About Procare

Procare is a childcare management solution designed for childcare centers, daycare, after-school programs, school districts and child activity centers. Procare’s modular format allows centers to choose the modules they need. The software helps users manage the tracking of family data and accounting, meals, payroll, employee data, activities, payroll, expenses, and attendance. Procare also offers modules that include tuition collection, classroom management, parent engagement, and cloud data hosting.

Procare’s Family Data is the core module of its solution, designed to help automate data collection and administrative tasks. The solution packages include family data, employee data, family accounting, attendance tracker, tuition express and Procare c...


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Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

1,218 Reviews of Procare

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(858)

858

4 stars

(290)

290

3 stars

(55)

55

2 stars

(9)

9

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1218 results

July 2019

Marlene from Child Dev. Center of Jackson County

Verified Reviewer

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Great Software for Child Care Centers

We love this program. It provides us with one place to quickly find out so much information. Log-in and see total enrollment, enrollment by classes or ages. Tracks child information without searching through files or looking in multiple places. Tracks employee attendance and any other info you might want to add like: Date of Hire, schedules, vacation time accrued or used, etc. Many things a pre-programed, but you can personalize it yourself or request assistance from a fantastic customer service person. This makes my job so much easier, especially with continual changes to State Day Care Licensing regulations. You do have to enter each child's information when they enroll, but once and it's done. Can update any information with only a few clicks and everyone that you assign a role can see everything.

Pros

Simplicity of use. Saves paperwork. Can be used to create reports. Easily see everyone who is still in the building (children and staff members). Records many different types of information (attendance, immunizations, medicals, state required paperwork, Food Program info for the USDA CACFP, tuition fees, and other misc info.) You can program it to add user specific information such as allergies, restricted pick-up, authorized individuals for pick-up, etc. We even have a door unit that stores fingerprints of authorized individuals for pick-up and then allows the door to unlock for entry.

Cons

W e have had to replace the door unit after someone cracked the screen and someone just chipped the fingerprint reader which may need replaced (it is still working). This is the result of individual user misuse though and not an actual flaw of the program or hardware. There is an annual update fee, but it is well worth the cost for the time and paperwork it saves.

Reasons for Choosing Procare

This product best met our needs, allowed us to personalize it, was not as costly, (didn't have a monthly fee, and was not limited to the number of clients or users. We tried a few others but this was our favorite overall.

March 2020

Kelly from Westfield Child Center

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2020

We love Procare!

Overall I have a great experience! We have a large center with kids infant up to 13 years. We also are unique in that we use it for our swimming programs too. These range from 2 years old up to adults and the customer support to help us set this up was fantastic!

Pros

Procare does a lot for our center! We also love how there are additional features you can add on. It is great for tracking families, payments, and even adding activities. Overall we have had good experiences with the customer support. We also love the cloud so we can access this anywhere! The customer support is usually great as well. The people are willing to help and teach you learn more about Procare's capabilities!

Cons

Procare does a lot but some of the features are a bit updated. The texting feature isn't great. It still uses phone emails to send these and we always have problems with it working correctly. The emails are also not great. It can't be customized, images can not be added unless it is an attachment and it can only come from one email administrator unless your company uses Outlook. I also feel like the customer support overall is great but sometimes, I get someone who doesn't seem to know what he is talking about. After a long wait, this can be very frustrating.

Reasons for Choosing Procare

Procare does so much and can be purchased in pieces for exactly what you need.

November 2020

Angel from ABC HALO'

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2020

GREAT CUSTOMER SERVICE-NO WORRIES

Over all Pro-Care service our needs and the customer service is outstanding. I worked with a customer representative [SENSITIVE CONTENT HIDDEN], he was amazing and very detailed. He allowed me to ask questions and he didn't make me feel like my questions were small.

Pros

The Batch payments was one of the most helpful.

Cons

The pricing during the COVID-19 DIDN'T CHANGE.

Reasons for Choosing Procare

When I first opened I invested in Pro-Care. I decided to come back because it fits our needs and I can actually process my own payroll without a third party.

Response from Procare Software

Replied December 2020

Hi Angel, thank you for the review. We appreciate you as a Procare customer! Let us know if there's anything we can assist you with!

January 2020

Sherrie from Little Sprout Preschool

Company Size: 2-10 employees

Industry: Primary/Secondary Education

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

1.0

Functionality

5.0

January 2020

Unfortunate investment of time and money

Overall I think the core and idea of procare is beneficial but ONLY if it works. Can't use a product if it is continually locking up.

Pros

This has a great foundation of ideas. Student check in/out, Employee check in/out, billings, time tracking, payroll, general ledger. Truly an all in one for a small preschool. Too good to be true for sure!

Cons

The cloud base software clearly has issues they can not fix. Our check in computers are constantly locking up since the last update in November 2019. After using the same computers and hardware for 5.5 months they ran an update and now problems. We manually key in employees and students often which is time consuming because the computers are locked up at the time parents are picking up or dropping off. Tech support is NONRESPONSIVE to emails and hold times are on average of 35-45 minutes when calling tech support. They said today it is because they are "swamped". That speaks volumes, that means their product ISN'T working. They have been "working on patches to fix this" but in the mean time they have used the excuse it was because I wasn't hard wired to the internet. After the expense of hiring someone to run the wire and hardwire all of the computers they still are locking up. Now Procare support wants me to replace the router because it maybe causing problems. Cutting my losses at this point. A lot of time invested in a software that locks up frequently through out the day. Training is horrible and much of my experience has been self guided. They do have an extensive online resource which is very helpful but yet time consuming as you navigate which article you really need. When training is scheduled it has been late and limited to one function of the software. When asking about other functions you are directed to schedule training for that specifically.

Reasons for Choosing Procare

Because they gave me a discount on my first month so I could use it as a learning month before going live.

Response from Procare Software

Replied January 2020

Sherrie - We're very sorry to hear about on-going issues with the check-in system at your preschool. This appears to be a unique situation and we will work with you individually to resolve it. It's true that January is typically the busiest month for technical support; it can be easier to reach us later in the day (after 2:00 p.m. Pacific) or to email a request to tech@procaresoftware.com. As to training, we are happy to get you whatever help you may need. We will reach out soon to see how we can help.

October 2020

Chalene from Black Diamond Sports

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2020

Procare Review

Overall Procare is the childcare business product that I would choose over all the others time and again. It easy to use and easy to set up. It has a multitude of reports that can be ran and printed at the drop of a pin. Great Product and absolutely great for the price.

Pros

I really enjoyed being able to enroll, track and bill parents all in one product, as well as track immunizations

Cons

Procare has a ton of uses and things you can do to run your business. The thing I likes least was not being able to use all the functions during the time I used the product.

Response from Procare Software

Replied October 2020

Chalene Thank you for the review. We are so glad to hear that you enjoy using Procare! We appreciate you as a Procare customer. Thanks again!