RDPWin vs RMS Cloud

RDPWin has 80 reviews and a rating of 4.02 / 5 stars vs RMS Cloud which has 382 reviews and a rating of 4.43 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.02 / 5 (80)
4.43 / 5 (382)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
December 8, 2021
October 4, 2022
Pros/Cons
  • Pros

  • I liked the ability to put notes virtually everywhere, and it was very easy to keep track of guest issues within the software. Inventory was accurate and the check in process is seamless.
  • And the tech support is very responsive. The variety or stock reports is very good for accounting purposes.
  • Cons

  • No real 24 hr support without fees. Cant even upload a support ticket on the weekends or overnight which is kinda ridiculous.
  • Non-active history can be annoying and cumbersome.
  • Pros

  • My favorite feature is one glance reservations. Being able to see customer, reservation and payment info all in one screen is helpful.
  • The quick and easy use of shortcut keys, or clicking through menus, either way - too easy. The team at RMS are always very helpful and cheerful.
  • Cons

  • Lack of choices with the credit card gateway was disappointing.
  • The lack of words for symbols/buttons written in the software.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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