The training and support from ProClass were/are excellent. They were patient in helping us to understand how to set up the software for our needs. We appreciate the updates and new features. Everyone here is so pleased that we made the switch.

Flexibility: The ability to configure this software to meet our needs, to change the terms used and the thoughtful design has been very helpful to us. Attendance: the front-end attendance function has saved us countless volunteer hours with our instructor teams. Query ability: we can pull from the database to answer so many user/management questions.

The back end is a bit intimidating to learn how to use, although the new version promises an easier user interface. We had big efforts getting our users trained, but now our users really enjoy ProClass.

Overall I had a positive experience with ProClass, but ended up have to switch due to the high yearly cost of the software

Helped keep everything well organized and overall was a decent software.

ProClass has some very nice features and I overall liked the software, but since we are a small non-profit, we had to switch to WooCommerce because of the cost of ProClass.

Started off decently, ended almost hostile. Was glad to find a suitable replacement with 6crickets.

The database ProClass is built upon is very robust. You can manipulate the data in lots of ways, pull reports and ultimately download all your contacts. The ability to email your entire database was invaluable and that feature alone almost kept me with them.

Customer support was mediocre. Training was a beast and took TONS of time to learn. The rosters were garbage and essentially useless. The cost was at the whim of whatever the owner felt like. So every year the rate increases were always an unpleasant surprise.

I was thrown into ProClass last year when our lead administrator resigned. While I had a very good technical guide to follow, when I called or emailed ProClass, I got hands-on support. The technical support from ProClass is outstanding. The trainers are also very polite and supportive -- best technical support I've received in years!

Once I was trained, I found ProClass easy to use. It has a ton of features, and we probably only use about 50% of what it can do.

Sometimes, it can take too long to call up a class. It might be do to having too many widgets that we don't use, so I'm going to remove some and see if it helps.

We've invested considerable time and effort in using ProClass because it does what we were looking for, so we're likely to stay with it although we've looked into some alternatives. More responsiveness would be of help - there's too wide a range between good quick answers and ones that are slow or never come. It's hard to tell if communication between Support and Development is lacking but some of our requests seem to get lost or mistranslated at times.

We needed a system that would handle online registration for a set of courses each semester, with online payment by credit card. Overall it does that quite well. Ease of use is important for our clientele of senior students; it's good but not quite as user-friendly as it could be. Besides the reports that are available to us, it's very helpful to be able to access and download course and student information for further analysis. The feedback from Support about potential registration problems also helps us resolve these problems.

For us at the administrative end the system is often quirky and not so easy to use. I personally have had to become the organization's expert to help others through it. In an older version we found that people were occasionally charged for a course even though it was already filled. It took us considerable effort to convince ProClass of the problem. The fix was to give people 30 minutes to complete registration; that gave us a new difficulty: because of this "hold" a seat in a popular course, that course could be filled in less than a minute. That's generated lots of complaints by the users. In addition, the flood of registrations at the start means that registration is effectively done in 18 minutes. Our request to give us control of this parameter has fallen on deaf ears, even though this would not be hard to implement. Other requests for improvements that would be helpful for the product have received minimal attention. Another difficulty that we had to discover for ourselves had to do with different accounts using the same email address - "Forgot password" does not work properly. We had to tell people to use different email addresses if they ran into this.

My favorite thing is how many functions this software has. From handling tuition online, to printing out rosters and availability, there’s a function for every aspect of my career so I don’t need to be using multiple softwares in order to run the business.

My least favorite part about this software is it’s UI/UX. There’s a lot of clicking involved just to do simple things and there are certain bugs that haven’t been fixed that make it a bit difficult to use it seamlessly such as not being able to go back to the main account after sending an email and tuition being off just one cent.

Having a system that allows us to keep all our instructor, participant and class details/records in one place is invaluable for us. The filtering capabilities allows us to run custom reports that help us to project and schedule future offerings.

The most beneficial parts of this software for us is the record keeping and reporting features. We can filter and find information on any part of our participant records, class records, or instructor's records. We also find the options for setting up/copying programs very easy to use and customizable.

The feedback from our participants (registrants) is troublesome. We frequently get feedback that it is cumbersome to register/login.

It is a reliable system with great customer service. We get everything we need for our program to grow.

I like the ability to copy previous class courses. This saves us time in having to complete all the details each time, such as description etc. , we can still make changes but we don't have to complete all the details.

The learning curve in the very beginning. It's a lot of details initially and there are fields available that you will never use. Also the reports contain fields that are never used which is confusing.

Sometimes frustrating, mostly positive, with great support team providing clear instructions when we get stuck.

Versatility, easy to use once you know how to use it, and strong tech support team!

Lots of errors, such as duplicate accounts and memberships, which tends to happen with differently skilled volunteers. We late joining volunteers also didn't know we could make changes to the user interaction screens until we took some training with the tech support team.

My LLI (non-profit educational organization for seniors) has been using Proclass since 2016. It has reliably met our needs for membership management (300+ members) and class registration (100 classes / events annually). HIghly responsive tech support is a major plus.

Proclass provides us a one-stop solution for membership management, class and event registration, communications and marketing (with unlimited emails), on-line payment, donations, and historical archives. Very detailed but highly flexible, it can be customized to meet the specific needs of my organization. Very responsive and pro-active tech support.

The Proclass system provides very detailed and sophisticated database capabilities, and many functions are not applicable to my organization. Thus, there is a significant "learning curve" to train admin users, and customize the system to meet our specific organizational needs.

I am very happy with my decision to use ProClass. I recommend it to anyone that has multiple classes, whether large or small. If I could suggest anything for improvements I would ask for a more simplified, step by step How-To section to address common things like refunds, class lists etc. I tend to see things visually and perhaps using visual markers or icons instead of words would make the self-help section more user friendly for non-techies like me!

As a sole proprietor, I do it all, from lesson plans and teaching to marketing and running the not-so-fun parts of the business. I was spending 6 hours of my day just doing data entry and administration while having to keep my office open long hours just to allow parents to come in and register. I thought ProClass was for much larger businesses than my small art program. As my business grew however, I was overwhelmed by the paperwork and I knew I had to hire someone. Instead, I decided to try ProClass for a year. ProClass allows my clients to register for classes day or night, at their convenience allowing me to reduce the time my office has to be open to the public giving me more time with my family. It allows clients to input their own information, reducing errors and my data entry time. In fact, it saved me from having to hire someone just for the data entry! It has organized my recordkeeping, making tax time so much easier. I can now concentrate on my students and my teaching. It allows parents to have clear recordkeeping which they can access themselves. It tracks my communications with parents for easy reference. Well that first year came and went and I am still with ProClass! I am not a techy person and there was a learning curve which I found a challenge as I juggled everything on my plate however, ProClass provided very patient and thorough training, that suited my schedule. The more I use it, the more it feels natural. I am still discovering features and as I can I add them to my knowledge base. I truly appreciate their kind and encouraging customer service team that help me with any questions I have. I look back and wonder how in the world I managed my classes before ProClass!

I had to really think about this to come up with a con to ProClass. I guess for me, it would be some of the technical terminology that I am not familiar with. It does require a time commitment to get to know the program and set it up just right for your business. Again, this isn't really a con for ProClass, more my own limitations of time, knowledge and experience.

Proclass is great if you only have a simple structure such as an art studio only offering art classes. The customer service rep we have is AMAZING....he's been doing his absolute best to try to find work arounds and patches, but as a growing business, this hasn't been a great experience. Though he's really the one we keep going back to. The other reps have tried to be helpful, but none of them have found workarounds or solutions for us and the challenges we face with Proclass were ones that could significantly impact our business.

Proclass is great if you only have a simple structure such as an art studio only offering art classes. However, if you run a series of classes AND are marketing savvy with different offers or complex structure for camps, this is definitely not a system for you. The functionality simply isn't there. The API is a joke. It is not a fully developed API so expect to do some heavy coding.

I would choose ProClass for your management system if you are looking to upgrade or change. I am very pleased with PC and will continue to use them for the foreseeable future.

I am a marketing and communications director and have worked with many registration, ticketing and software systems throughout education, arts and the performing arts - ranging from Tessitura to Ticket Sage to Salesforce and more. I started at a new company about 6 months ago and it was my first experience with ProClass and at first I was a little leery of the program; however they have topped my expectations. Their software is current with needed API's for the new website that I am in the process of designing. They are at the helm of design with easy-to-load classes and design formats. It is a good system for donors. The staff of PC is available to answer questions. They are more then corporative when I ask for something to be done and they take new integration suggestions readily. Currently they are building on a suggestion that I gave them a few weeks ago. I have been very happy with ProClass and believe it is a great class and donor management system for our school.

The only con that I can think of is I wish there was a way to choose certain reports and have them queued to email to me daily instead of having to go into the system and pull them.

Gage Academy of Art uses Proclass as its complete class management software, student database, and CRM. Students register through Proclass, set up their own accounts, and make their own payments. Easy and intuitive solution for running a school of over 4000 students with a staff of 12 - It would not be possible without proclass.

This program is a robust and comprehensive crm! I have personally used it for over 3 years while working at Gage Academy of Art. It offers COMPLETE control over class scheduling, payment, online deployment, and even integrates with our website flawlessly. Very logical and easy to use once you understand the structure. I have never seen a program that offers more comprehensive custom reporting, email list building, and student records. Proclass makes what Gage does possible and helped in our transition to online programming this year.

The ONLY con in my opinion is that there are limited coupon code abilities. It is difficult to only discount some classes with a coupon code BUT there are easy work-arounds that we have figured out. It is in no way a deal breaker.

I have been using ProClass for about 8 years now and it is very helpful for database management as well as membership and course registration.

I like that it is easy to set up courses for registration as well as to use for both database and membership management.

The website can be slow at times when opening new pages, especially courses.

Although it has taken a good year for me to learn and become comfortable with ProClass, the system is working and the people are great!

ProClass provides a secure system, safeguarding personal records and financial payments. The support we receive is outstanding and easily accessible day or night. The ability to speak with a "human" voice when support is needed, and their ability to walk and talk you thru any issue, is one of the most valuable services provided.

There are far too many built-in functions that we do not use or need. Gets very confusing at times, especially when you're doing manual registrations for a good percentage of our students who are elderly and have little or no computer knowledge. Far too many of our students complain about not knowing their password and we can no longer provide that to them. Basically, we are doing more manual registrations than the number of people who do successfully register online. It's also confusing when dealing with "special" circumstances, i.e. discounts, scholarships, credits, refunds, etc. are concerned.

My experience with proclass has been nothing but wonderful. Whenever I need help with a problem I can contact them right on the live chat button and I have always had the issue resolved immediately.

The overall functionality of the program, it is able to complete multiple tasks at hand. The reports are customized to fit our needs as a non-profit creative arts organization.

The ease of merging contacts would be the next thing they should work on. It is manageable but frustrating without the option. As we have many clients sign up online and switch emails and create new accounts all of the time.

The benefits are that it performs all the necessary functions in one program, from taking class payments to putting the program up on our website. It's great that you can copy past classes and edit them for future programs, as well.

The customer service this year was great. In particular, our representative [SENSITIVE CONTENT HIDDEN] was a HUGE help in assisting the new staff learn the system.

It does take a long time to learn and understand different pathways to accomplish different things. I would say it cannot be figured out without assistance and training.

We implemented the program easily - and have developed to where 80% of our users access their accounts online. We will look to customize more to meet reporting needs.

It offers an easy process to keep member data, class registrations and donations current. Users learned fast how to navigate the online registrations.

Figuring out the set up needed for reports. Working out the fund handling setup. Not being able to "clean up" the database to purge the inactive or mistaken records.

I've had good experience with customer support. They've almost always been able to help me and teach me the how tos so I can do it on my own if I run into the same problem, but it think having a walk through or some kind of tips/info button as you work through the site would be very helpful.

Our customers can access there accounts from home. There's an easy chat option for support. Easy to find buttons/tabs.

Too many layers in customers account. There is too many places that information can be placed that are not reflected through the account. Reports are not as helpful as they could be, or are not available. Duplicity of account with no way to merge them into one account. Sometimes we will make an account for our students and find they have also made an account which can lead to confusion.

The layout and set up of the accounts is very easy to navigate now and is where we spend the most time in our organization. We create all of our programs through Proclass and it makes it possible to distribute to the students.

At time it can be difficult to navigate and find exactly what you're looking for. Occasionally there is a long wait time in between loading pages.

ProClass has been a huge asset for us. Overall it is a great system, and the support is really outstanding, so we can always count on having answers to our questions.

Our nonprofit recently started using ProClass to manage our arts programming for all ages. It has been a great asset to help us manage the array of classes that we offer, and has an array of customization opportunities and features that we didn’t have previously.

Sometimes the interface isn’t the most intuitive, and though that does lead to some confusion, support is always available and extremely helpful.

We did everything in Excel before we started with ProClass, and so it is an improvement. We hope that there will be more improvement with the program in the future.

It organizes data, and helps us keep a database of several years worth of class registrations. The customer support is very great too.

We can't combine accounts or contacts, which leads to a lot of confusion. The ages and grades don't automatically update, so our data isn't correct. The parents don't receive all the information about the classes that we put onto ProClass, so we have to e-mail them separately. The roster reports aren't very good either.

ProClass has opened up better commuicatinos beween staff members. We can look at attendance, email clients, look up numbers and create reports easier.

* Ease of use * Easy to share information

It cannot be customized to work with some of the specifc things we need. I wish we could get to pages easier Some of the reports need to be updated and allow for change without trying to create a new one.

Using ProClass allows me to streamline some the steps in clients booking corporate on-site training and accepting other forms of payment; besides checks.

The customer service is exceptional. I can call tech support, e-mail or chat on-line. They'll even set up customized webinars for staff learning to use Pro-Class. I did not expect to get such support or a quick response to even my basic questions and even more complex problems. I also like that our clients/students can sign up for classes on their own and make payments using a secure site.

I wish the manual covered more material. But the manual leaves off, the customer service covers.