Easy Connection and Follow Up

Fantastic. They have shown over and over again that they will go the extra mile for you and your team. To top it off they are constantly sending us sweet swag; new books/socks/snacks. It really is impossible to not be engaged with them.

Pros

Fairly simple to learn and use most if not all of the functions. What you don't understand they provide quick and easy support with an amazing team that replies extremely fast to messages.

Cons

Have not really found any cons (not just saying that)

TIC is a MUST!

Experience has been top notch! Any issue that I had the technical support was right there to help out and fix the issue. They are very personal and there is a name and face behind the voices (text messages). :)

Pros

Using TIC is such a simple process. Very easy learning curve. Saves us time and energy when communicating with our church. Instead of making hundreds of phone calls to get information out we can easily connect with everyone with the click of the mouse.

Cons

The app is a little sketchy at times. It will say I have a ton of unread notifications when they were all read. Other than that it is a great product!

HUGE TIME SAVER

Overall Text in Church has drastically improved our ability to keep in contact with our teams and congregants! It is so easy for them to join a group and keep in contact with us!

Pros

I LOVE LOVE LOVE the ability to schedule text messages or emails! It makes keeping up with my team easy and communication with the entire church a breeze! honestly, I'm forgetful most days and will remember to send someone a message at 10pm and that's not appropriate so I love that I can type it out and schedule it to send at a more appropriate time! I also LOVE the groups! you don't have to go in and select each person each time hoping you don't forget anyone! you can just click the group you want, one click! easy peasy!

Cons

My only complaint would be that sometimes I get logged out randomly, I'm sure it is for security reasons, but I don't realize I'm logged out until I need to use and have to log back in.

Incredibly Frustrating!!!!!

Pros

we like the ability to text members. While beneficial, its not if we have to pay double the price

Cons

For us, their support is poorly lacking. Back in February, they double billed our credit cards for an annual fee, and now, 4 months later, after a dozen emails, and even more calls to our bank, this company tells me it may take another month before they can figure out how to issue us a credit for hundreds of dollars. My bank today called them an untrustworthy vendor. I've had it with this company!! Buyer Beware!!

GAME CHANGER!

IT's a Game Changer! It's been a wonderful tool that I am expanding every day. It makes my job so much easier! Would HIGHLY recommend it!

Pros

Automated workflows, ability to text or send and email, ability to personalize it. I love that it integrates with the main database I use for our church. I love that I can schedule things things to go out and not have to worry about it again. I love that I can communicate with groups of people but there is individual and personal interaction. I love that you can see who opted out of further messages and am able to update my main database. Customer service and articles are amazing!

Cons

Just a few things I would change....the ability snooze a person within a group when they aren't available that month but may be in the future. I would like to be able to print a report of people that opt out of texts so that I can update my main database. I would like to set a sync time. I would like separate inboxes for different phone numbers. Right now, everything goes to the same inbox

So So Close

So, so.

Pros

The product has great training tools. The customer service is excellent. I agree wholeheartedly with the concept, everyone has their cell phone all the time.

Cons

It is very difficult to sit down and watch all of the training videos. By the time I get back to the videos I feel like I have forgotten a lot of what I learned. Also, there is a fatal flaw in the system. People can fill out the digital card and never put their name. I have ended up with just a bunch of numbers. The solution, according to the company, is to create yet another list to follow up on to get the names, which is why I bought the product to begin with.

Text in Church Simplifies Communication

As an overall program it is wonderful. The ease of use to send out a mass text to everyone in the congregation as a reminder is a great tool. Also, to organize meetings and events with a smaller core of people it is an awesome tool.

Pros

It is great that you can set up different groups to communicate with. Our church organization uses it for many different things. It is great to organize events, to promote different outreaches and events going on to everyone, and to just communicate with a few people to remind about important meetings and goings on that don't need to be forgotten.

Cons

I wish it was easier to use between different systems. Everyone has a different phone. Some have Apple IOS and some have Android. It has a lot of glitches when sending to different phones.

Still in implementation mode, but

Pros

So far, I've found TIC incredibly easy to use. When I do have questions, they have a great knowledge base, videos, and their customer support is amazing. We are very excited to roll this out!

Cons

I don't know yet. We haven't fully implemented, but so far, so good.

Text in Church

This has been a positive relationship. Customer support is fantastic!

Pros

Customer support is incredible. Enthusiasm of support team is contagious.

Cons

It took me awhile to find my way around the program.

Worth the switch!

Love it! Our whole team is very pleased with the program and we have been using it for all of our events and notifications that need to go out.

Pros

We were using another program and we recently switched to Text in Church. Definitely worth it. It is so easy to use and you can create different numbers for different groups/ministries. You can also send emails through this program.

Cons

You can’t have a lot of text characters and we have no figured out yet how to send a photo or link but I know there is a way!

Best Guest Follow Up Process

Text in church has simplified getting information to different groups of people in my church. I can set differnt groups up and communicate with a whole group with a simple click of a button. I dont have to think about 'who is in this group again?' I dont have to worry about communicating with the wrong group. Also, being that its text, I know that everyone is getting the message. Unlike email, you have to actually open up an email to see it.

Pros

The Text In Church has been amazing for me and my church. It simplifies communication, eliminates emails that go straight to junk mail, first time guest follow-up systems made simple, and the list goes on. THIS MORNING someone said, "I really appreciated how I got a personal text from Epiphany this morning telling me they were praying for me today". It is the small things. I have been in ministry for 10 years and this is one of the best things that I have had in terms of communication with people on a weekly basis. Before, when I asked people if they got the information via Email, FB message, IG, Twitter, ect, about 30% of the people would say that they got it, but didn't look at it. Now, over 90% of the people I ask not only got it but read it and appreciated it. It has even been a game changer for our teams. If you want to be apart of the setup team, text SET UP...If you want to be apart of the hospitality team text HOSPITALITY...I honestly don't know what I was even doing before in communication. I will never go back.

Cons

The app through iOS could be better. As I am traveling, it would be great to set up a quick text from my phone. The capability is there, but it glitches out sometimes. Great idea, just needs some improvement.

Great Application for Church, Organizations, etc.

Text in church has helped us to remain in contact with new visitors, our congregation, leadership, other church groups. Their service is impeccable and they really care about their customers.

Pros

The workflow is one of their greatest features. Once the workflow is setup you do not have to continue to setup up messages, it's automatically done for you.

Cons

To be honest, I do not have anything negative to say or like the least.

Text In Church is the Only way to Communicate

It was the best investment we made in engaging with guests and communicating with our congregation. It's easy to use, has built in templates to help you get started and they are completely customization to fit the needs of your church or group!

Pros

This software is outstanding! Not only is it easy to set up and implement, but the positive feedback you get from being able to easily communicate with guest, congregations, groups, etc, is non-stop. It's the best investment we've made for our church and it continues to grow and improve providing the best features you could ask for!

Cons

The only issue I have with the software is the lack of email open reports. You have to manually check each person to see if they opened the email. Once that function is available, there will be no need for any other type of communications software, this software will offer you everything you need 100%.

Make Connecting and Following Up EASY!

Text in Church allows us to communicate with hundreds in a quick, efficient, and personal manner. It allows time for other areas of ministry, yet ensures we value our guests with effective follow up. Their customer service is quick, responsive, and compassionate. I can tell that each member of their team genuinely cares about churches and people.

Pros

Text in Church enables me to communicate with hundreds of people at the same time, in a personal way. This has enabled our church to grow exponentially by being able to connect more effectively. The Plan A Visit features through Text in Church allow guests to be connected and for barriers to be removed before they even enter our parking lot.

Cons

I wish that they offered multiple lines / user accesses within the same account. I also think that the "app" for mobile use is rather clunky and slow - this is probably the only piece I don't like. I expect that they will improve this soon.

Text in Church Has Quality Church Member and Guest Outreach Tools...

We have improved our communication to our members with Text in Church. Also, for the first time, guests have a way of hearing from us after they've visited. Members feel more involved and in the loop than ever before.

Pros

I like the ability to text hundreds of people instantly. The groups function is an easy-to-use tool. The ability for people to opt themselves out of communication is also important. Church members feel updated any time they receive an email or text.

Cons

I don't like that they charge us per text. Many times I want to send messages over 160 characters to our church members, but am forced to limit the message to conserve the number of texts I use per month. I also think some of their formatting and setup of certain templates is clunky and not user-friendly.

ABSOLUTE GAME CHANGER IN GUEST FOLLOW-UP!

Pros

It is clear that TIC thought through just about everything that is relevant to excellent guest follow-up. Automated workflows allow detailed communication with people. Converts manual labor into ministry labor (free to actually be with people more) Workflows can be completely customized Ability to schedule communication beforehand Planning Center compatibility

Cons

Inability to use short code when choosing sending number

Good but

Made text communication simpler

Pros

Ease to send out scheduled messages, follow up.

Cons

Sync issues, duplicates after sync issues, app glitches

Great Communication Tool

Our overall experience with Text in Church has been so positive that several other areas of our organization have also subscribed to Text in Church. Support is exceptional. We have not experienced loss of service or loss of delivery in the texting. All in all I would say the software is valuable, flexible and reliable.

Pros

Automated responses and keyword texting are our favorite features of Text in Church. The ability to set in motion automated responses is both time saving and provides consistency to our constituents. Keyword texting and the automatic formation of groups within the software is especially valuable with first-time guests and useful when we are interested in building a group for communication within a specific interest or project.

Cons

Have not found one "con" in almost two years.

Text In Church...a great way to stay in touch!

Text In Church has been a God send for our church! Our congregation loves it, and so does our staff. Would definitely recommend!

Pros

The Text In Church software is very easy to use and quite user friendly. We've been truly surprised by how our congregation has embraced this communication tool. Now, we mainly send out text messages with pertinent information, and minimal emails. The response rate is amazing as the majority of our people are getting and reading our messages to them. Can't say the same about emails, though.

Cons

Don't like how the text messages split up into multiple messages if you go over the character limit. It's way too easy to put in too much information and bam...you're over the limit.

Text In Church...a Great Solution for Our Church!

Pros

I love how Text In Church makes the flow of communication simple and easy for our employees and our congregation. When we need to get information out, it's really easy to do so with Text In Church. It makes my job much easier.

Cons

We've only used this software for a relatively short time (less than two years), but so far, I've not discovered anything that I don't like.

Text In Church User Review

Text in Church has helped us stay in touch with our guests much better and follow up much longer. It has led to more interactions and return visits from guests.

Pros

It is easy to use, quick to set up and lets us focus on relationships rather than administration.

Cons

Nothing really. If there is anything to complain about it that the software does not notify you via text/email of interaction. You must be in the software/app to get notifications.

A simple relevant answer to GROWTH!

Text in Church is the answer to so many How questions. How do re raise our retention rate? How do we close the back door to our organization? How do we value people; and so many more...The answer is Text in Church.

Pros

I love the Text in church system! I like this system for so many reasons some including it's ease of use and it's ability to help us automate our assimilation system. The workflows help us keep in touch with our guests and members while at the same time creating an authentic sense of community amongst our spiritual family. I have learned that Culture is by Default of Design and text in church helps you design your culture rather than the alternative of what it would default to.

Cons

I would love the ability to know the average amount of text that we send out a month. Knowing that information would allow us to measure it and utilize our resources best or know when we are not using it the best.

Text in Church is a Must Have

Our organization (church) has completely embraced this service as it has totally changed the game in communication.

Pros

It makes in-house communication very easy as well as gives us unlimited ways in outreach.

Cons

Being an automated service for texting and email, it takes some time to learn.

Greatly improved our connections!

Text In Church has given me a better option to communicate with so many people! I'm receiving way better reciprocation and involvement.

Pros

I am able to connect better to our guests and am receiving way more communications than with just emailing.

Cons

Sometimes the groups feature times out but it usually fixes with a refresh.

Must Have!

It’s been fun to understand. Worth having and very useful to our ministry.

Pros

The software has a very clean and professional look. Defiantly proud of using it. Very helpful in communicate with the body of Christ.

Cons

What I least liked about it, is that I can’t set a specific date and time for my emails or text messages to be sent for individuals already in the system for automatic responses at a certain time frame.

Text In Church for First Time Guests

Pros

Currently our Plan Your Visit guests are able to sign up for service and get a response immediately as well as multiple staff getting notifications that a new guest has signed up.

Cons

App software needs to be updated allowing the user to have access to the same features as a desktop. We also wished that guests can input their birthdays as well as choosing what service time they plan on attending.

AMAZING

I can not recommend this product enoughZ it has been a game changer for our Ministry!

Pros

The features that Text In Church offers delivers! Groups, automated workflows, smart connect cards, and much more!

Cons

I would like to see more developed integrations that make life easier when using multiple platforms!

Very Efficient System for Church Leaders

Pros

Who would have thought that Texting would be a good thing in a congregation? However, this software understands that people, especially Millennial generations, use their phones for communicating, giving, and worship. This is an efficient software product that uses modern technology and teaches congregational leaders the value of texting for ministry.

Cons

We used this as a trial and it seemed to work well. Was difficult and that is why we were not able to stick with it--and we had limited funding.

A wonderful tool

For a small church staff, guest follow up can sometimes fall by the wayside among all the other things that need to happen on a weekly basis. At least at my church that was the case. Text In Church lets you set up and customize a comprehensive guitar followup protocol that’s near foolproof! It’s a wonderful communication tool!

Pros

Hands down what I like most about Text In Church is the automation!

Cons

I didn’t care much for the limited number of texts you’re allowed to send per subscription tier. I’ve used another texting service that allows unlimited messages to be sent for one flat rate. This way, I feel like I can freely communicate and hold conversations without feeling like I’m using up valuable text credits.

General phone goes straight to voicemail.

This is a great product with terrible customer service. We purchased the pro package with a 14 day trial and every time we tried to login it gave a PHP error. The only way we could contact the company to talk about the issue was by the chat feature on the website. We tried numerous times to get ahold of someone on the phone, but they have the phones set to voicemail after one ring. It's very frustrating because we were willing to pay $477 for the pro package but after dealing with the customer support, we may be exploring another system.

Pros

Great program with good features.

Cons

If you have a problem, good luck getting ahold of a person on the phone to resolve the issue. Also, importing large amounts of contacts isn't as easy as it seems.

Time saver that increases engagement

We are doing a much better at data aquisition and therefore better at leading people through a funnel/process of assimilation as well as spiritual development.

Pros

I appreciate the ability to set up workflows to ensure I am staying on top of communication. When people respond I am able to engage at a deeper level.

Cons

I would love the ability to create my own automated workflow template that I would be able to open and set the specific date to trigger the workflow. All the templates are designed to trigger based on the day an individual is added to the group. I would like to have people be able to join a group over a period of time and then all receive the same communications on the same day. For example, have people sign up for an event through the month of Sept but then everyone receives a series of sms during the week prior to the event the first Sunday of Oct.

When we are ready for this step for our church text-In)church will be our choice

Pros

Ease of use, features, workflows, support, etc. This company and software has it all. If you want to make follow up easy and get away from all the confusion, look into text-in-church. This isn't a replacement for real people connections but will be the main tool in your toolbelt to making those first connections.

Cons

We are not jumping on board yet as we are not at a church size that can't handle our connection cards and our system without a text service. Our teams are more than capable to connect and help with next steps. As we grow and the system gets more complicated, we will be jumping on board.

Great app, easy to use and the cost is very affordable. High quality product

Pros

Simple and practical to be used. The system allows you to navigate along all the functions and jumping from one to the other in seconds. Which makes the interaction and workflow more effective.

Cons

Sometimes they cut the text in two parts. Also, does not support Spanish grammar. Also, there is a message always advertising you about not to send too many MMS messages because of spamming warnings. This is something that other products manage better and openly promoting it instead of warning you.

Great Tool for Immediate Communication with your Congregation

Pros

It is a great tool for sending out brief announcement reminders, event changes, service updates, etc... The congregation gets the information immediately and you don't get a full mailbox of responses either. You could set-up various groups and send only to the groups. We have a group named ASM (Access Student Ministry) for our youth group. That all our parents and students are on so that everyone gets the information.

Cons

Using it for our first time visitors was not successful for us. Many of our guests did not or would not give us their cell phone #. We had set-up a flow of email and text messages that would be sent out through out the course of 4 weeks to our guests but with out a cell # that would only received part of the follow-up.

Best texting system for followup

I truly have been completely satisfied with the overall experience of Text In Church with its features to do automated follow up and be connected with people systematically.

Pros

The features of automation texting and campaigning.

Cons

The desktop view is a little difficult to maneuver around.

Great Product

Great, we've seen increased participation and retention of new visitors since starting TIC.

Pros

The ease of being able to communicate with members at one time from one place.

Cons

I do not like that there isn't a reporting feature. I must report to the Pastor monthly on the number of new visitors we get each month. When exporting from TIC to excel, it's like pulling teeth to short through the information.

Email? What is that?

Pros

The ability to communicate with​ a wide range of people. I see over and over again how much more people will respond to a text communication than an email. If you need people to actually come to an event or sign up for an event, text in church is the way to go.

Cons

Overall it is a great application and don't have too many complaints.

Text In Church Has Added Value to Our Church Discipleship Program

Communicating through text messaging and how to effectively followup with guest was our major issue. Text In Church has solved both issues.

Pros

The program provides a means for us to communicate with our members through texting. That was my main focus as I researched such programs however, I was sold when I learned of its guest followup features.

Cons

There is a learning curve to understanding how to maneuver all the features unique to the programs design, this been my only concern.

Church Connections

We are very happy with this software. It is allowing us to be connected to so many of our congregation with minimal time invested.

Pros

This enables me to reach out to our members and extended membership efficiently and effectively. We are seeing that texting is the most likely used form of communication with the great majority of people.

Cons

Sometimes it is time consuming to send text to select people without creating a new group for one specific text out. I would prefer not to set up new group each time

Text in Church Smooth Operator’s

Text in Church has been a phenomenal program to work with. When it come to communicating or tracking my members this software has been a great tool! I easily communicate with them individually or in groups and the pre-formatted emails and text are a God send!

Pros

Ease of use and all of the pre-formatted emails and texts. It makes using the software smooth as silk!!!

Cons

I haven’t found anything I like least yet.

Text in Church is the best!

We've used TIC for several years now and it is a fantastic program to use in order to stay in touch with church members and get to know guests.

Pros

The ease of use, the added value of the customer support, the price points

Cons

The app can be a little glitch at times

Text-in-Church review

It was okay. I couldn't justify the value for the price.

Pros

The opportunity to follow-up with people through text is great!

Cons

Expensive for churches starting out. Needs a better intro package.

Text In Church is a communications director's best friend!

Our communications improved without a large dedication of time and effort with Text In Church.

Pros

Text In Church compiles communication databases in one place online. Text, call or email efficiently and effectively with multiple lists and purposes. Text In Church gives the ability for multiple users

Cons

Text In Church does not have an easy "save draft" or autosave feature. If you are interrupted for a long time during creation, depending on your computer setting, you have to re-login and start over. Inconvenient but not a deal breaker because creation is easy.

Awesome source to reach everyone at one time

They are always helpful and quick to answer any questions or concerns that I have.

Pros

I love that this syncs with Planning Center Online. I can then choose the appropriate list to contact, and send out much needed information .

Cons

The new layout is a little hard to navigate. I really don't like that the scheduled time is in military time. It's very confusing.

Great Effective Took

We have seen a significant response when used for events and reaching out to our 1st time visitors. It has changed the way we do church! Great tool for engaging individuals it makes contact and follow up personable.

Pros

The ease in which you can do mass texting.

Cons

The App, limitation with custom links and inability’s to set specific permissions for isers added.

Better than the rest

Pros

I tried other church texting platforms but Text In Church is more polished and simply works. I have only been using it for a week and already new guests are getting engaged. I have collected more contact info from guests in a week than I did last year!

Cons

I wish that we could use our church land line number as the texting source (Like Pastorsline)

Fast Communication and a Reliable Secretary

Pros

Text In Church has helped our church spread information more quickly. The automated workflow has been the single most helpful tool in communicating with guests who have come to one of our services.

Cons

It would be helpful to have a message recording option that can be sent to all voicemail accounts on a distribution list. Some people do not have text messages, but the voicemail feature would net everyone.

If the church couldn't afford this program, I'd pay it myself!

Instant & easy communication with small and large groups.

Pros

I love being able to communicate quickly with the entire church or with selected groups in a moment via text messaging! Also, they can communicate back via text through the TIC Messenger App. They also help create a guest follow-up system!

Cons

We have had trouble getting our digital connect card form to work correctly at times. However, we can go into the program and collect the data when this happens.

For the price, it's a really great for automation

I think overall our organization really like Text In Church. It helps us to scale the "personal touch" with every person that walks through our doors.

Pros

How I can setup automation for workflows and just let the software do the rest.

Cons

Sometimes the integration with Planning Center Online is spotty. That can be frustrating.

Text In Church is a great resources for following up with new guests

We are reaching new guests with this church everyweek. For many of the guests they feel as if they are getting a weekly touch reminding them that we care

Pros

The automated workflows are fantastic and have helped us to follow up with guests in a way that we never have before!

Cons

Hard to do everything using a mobile device