I just starting using Smartcare and already it has become my favorite of all the apps I have tried. It has way more functions and features than any other app my company has used. It is all in the details. From being able to input when the next physical is due, to being alerted of what birthdays are going on in your center... I love this app and look forward to using it more.

Its great that there are so many features with this app, but it is taking some getting used to. The customer service has been great, but the adjustment time I guess is to be expected. Give you company time to adjust.

Overall it is OK, not as dynamic as I had hoped. I like the digital log in/out process for families. However some of our families fin the two step process hard to follow.

I like the reports that I am able to run. I like that the staff can clock in and out and only access our stuff when they are workings.

1)The most important aspect of this tool is to be able to collect on payments. The billing system is showing bills as being due the next billing cycle, rather than the current billing cycle. My parents are confused and my payments are coming in late. If this issue is not fixed, we will be starting the next year with a new company. The customer service people don't seem to see the gravity in the situation, but if I cannot collect payment in a timely manner then I don't really need the service. 2) We use this service for an after school program. The timeline is not geared towards OST but to daycare. I would like to see some prepopulated timeline items specific to older students. Diaper changes and bottle feedings are not important to us. 3) The statements that we are able to generate for families do not meet the requirements for reimbursement for childcare. I have to create separate invoices to families with flexible spending accounts.

I am VERY Disappointed in this software. I am the accountant for a company that is using SC. Although the center likes the program for child care it is one of the worst programs for accounting. There is NO way to match what was charged from the parent to what was actually deposited into our bank account. They split the deposits up and bunch others up so it is impossible to track. They do not tell you how much, other than just giving a percentage, of how much they are keeping. Therefore due to rounding issues, it's always just a guess (and that is NOT the way I keep books)! When we ask for verification of what has actually been deposited they send us a report that doesn't match what our bank account shows as a deposit. Customer service (or our member CSR) is clueless when it comes to the accounting pieces. Their so called accounting reports also stink. Although you can click on download into Excel, you have to be a master at Excel to know how to convert the numbers into true numbers. You can NOT use the reports to add or Sum multiple cells unless you change the formatting. I am still waiting to see if their accounting department can find the $1000 that didn't make it into our bank account. Update (12/16): After writing my review Smartcare contacted me to help straighten out some of my issues. They sent me an Excel file of all deposits, I wish we could run this file from SC without having to contact them, but I was told that at this time the only way to get an Excel report with all information is to contact them so they can create the file. Anyway, I matched up the 6 months of deposits to their spreadsheet and it looks like the funds were deposited correctly. I now have a work around for this, when SC sends my director an email about the deposits she then forwards it to me (they can not send it to two different people). I type all the information into a spreadsheet and match it with my bank deposits. It still takes a lot of my time but this is the only way I can find out who paid their payments and to ensure we receive what is due to us. Maybe it's my untrusting nature but I need to make sure we are receiving what is owed to us and the extra hours I put into it gives me peace of mind. It's my understanding that they are working on this issue but I have not been given a timeline as to when they expect to have a fix for all the manual work in regards to accounting.

Nothing

Downloads are not compatible with Excel unless you are a master at Excel. Can't match amounts collected from parents to amounts deposited into our bank. Report section should have "favorites" list or most recent reports so you don't have to scroll through everyone of them to find the one that you use all the time.

1. Payment through the App is great 2. Posting is fast and easy 3. Cloud based makes it faster and easier, no need to do backups continually 4. Parents love the ease of checking in / out.

1. Reports are difficult to work with and I can't find a way to create specific reports we use. They also contain unnecessary information which requires having to do a lot of remedial work in the excel format. For example why is there a time (ie 12:00 AM) placed by the date. In order to effectively read the report I have to change every date to remove the time. Put it in a separate column so it can be deleted. 2. We can't easily move from one genre to another with a connection (Ex: If I'm in accounting and I need to check in the Children's area when I move over it doesn't connect me to the family's child I need. I have to find the child). This becomes annoying when I want to go from a child to their family and may not be sure of the family name or vice versa and have to find the second item instead of it working like a toggle. 3. In the state of Florida we need only one date on the Immunization Record (not the date of each shot). I can't use this feature to keep track of renewal dates. 4. Very difficult to create sign able attendance records for children receiving benefits from outside sources. I have to convert the all school PDF to Excel and then create a page for each child required deleting the unnecessary data.. We should be able to get this report by child or by class. 5. I would prefer to look at attendance records for children and employees in a monthly calendar format rather then the ledger format currently available.

I love how easy it is to sign in through the tablet and clock in for work. Using not only the key card that is provided but also through the number they allow you to create in case you forget your key card or have something in your hand. It is also easy to navigate through the app if a parent forgets to clock their child out or in.

One thing I do not enjoy about Smartcare is the lack of service you receive if your internet is down. There were times at our daycare when the internet would go out and parents could not log their children in so we would have to write them down and manually put the names in later which could be a hassle. This issue did not really have to do with smartcare as a whole but in some cases our internet.