The City Software


 

The City by ACS Technologies is a collection of Web-based modules that drive online church communications to keep congregants and leaders connected.

Faith-based organizations plugged into The City can broadcast messages, promotions and advertisements to all members, or target specific individuals or groups. At the same time, the application tracks email views, clicks and other engagement metrics to assess reach and performance.

On the member-facing side of the application, congregants create personal profiles that are accessible only to other members in their church community. They can exchange messages privately, or share them on Facebook or Twitter using The City’s integrated social sharing features. And young congregants between the ages of 13 and 18 can safely participate, as The City has additional safeguards to help parents maintain their privacy and security.

Group leaders who need to fill volunteer and other service opportunities can also search for members who are the best fit, based on the skills and interests listed in their profiles.

Finally, the platform is completely customizable: Organizations can upload logos and images, and select colors and fonts that match their brand.

 

The City - Newsfeed on member profile
 
  • The City - Newsfeed on member profile
    Newsfeed on member profile
  • The City - Member account management
    Member account management
  • The City - Manage and view event details
    Manage and view event details
  • The City - Volunteer coordination on mobile
    Volunteer coordination on mobile
  • The City - Sample report of activity metrics
    Sample report of activity metrics
  • The City - Customize look and brand
    Customize look and brand
Supported Operating System(s):
Web browser (OS agnostic)

11 Reviews of The City

 

Start your review of The City

Click to start
https://www.softwareadvice.com/church/acs-the-city-review/
Software Advice Reviews (2)
More Reviews (9)

Showing 1-2 of 2

Louise from City in Focus
Specialty: Non-Denominational
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Why do churches use The City App

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Obviously I'm not a fan in theory. But the platform itself is seamless and may be of value to a very large mega church.

Pros

A place where congregations can get information about what is going on in their church community. Post ads. Links to sermons. Ask for help. The App creates a social media alternative for churches to involve their people is all aspects of what is going on.

Cons

It does create a 'club like' platform. "Either you are in or you are out". I believe that churches should use the usual social media apps like Facebook, Instagram and Twitter to show everybody whats going on inside. I would prefer if my church put all the information I needed on these platforms instead of creating another layer for those who are 'in'. Unnecessary extra perhaps!?

Review Source
 
 

Amy from Harvest Community Church
Specialty: Non-Denominational
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Just ok.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Connection points for members are great. This would be the main reason to use this product in spite of the user interaction flaws.

Cons

The feel of the product dashboard seems outdated and not well planned out. Could be smoother and easier to navigate.

 
 
 
Showing 1-9 of 9

Mary from Florida Missions Council
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Great Company, Great Value!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The City has been an amazing place to build community. Prayer requests and needs are met with great compassion and real solutions.
We LOVE Acs Support. I have never ended a call without a 100% solution.

Cons

Unfortunately, the City is being retired. We are looking forward to it's replacement REalm.

Review Source: Capterra
 

Dayton from Redeemer Church
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great idea but bad execution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to have a central communication hub that functions similarly to Facebook is great, in theory.

Cons

The site is cumbersome to use, somewhat ugly in appearance, and difficult to scale.

Review Source: Capterra
 

Brett from Real Life Christian Church
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Good Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good product. Does what it says it will do and easy to use for newbies. :)

Pros

Easy to use for staff. In our training with this product we noticed that we have to be diligent in reminding the leaders to follow up with reports/attendance on time. Easy to use and easy to train. Effective tool as long as you stress the importance of "why" you are doing what you are doing.

Cons

It does require reminders for leaders to use the product. For those that implement it correctly, it is an effective tool at engaging people. Something churches need to do well.

Review Source: Capterra
 


July 2018

July 2018

Great way to keep in touch with local communities.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a great way to keep in touch with people in your local community and even post up listings such as placing items for sale or pickup.

Pros

I was introduced to this platform by my local church. It is a great way to keep in touch with fellow congregants, stay updated on posts from the church staff and community, and send each other messages.

Cons

I don't really have a lot of criticisms for this platform other than perhaps the mobile app could look less cluttered.

Review Source: Capterra
 

Veralucía from Casa de Libertad

February 2018

February 2018

It's like a Facebook for churches, it helps you to know what's going on at your church.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Good tool to keep all the members of the church connected. My favorite feature is the group making, cause you can communicate with all at once.

Cons

People don't want another app to keep track of, so it's hard to engage people to get the app, especially since they already have Facebook and you can do similar things there.

Review Source: Capterra
 

Jenn from The Bible Chapel
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Group Based Social Media For The Church

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy communication between group members, ability for groups to communicate without needing the group leader to mediate.

Pros

The City allows groups to stay connected throughout the week and in between face-to-face gatherings. The phone app makes it very convenient and easy to stay in the loop. The best features of The City are the ability to reply to an email notification and have it go right back to the thread in The City and the fact that you can "feature" posts to make them stick at the top of the group's News Feed. Great software for staying connected.

Cons

The City needs more database-like features. Custom fields and more information on people's profiles than just what groups they're in.

Review Source: Capterra
 

Brian from Crossroads Apostolic Church
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Decent forum software, but there are better options out there

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Easy way to discuss topics with other ministry leaders.

Pros

I've used TheCity as an end user for various ministry-related groups. As a user, their forums seem to have to basic minimum features that I'm looking for (topics, posts, personal messages, etc.). The software feels solid as well; I've never run into any issues using it or had any trouble finding my way around.

Cons

The forums themselves feel a bit dated. They could use some improvements in terms of allowing more refined categorization and improved search functionality. The UI itself could use some updating too, to make it feel a bit more modern.

Review Source: Capterra
 

Vanessa from First Presbyterian Church

November 2016

November 2016

The City needs work

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

While fairly easy to use, the City has a heavy, clunky feel to it. The opportunity to connect among members is great, but there's much to be desired here.

Review Source: Capterra
 

Kevin from Radiant Life Church

April 2015

April 2015

Great experience!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our church has been using the City for the last few years and we absolutely love it. It is so simple to use and has everything we need to communicate, track data, and connect people to their God given talents and passions. A+++

Review Source: Capterra