Sync.com

RATING:

4.4

(44)

About Sync.com

Sync.com is a file sharing and collaboration solution designed for small and midsize businesses. It offers collaboration, data backup and recovery within a suite. The product is available both in cloud-based and on-premise deployment options, and features mobile apps for both Android devices and iPhones. Sync.com’s access control allows users to restrict the access of shared documents using passwords, expiry dates, uploads and email notifications. Users can set granular access permissions with read-only and read-write control. Sync.com also offers data backup and recovery, which allows users to revert the document to an earlier version in case of a malware or ransomware attack. The backup functionality of the product also allows users to recover an accidentall...

Sync.com Pricing

Sync.com offers a free starter plan with basic features, after which pricing starts at $5 per user per month for 1TB of cloud storage per user (with annual billing). Pricing then scales based on the amount of storage, as follows: Standard: $5/user/month for 1TB of storage per user and up to 100 users. Plus: $8/user/month for 4TB of storage per user and up to 100 users. Advanced: $15/user/month for Unlimited cloud storage per user and up to 1000 users. Enterprise options are also available. Contact Sync.com for more information.

Starting price: 

$8.00 per month

Free trial: 

Available

Free version: 

Available

Business secure links

Sync.com Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4.5

Functionality

4

Most Helpful Reviews for Sync.com

1 - 5 of 44 Reviews

Kim

Health, Wellness and Fitness, 1 employee

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed December 2021

Sync.com User Review

User Profile

Charles

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Like having an external backup with sharing capabilities in one

Very happy.

PROS

I love the way it's so easy to share any link and that I can easily remove someone's permission. Also, my colleague is having problems with her computer so Sync is really stopping her from losing some of those files and also it means I can access them on my computer or she can on another computer.

CONS

I have no complaints. Although sometimes the only way I can access my colleagues' files in the shared folder on the desktop is by logging in on the online version or even her version. So if it was instantly there without, it would be better, but the fact I can still easily access and download the files makes it not much of a problem.

Reason for choosing Sync.com

It had more features, Backblaze when I used it a few years earlier didn't have file sharing and every time I needed a file with them. I'd have to download and reupload. So I was looking for a much easier, convenient solution. And I found it.

Reasons for switching to Sync.com

There was a promotion on at the time and I thought I'd give it a go.

Roger

Writing and Editing, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Great File Storage I Recommend!

This service easily solved my primary problem, where I needed to have files accessible across multiple devices, but not stored on those devices. Sync.com stores the files only in the cloud. In a nutshell, here's what I like: Easy-to-use interface. Excellent security. Great customer service. Great for privacy conscious people. Files are not lost if a device breaks.

PROS

One feature that's particularly useful is privacy. As your files are encrypted, they don't have the encryption key - A super feature in the event you want to keep your files available on other devices, but only available to you. Additionally, it's awesome to start working on a document (for example) stored on sync.com, then later to use another device and keep working on the same document. This makes life much easier! Also (I've run into this a few times), their clouded store save me a lot of work. Why? If my computer dies, I don't lose any of my important files, and can even access them using a mobile device, or another computer.

CONS

The only significant downside I've run into, is that they don't have a Linux based application (they support Windows and Mac). You can still use a web browser to access sync.com on Linux, but it's not quite the same as a native application. Having said that, it's still a great solution.

Reasons for switching to Sync.com

Sync.com was more cost effective, had better privacy, and didn't store all the files across devices,

Joshua

Music, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Sync Does Not Work On My Year-Old Mac Silicon

It was good at first - I had no problems using Windows as an OS, but as soon as I switched over to Mac, the app cannot function properly. I am very disappointed and quite frankly very frustrated that this is where my money is going.

PROS

Everything was easy to setup and after that, it synchronizes your files automatically, within minutes of saving, and immediately following.

CONS

Sync stopped synchronizing my files on several, extended occasions, and I've been (and currently am still) struggling for literal months at a time with support trying to get this problem fixed. I don't have anything against the staff, but this problem has persisted for far too long to be acceptable. I have very important files that are not being synchronized that I could lose forever if the app does not start doing what it's supposed to. Unfortunately I should not have to rely on other methods of storage when I am paying upwards of $120CAD per year for this service that should have this taken care of.

Kira

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed June 2022

Advanced features with high level security!

We realized the benefits of secure and reliable cloud storage with sync. We have really made progress and improved our reputation by using their wonderful file sharing feature. We have improved our efficiency and organization along with our ability to work together and collaborate.

PROS

So many pros! Sync is very professional and polished. Sync is secure and uses strong end to end encryption, not the reduced levels like other software (Google for example). I truly feel safe. Sync stores your data on their servers and they do not allow anyone else to access them. They also can not view your files. 10/10 on security. The file sharing is excellent and has advanced features not offered by other products! Sync also has the capability and capacity to meet the needs of specialized businesses. The pros certainly outweigh the cons.

CONS

The only cons are price, and that at first it can be difficult to navigate. There are a lot of options and advanced features but that means it takes a while to learn how to use everything for some people.

Reason for choosing Sync.com

The overall look and feel of the product. Sync just felt more put together.

Reasons for switching to Sync.com

The higher security level and higher quality of the product with sync.