eviivo
About eviivo
eviivo Pricing
eviivo suite starts at $40 month and adjusts depending on the size of your property. To receive accurate pricing information, contact eviivo directly.
Starting price:
$40.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for eviivo
1 - 5 of 379 Reviews
Hazel
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Not just a software. Eviivo is a great team , ready to help,just what my small Guest House needs.
Easy to use and great reports available. The set up was very simple and the training provided on line was very clear and accessible. Excellent support from the Eviivo team throughout the period I have been using the software.
CONSI am probably not using all the software to its maximum for my business; but this is my fault not theirs. I need to invest a little more time in using the software which will save me time in the longer run.
Esther
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Returned to Eviivo because of customer service
[SENSITIVE CONTENT] have been so helpful! I feel like I can call or email them at any time and they help me nearly immediately. Its so nice to have such wonderful service!
PROSI like that I can take credit card payments in the software and that I have more access to be able to change reservations as I need to and as guests requests.
CONSI am waiting for the mobile app to be released. In that past I found the app pretty useless. I am really excited to see how user friendly the new app is. I think I would like to be able to see the CVC number on credit cards once it is entered. there have been a few times that that card was not working and I needed to verify the information and it will not allow me to view the CVC number one entered.
Reasons for switching to eviivo
After using eviivo for years I decided to try Lodgify on someone else's recommendation. It was a horrible experience and made me realize how much I like eviivo. First Eviivo gives me more control such as switching guest's rooms or entering credit card information-- I could do neither in Lodgify. I felt very restricted and that my hands were always tied with that system.But the biggest issue I had with Lodgify was customer service. After the initial switchover was done It was nearly impossible to even get in contact anyone much less get someone to actually help me. Often I just got a voicemail asking me to call back later. Once in a while I would be able to get ahold of someone and I would explain the problem I was having and they would say a different department handled that. I would say "great, could I speak with them?"to which they would respond "No sorry we can't transfer to them, they don't take calls." "Ok can you have them call me?" and they would say "No sorry they don't schedule calls but you can email them if you would like." It felt like they couldn't be bothered to help me. I expressed this to them on several occasions but they didn't seem to care. I decided even though it was a hassle to switch back I missed the helpfulness of eviivo customer service. At eviivo I can call or email at anytime of they day and they immediately help me, going above and beyond. [SENSITIVE CONTENT] have been amazing and so helpful and I am so happy to be back with eviivo!!
Vendor Response
Esther...thank you so much for the review. We too are excited about the updated mobile app that is coming in the next couple weeks. I think you will be quite impressed with the ease of use and functionlity. More importantly, we appreciate you calling out our team members for the helpfulness! The last 18 months have been a tough row for our industry...but hearing feedback like yours tells us we continue to make postivie differences in STR managers daily lives! Mike Weimann GM
Replied September 2021
Joy
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2020
Eviivo Review
It's ok from our end but our guests are not nearly as happy with it as they were with Webervations.
PROSIt accurately keeps bookings and I don't have to be concerned about double-booking units.
CONS- It doesn't track returning guests. - When quoting someone a price I have to manually add the room charge + tax to give them a quote from the Eviivo booking page. - Guests often miss the "guests" number when making their own reservations. - The program doesn't ask for "City" or "State" of guests so we have no idea where they are from. This has been a problem during the Covid-19 crisis. - It's nearly impossible to find a cancelled reservation. We have to know the guest's name. Please give an option to show a list of "Cancellation" to us with units, dates and names to choose from. - Room night charges are not shown on the "Charges" page. There is no way to see our guests' charges for each night in their reservation detail. - Our booking email sent from Eviivo when a guest books needs to show the unit at the top. Besides the date, the UNIT is the second most important piece of information we need.- - When a reservation is modified the guest needs an email confirmation. Eviivo should give us that option rather than make us manually find the email section and send one out. - The previous program, Webervations, allowed us to put a complete availability calendar in our website for each unit so guests could see when that cottage was available before going to the booking platform. - IN WEBERVATIONS GUESTS COULD BOOK THE SPECIFIC UNIT THEY WANTED WITHOUT SORTING THROUGH OTHER UNITS. MANY OF OUR GUESTS KNOW WHAT UNIT THEY WANT BUT NOW THEY CAN'T FIND OUT WHEN IT'S AVAILABLE.
Reasons for switching to eviivo
We rolled over from Webervations and thought Eviivo would be as good, or better, but it's not.
Vendor Response
Hi Joy! Sorry to hear that you're experiencing difficulties. The good news is, you can do pretty much all of these things in eviivo suite! Reach out to our eviivo experts via live chat for help making the most of your subscription. -James Shepherd
Replied January 2021
Kathleen
Recreational Facilities and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Eviivo saves our precious time
We are very grateful to everyone at Eviivo
PROSJulie who takes care of us responds promptly and is amazing and kind.
CONSCan't think of anything that has been difficult
Reason for choosing eviivo
Much study went into this decision but Eviivo offered us what we needed.
Alison
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Keeping life simple.
I find the eviivo system generally easy to use and, if I ever have a query, there are 'how to' videos available as well as the online chat for support. I only need to update my calendar and rates in the one place and it automatically transfers over to the online booking agencies. All my payments are also handled by 'the system' meaning that I don't need to worry about that side of things. Why complicate things when you don't need to?
CONSI can't think of any things that need to be changed.
