Flex Catering
About Flex Catering
Most Helpful Reviews for Flex Catering
1 - 8 of 8 Reviews
Jeremy
Verified reviewer
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Enabled us to scalably grow
It's been a great tool implemented by a strong team.
PROSFlex Catering has powered a step change in our catering business. It’s improved our efficiency by automating things we were doing manually and given us the ability to scale our business. As a café growing it’s catering business, we found Flex Catering to suit our needs perfectly. Functionality is broad and well thought through – improvements are released regularly. The team was very supportive through the startup phase and have always been prompt and thorough in responding to our support requests and questions. Reports and production functionality is excellent. They effectively setup our website as an ecommerce site with the software as the framework. They managed all the domain setup for us and gave us good guidance on SEO optimisation. We reviewed and trialled other platforms and Flex Catering was a mile ahead. Integrates with Google Calendar and
CONSResponsive design for mobile could be better but it is on the roadmap so could have improved since writing this review.
Beth
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great Catering Software
Flex Catering software works so well for our company. We find it extremely easy to update our menus and content pages and Flex are great at implementing new features. Our customers also comment on how easy our site is to navigate and place orders
PROSEasy to use and customizable for our business needs
CONSSometimes when are features are updated they have not been tested correctly and we have errors.
Joe
Food & Beverages, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Revolutionised our catering company
To begin with we have had to overhaul how our company works, which is always a lot of work. From order input, to kitchen production, to invoicing - we have had to change how we work. The team at Flex have been incredibly patient and helpful in allowing us the time to do that while lending a hand whenever needed. Now we are up and running fully with the website, we are amazed with how well it has all worked and the positive response from our customers is overwhelming. I believe this is the first step in revolutionising our catering company and will only make our business more successful in the future!
PROSFlex Catering has taken two/three manual processes that our team used to perform every day and almost completely automated them. By allowing our customers to order through our new E-Commerce website, we have cut out any errors in order input and then to have those orders push straight into MYOB for invoicing is just amazing! On top of that, when we have had any questions or issues arise the Flex Catering team have been able to answer/fix them immediately which gives us great peace of mind.
CONSWe have had to change some of our internal processes and customer pricing to fit how Flex Catering works. This has created extra work for us and some customer dissatisfaction, but overall customers are incredibly happy with the new way of working.
Scott
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Best catering software on the market
Over the first year of using flex our business grew very quickly as it makes ordering very simple for customers
PROSFlex is easy to use, highly customisable, has excellent reporting capabilities and can be automated for most admin tasks
CONSAny issues we had with flex were fixed by the Flex team.
Reason for choosing Flex Catering
Price
Peter
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Flex Catering has changed our business lives!
Flex Catering allows me to create a broad range of production breakdowns and reports, that makes kitchen production a whole lot easier. The ordering process is easy and optimised. Customer service responds to all your queries quickly. It also reduces the risk of making mistakes since orders can be booked directly by our clients online, so it minimised the need to enter orders manually.
CONSWould be good to think about a Flex Catering mobile app, since we are often on the move, it would help us access our information while away from our desk.
Innez
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Excellent product, we love Flex Catering!
Flex Catering have excellent customer service and have been very helpful with both the changeover and onboarding of our company. Their tickets system ensures any questions or problems are solved quickly and easily. Highly Recommend!
PROSOrder tracking, CRM, products, integration with Xero, and eCommerce website have been a game-changer for our business.
CONSIt is easy for users to double up on adding products, and takes some training to get up to speed on this area.
Reason for choosing Flex Catering
Price, service, different functionality.
Reasons for switching to Flex Catering
We needed integration with Xero as well as a company that was more suited for Australian businesses
PJ
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
5 Star Review
Since we've started transitioning from software we've used for 12 years, Flex Catering will far surpass what we were using. The support - even though we're in the US, is still very prompt, helpful and supportive no matter what we need or ask of them.
PROSIf a 10 was available, I'd use that. This is a GREAT product, super user friendly, GREAT customer support. Fast, accurate and very dynamic.
CONSThere is nothing we don't like about it. It's just perfect.
Reason for choosing Flex Catering
Ease of use, speed, straightforward screens, and great customer support
Reasons for switching to Flex Catering
BlueLink stop supporting us
Lauren
Food Production, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Excellent Support and Service
Excellent customer service, never too busy to explain things personally and in detail for us. Has helped us realise a goal of selling products online in a pain-free way!
PROSSimple, easy to use software - especially if you have wordpress experience - and customisable for our needs.
CONSOnly that you can't jump between products as you're editing them, you have to go back to the menu which is slow.
Reason for choosing Flex Catering
Personal recommendation.