are good to pay. Things happens. I have called about this and filled an suggestion, but was told that they had no interest in changing it. I would warn others of this if I recommended MyStudio.

I have always had a great connection with the mystudio product and service.

I love that I can communicate with all of my members easily.

Mystudio can require that you move in and out of areas in the software constantly. I find that I have to run the software in two different browsers sometimes to access the information I need for a customer while communicating.