Acefone

RATING:

4.7

(127)

About Acefone

Acefone is a VoIP solution designed to help businesses in construction, retail, real estate, healthcare, finance, education and other sectors manage missed client calls, define ring strategies for different phone numbers and control caller IDs. Key features of the platform include call blocking, conferencing, screening, flipping, twinning and monitoring. Businesses can set up a toll-free number, add a virtual receptionist and include the music on hold (MOH) capability to engage customers through a personalized phone system. Acefone enables administrators to receive alerts regarding incoming calls and send voicemails to capture messages. Additionally, it allows managers to configure role-based permissions among team members and gain visibility across processes through c...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Acefone Pricing

Acefone is offered across two pricing plans, outlined below. A free trial is offered. Business: $19.99/user/month Premium: $25.99/user/month

Starting price: 

£4.99 per month

Free trial: 

Available

Free version: 

Available

Acefone call history

Acefone Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Acefone

1 - 5 of 127 Reviews

Anonymous

1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Great service

Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :)

PROS

Good Integration with HubSpot. It was pretty convenient.

CONS

The extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.

Reason for choosing Acefone

Cheaper, flexible payments (monthly subscription option), more authentic, and I like the team, nice people

Reasons for switching to Acefone

It was complicated to integrate with HubSpot

Vendor Response

Thank you for choosing Acefone. We are delighted to receive your positive feedback. At Acefone, we always work for the customers. Providing you with the best experience is always a priority. Thus, our support team works round the clock to assist all customer queries. We are glad you had a positive experience with our support team. We take all our issues seriously. Your problems with the Hubstaff integration are noted and the concerned department has been notified. We will aim to quickly resolve the issue. If there is anything else you would like to know about or have any questions about, our team is always available at 0800-084-3663. You can also drop us an email at contact@acefone.com ~Team Acefone

Replied July 2021

Gordon

Airlines/Aviation, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

Acefone Review

My overall experience has beed extremely positive. I will also add that most of my contact has been with [SENSITIVE CONTENT HIDDEN] who was most helpful.

PROS

The software was easy to use and intergrate with our existing systems. It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location. The whole set up from start to finish was hassell free. everything worked as it should an I have never had reason to ask for any assistance over the last 12 months. You have complete control and can make any changes from the Dashboard.

CONS

Nothing really. There is nothing I can say that I would call Cons: It all lived up to my expectations. Perhaps my expectations are too low.

Reasons for switching to Acefone

Moved location.

Vendor Response

Hi Gordon, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our services. At Acefone, we believe in going the extra mile to meet our customer expectations. We look forward to hearing from you in the future. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Replied May 2021

Scott

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2021

Verry buggy

Very poor system. It seems to have been rolled out with very little testing. We have constant problems with the service - we repeatedly cannot recieve incoming calls. The system constantly crashes. Biggest mistake we ever made as a business was going with this company. SUPPORT IS TERRIBLE TOO. They constantly fob you off and tell you it's fixed when it isnt. Avoid.

PROS

If it work as it should all the time then it would be a good system.

CONS

It rarely works as its supposed to. We have constant problems with and spend more time n the phone to support than we do speaking with our customers.

Reason for choosing Acefone

The price point was good and it looked a relativley easy system to setup and run.

Vendor Response

Hi Scott, we are extremely sorry for the inconvenience caused. We always strive to deliver seamless support and high quality service, and regret to hear that we could not meet that standard here. We have noted your concerns and will be sharing them with our product and testing team. We're currently working on fixing the bugs in the iOS application and our future updates will eliminate these issues. Your satisfaction is of utmost importance to us; we assure you that will resolve these issues at the earliest. Thank you so much for sharing your review; it helps us get better. For further queries or concerns, you can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time. ~Team Acefone

Replied February 2022

israr

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

cheap calling and quality services

i have been using them more than two years had no complain

PROS

perfect voip services both countris uk and usa

CONS

so far no cons found in their system recommend their services

Reason for choosing Acefone

bonline

Vendor Response

Thank you for your valuable feedback Mr Kaushik. We're glad that you found our services efficient and easy to use. Acefone's solutions are designed for them to be easy to use and understand for our customers. We hope that you have a great experience with them. Please do connect with us in case you have any questions or concerns. You can write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Replied November 2022

Stefan

Airlines/Aviation, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Setting up support

Excellent. As a novice VOIP user, I was struggling to understand the tech jargon used. I wanted to use this VOIP service for my domestic setup when I transferred my copper land-line to Full fibre. I was also concerned that I would lose my land-line number during this transfer. I bought a Gigaset N300ip unit to interface between the DECT phones in my house and the AceFone VOIP service. I needed more information from AceFone to enter into this base unit. The AceFone operative spent 90 minutes setting this up. He didn't give up and I never felt under pressure that this problem couldn't be solved. He remotely controlled my computer via ZOHO and through that controlled the settings in the base unit interface. Even after successfully setting up the connection and equipment it wouldn't have been easy. I'm very grateful for a determined support agent. Thanks

PROS

Simple interface .......................

CONS

Supporting documentation jargon ........

Reason for choosing Acefone

Competitive price and supporting reviews

Vendor Response

Hello Mr Stefan Thank you for choosing Acefone and sharing your valuable feedback with us. Our support team works day-in & day-out to make your process easier and meet your needs. They will be delighted to read your kind words and be motivated to help more folks like you. If you wish to share anything more, you can always reach us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Replied November 2022