I like the onboarding, payroll and scheduling options this software provided. We have been searching for just the right program to fit all our needs and this one seems to fit the bill. All of our POS and employee management needs are met with PeachWorks.

I have no cons to report at this time, still learning all the features

Great concept for restaurant operators. The ability to have full control over your metrics in real time, at any location is the absolute future of managing your business. Being able to customize, and create your own dashboard of key performance indicators is available, and critical to gathering the information you need to steer your operations. Add on programs and features that you can customize to suit your needs and budget is fantastic. Being able to right-size the data you need, instead of purchasing large antiquated systems/licenses is a breath of fresh air. The customer support is extremely helpful.

Flexibility, Modular purchasing of programs, support.

Still in development for multiple platforms and communication with Different POS.

Peachworks, overall, had a helpful support staff. The product simply was not intuitive enough for our needs. We experienced constant glitches with recipe editing and inventory counts. The lack of robust reports really made us need to look elsewhere.

This was not an easy product to use, overall. If I had to pick what I liked most, it would be the Recipe Sandbox. It was fairly easy to create recipes to analyze costs.

The overalls COGS report was very difficult for us to interpret. We were constantly troubleshooting and having large variances that didn't make sense. There was not a master account to run locational COGS side by - this was a very hard workaround. There also was not a budgeting component.

PeachWorks is a great product and easy to use. We have saved 2% on our food costs using their products.

Easy to Use Does not require huge setup costs Employees rave about the results

Ready for them to develop more applications.

Our events are now manageable as the catering budget and needs are done swift with the software

Its easy to install and use It can be synced with other POS devices to help in managing the catering needs more efficiently

There is much negative i can report as of now. So far it has served all our organization purposes and needs in catering efficiently

Was promised new software for years. When the new software was finally ready to demo, we couldn't have it. We are moving on to Crunchtime...Thank goodness.

The idea of a mobile design is on target, but needs a ton of functionality to be useful in a real restaurant. Support wants to help, but can't.

Not a lot of reporting functionality, and if we dig in, the data there is, lacks integrity. No direct vendor integration, but I hear they are trying. No GL integration, unless you are on legacy Quickbooks.

When I last utilized the system the user interface seemed clean and easy to navigate but was lacking many basic features to make it a useful inventory or recipe system. Looking for something that was more robust that was full featured. Would like to see automatic inventory adjustments, full scale recipe and food costing, multi-location support.

i like that the system is easy to learn and that it is easy to maneuver around in. it has a lot of options

i do not like that it is hard to get ahold of cutomer service and that you have a long wait time on hold

Work many applications in the same program.

It is an ideal product in the management of restaurants from the logistic, administrative and nutritional support point of view. The most attractive integrate so many applications in the same program.

The diagramming of dietary and nutritional aspects of recipes. It could have better layout with simpler use and pleasing to the eye.

It helps me to have a better control on various assignments in my business, making it grow every day more

they have to improve the level of error in terms of reports, platform and points of sale

I love the ability to easily take inventory. Inventory used to be such a difficult process for me and now I barely sweat it. It's also very easy to use.

I love everything about this service and will continue to use it but I do think pricing is a little high.

The software was good and easy to train the staff on how to check there paystubs and such.

That you needed to change your password every three months or so

This is extremely in depth and has a plethora of options, analysis, and tools at your disposal. Being not the most learned when it comes to cloud, their customer support helped me out greatly along the way. Besides, loading up all of my items, which Support helped with, everything else was cake.

The apps are so easy to use, each had a step by step instruction for setup. If I had a question or wasn't for sure if I was doing it correctly support was there to help through the process.

The demo looked fantastic. Yes was the answer to all my questions. I pulled the trigger, and was made to sign a year long contract the included modules I didn't want. Reluctantly I sighed, handed over my credit card info, and before I was even using the software, I was being invoiced. After 3 months, I have nothing but an inaccurate reporting tool, with none of their modules delivering what was committed to me by their sales woman. And having the system go down for an entire weekend wasn't very fun either. Check and double check references! One of the most important lesson's learned. Our restaurant will survive, but I doubt Peachworks does.

The colors are pretty.

The ease of use in the design is great. But this does you no good when there is no data to support your managing efforts. And the reporting that is there, does not match the POS.

Unfortunately, we are still using WhenToManage. Given that we want to use an inventory system, we have not migrated to PeachWorks. We do have concerns regarding the new system, which primarily are related to the reporting functionality. We spent a lot of time generating custom reports for accurately tracking and evaluating the performance of our stores. Will the new reports be re-created (can they be re-created) for us in the new system? We cannot afford to lose the information and reports we have been using, which are critical to the operations of our business. Also, another issue is that lately we have been experiencing data export issues from WTM. The customer service response has been slow & the delays have impacted our ability to get our financial reports generated in a timely manner. We are told that some of the people who were available for addressing issues in the past have been working on the development of the new PeachWorks system. This has been a very negative experience for us & has caused us to begin searching for other viable options for ourselves & our franchise.

I've been a customer for the past 6 months and I would recommend this company to everyone. The system was very easy to setup, even inventory. I've been able to cut my food costs by 2% and controlling my labor is so easy, its not taking me 2 to 3 hours a week to build my schedule. Whenever I have questions the support team is quick to answer and is always very helpful. Free meals to any PeachWorks employees.

Simple, I have tried a couple of other products but I could never get past the setup step. I used their inventory database for my items and I was ready to start counting and entering invoices right away. When I'm not in my restaurant I'm able to see how its doing and be alerted of any issues.

I haven't found any yet.

Great customer service, My rep is the best. as we have expanded into new markets Peachworks allows us to focus on the issues that matter and make our business better.

zero

In theory, ease of use, syncing with POS.

lack of knowledgeable customer service. using for over 6 months now, first 2 months were setting up, the following 4+ have been nothing but issues.

What a great and easy to use product. From the moment I was contacted by the sales rep its been a pure pleasure. The apps worked exactly as I was shown on the demo. From the time I first logged into the system until I entering counts and recipes was less than 7 days. I'm using all of their applications and I can't wait until they release new apps as I will buy them all. I have tried several other solutions, and either they didn't work or they were too difficult for me team to use but not with PeachWorks. Great apps, great team to work with.

easy to setup, easy to use, support has been great and very responsive

I haven't found any yet

I found an inventory system that will do what the sales folks says it will do. I have tried a couple of other solutions and after spending 8 to 10 weeks to get them setup the systems were hard to do and I always had problems. I switched to PeachWorks a few weeks ago, the setup was easy and now I have reports that allow me to control costs. Thank you PeachWorks

So much easier to use than other inventory software solutions. Their support team was prompt and either answered my questions or told me what I had done wrong.

I haven't found any so far.

We have been delighted every step of the way of our PeachWorks journey. The sales staff, the onboarding process and the support staff have all greatly exceeded my expectations. PeachWorks is a must have system

Our account manager what so helpful. While the setup was fairly straight forward I did have a few questions. Bob was fast to respond and answered my questions. They have a very knowledgeable staff.

We have 3 locations while I tried to keep track of how each location was doing and controlling labor and food costs I was not doing a very good job of this using our current tools. I replace my solution with PeachWorks and WOW what a difference. I' get alerts if I have issues, I'm able to see up to the minute updates and I can access the PeachWorks apps from any device. A big surprise to me was that I didn't have to pay an additional fee for the mobile app, this is not the case with some of their competitors. The system was easy to setup and the support is some of the best that I've ever experienced. Great Product, Great Team!

after actually taking the time to sit down and try to use peachworks it was not nearly as easy as the demo showed... so many times did the page glitch and not show things correctly, the conversions made no sense, it was just a mess and I hated using it. I have a degree in computers and this was a terrible choice. I will be leaving peachworks soon

nothing

everything

This marvelous software has everything needed to control our restaurant anywhere and anytime its easy to use and to customize for us irrepaceable

So far we dont have any complain about the tool

1- The idea of ​​the program 2- Dealing with different types of restaurants

1- Customer service needs improvement 2- There must be a profile