





Dashboard






Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About Total Party Planner
Total Party Planner is a cloud-based catering software suitable for small, midsize and large caterers and event planning companies. Primary features include event management, task management, communication tracking, scheduling and reporting.
Total Party Planner allows users to manage the catering process from creating proposals through reporting. Features include contact management, marketing email management, venue management, staff management, vendor databases maintenance and appointment management.
Features offered via integration are lead automation, credit-card processing and signature capture. Third-party integrations include Constant Contact, Quickbooks, e-SignLive, Authorize.net, EVO Payments International, XCharge Payment Processing, Microsof...
Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
December 2018
Alex from Joey the Cat Skeeball
Company Size: 11-50 employees
Industry: Events Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
One of the few things that actually gets you more time to run your business!
It has allowed us to move into the cloud and keep all of our information in a reliable and easily interfaced system.
Pros
This allows any hospitality professional or small business to present itself professionally and efficiently! It brings together all the different parts of our business under one software platform so we can easily communicate and excel. It is a lifesaver for our hectic industry and we cannot recommend it enough! On top of everything else, the customer service from TPP is rapid and helpful.
Cons
The UI and UX could be a little bit improved. We are used to seeing all the web software interfaces being very streamlined and modern nowadays. As amazing as TPP is, the interface feels a bit clunky and outdated.
January 2021
Mark from Treats Catering
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
The best customer service EVER
We have been able to integrate all of our invoicing, client contacts, client contracts, itineraries , calendars, menu building, cost analysis and inventory into ONE software package. TPP truly offers the ability to easily integrate all of your functionalities into one silo.
Pros
Total Party Planner (TPP) was super easy to integrate. We were up and running within 20 minutes of installing. I had previously tried to integrate Caterease twice over the past 5 years. Caterease should be called CaterNOTease, because it is has a very complicated and obtuse interface. As easy as TPP's integration was, what really blew my team away was TPP's customer service and help desk. TPP is feature risk for every basic hospitality function imaginable; but every Catering business is "unique" and if we ever need to tweak how TPP presents our data or solves an issue, we simply send an email and voila, our answer appears in our in box with nary any wait. I honestly feel sorry for all the folks that go with Caterease, out of ignorance as to the availability of TPP and all that it offers...I literally stumbled upon it after two fruitless ( and expensive! ) adventures with Caterease. If anyone would like to contact me directly, I would happily share more details on how delighted we are with the TPP software.
Cons
TPP has a mobile phone app, that is adequate, but could be better.
Reasons for Choosing Total Party Planner
We purchased Caterease TWICE over a four year period, and we could never get our staff to figure it out. Ease of integration is key to any new software, as most small businesses are too busy to "learn" a new software package. TPP was super easy to learn and integrate, so there was absolutely no friction at the staff level; because it made their work process easier and more efficient immediately, with a very compact learning curve.
Reasons for Switching to Total Party Planner
We switched to TPP from Caterease. Caterease felt and operated like a "dinosaur". The learning curve on Caterease was VERY steep and seemingly never plateauing. TPP was the complete opposite; a very intuitive interface, a mild on-ramp, and then a very flat freeway within hours of setting up.
January 2018
Karen from One Hot Cookie Bakery & Catering
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
2.0
Customer support
2.0
Functionality
1.0
January 2018
Used for three years and it was great but the new view they have rolled out is full of flaws!!!
It was a great product that served our company for several years. It allowed our business to grow and service a retail store front, a catering and bakery business in a new expanded facility. Currently we are spending more time trying to fix problems with the software than we are spending with clients. It is costing us money in labor, time off task, plus the added expense of redoing the event over and over to get it correct.
Pros
It was easy to use, make changes on and produce a quality product. We were not having any issues so why they made big, big changes I do not understand. For a while we could continue to use the original system but then over night the old system would not work to process payments, create menus, etc. No new manual was created and you must tech support every time you create something new. For the money we pay we should have a quality product again.
Cons
Changes were made without preparation to train the users on the new product and the product was not field tested and fixed before the release.
March 2020
Harley from Fork + Farm Catered Events
Company Size: 11-50 employees
Industry: Events Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2020
Making My Life Easier!
Super amazing - our productivity is positively benefited!! Thank you TPP team!!
Pros
I love the customization of the system- we have been using this software for abut 4 years now and I know we still don't use all of the capabilities! It is super user friendly which is great when it comes to training staff members, and the cross-company ability with being able to use throughout our sales/front-of-house team as well as the kitchen/chef squad!
Cons
We always find there are small tips and tricks that we would appreciate, but the TPP team is always receptive to suggestions and are constantly changing and adjusting things to make our lives so much easier on the daily!
Reasons for Switching to Total Party Planner
Because TPP is built BY caterers FOR caterers - ease of saving data, menu details, etc
Response from Computica
Replied October 2020
Harley - Thank you for your incredibly kind words! It's great to hear we are making your life easier. That really is our main objective. Please keep reaching out to the TPP Team as you continue to explore and use more and more functionality. -- TPP Team
February 2020
Esther from Plain and Fancy Caterers
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
February 2020
In a World Where Customer Service is a Dying Art, this is Customer Service at Its Finest
The software streamlines the process from inquiry to close. Customer Service is ALWAYS Phenomenal. I'd like to give a shout out to [SENSITIVE CONTENT HIDDEN] and to any representative whom I have failed to name, THANK YOU TOO! I don't feel like a client, I feel like the TTP Tech Support is part of our Team!!!
Pros
I believe the software is extremely user friendly. Having a background in computers and programming myself, I find the various features both invaluable and easy to understand. I am looking forward to the New View slated to be released this year.
Cons
It would be nice if there was a report where we could see what items were most popular for a specific client. As always, a multi-day event feature would be nice, as well as, being able to view sent messages in my outlook or godaddy sent items folder.
Reasons for Choosing Total Party Planner
I wasn't a involved in the final decision, I came in a year ago and learned the software on the fly through self teaching and the wonderful people at Technical Support.