About Shelby Systems

Shelby Systems offers a church management solution that can be deployed online and can be hosted on-premise. The customizable solution helps church leaders to manage membership data, member check-ins, attendance and more. It also integrates with its sister applications such as Shelby’s accounting software and Shelby Financials for extended functionalities.

Core member management features include directories, member lists and addresses, while premium accounts also support bulk mailings, background checks, in-depth metrics and reporting. Arena’s contributions module can manage both online and offline giving campaigns, pledges and recurring payments. Its reporting tools enable staff to create contribution summaries and history reports and track fund ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8

45 Reviews of Shelby Systems

Average User Ratings

Overall

3.98 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(16)

16

4 stars

(17)

17

3 stars

(8)

8

2 stars

(3)

3

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 45 results

August 2019

Vicki from Ebenezer United Methodist Church

Verified Reviewer

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2019

Excellent database

Overall I have had a great experience with Arena and would highly recommend it. The more we use it, the more we learn, the more we can do with it.

Pros

Customizable Comprehensive Moderately easy to learn to use and teach.

Cons

must have a developer to make many design changes.

Reasons for Choosing Shelby Systems

It was the easiest transition from Shelby v5 and fit our needs.

February 2020

Sandi from The Springs Church of Christ

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

February 2020

Shelby Next Membership Review

Great customer service! Prompt and knowledgeable. It has streamlined our processes for tracking membership and visitors.

Pros

Ease of use for both admin and membership.

Cons

Transition from previous software was a little rocky. Took too long.

Reasons for Choosing Shelby Systems

We were already using a Shelby product, so we felt that would be easier.

October 2018

Mark from Watermark Community Church

Company Size: 201-500 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

October 2018

Old and Dusty

We used it for 10 years. It provided us with more tools than our previous ChMS when we moved onto it in 2007. It was a good tool at the time, but as time passed it never updated with the time and become a better tool. It just did the basics and mostly stuck with them. In the current development environment it is a dinosaur that is unwieldy. One of our happiest days in the past 4 years was when we got to put a bullet in it when we switched to another ChMS in early 2018.

Pros

Checkin was very stable and was very consistent.

Cons

Pretty much everything. It functioned well when it was working. You got what you expected to get. the bugs were minimal, but what you get feels like it is from the late 1990's or early 2000's. To get anything modern requires a herculean effort, and if you want to get that data into another program or application good luck getting it out of the API. Arena had its time and place, but it did not keep up with the times. It has stagnated and no longer has the tools needed for a modern church.

May 2018

Elizabeth from Bellevue Presbyterian Church

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

May 2018

I enjoy using Arena but find challenges in customizing it with only minor SQL experience.

ability to know more about the people in our church, ways to track involvement and collect data. An easy directory system to find out how to contact people, a snapshot of individuals and families--not just actual picture, but a glimpse in ways they are connected to our church. in a large church it helps to know more about people in the congregation.

Pros

I really like that it is comprehensive and we are able to customize to make it fit our specific needs. We can add notes, update data, add information easily to people and tags. Sending communication to large numbers of people is easy and easily tracked. Having others who use the software and are happy to share is also a big bonus to use what they are and not have to create something new. Arena works with our finance system. the potential with arena is amazing and so thinking forward is exciting with this product of what could be done and how we might utilize more of its functionality for what we want to do.

Cons

The layers of permission and the skill necessary to take it to a level that is truly customized to what we want is challenging for those who don't have the time or skill level to go deep to create exactly what is desired. The look is not as current or "attractive" as some of the other programs and can be intimidating to those who only look at it on a rare basis--when they have to.

September 2018

Shelby from ECO

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Great Church Management Software

I have really enjoyed using Arena and it has helped us keep track of our growing denomination and all the churches we are adding.

Pros

We use the customizable function of this product to really create what we want. This is helpful because while the product is geared towards churches we have the ability to customize it to our needs as a denomination. The layout is easy to use and we have the ability to take a birds eye view of all our churches. Even our presbyteries made up of an older generation can use it well.

Cons

The reporting function is not the easiest to use. We often have to create our own reports and unfortunately they do not come out like I wish they would.