EZFacility Software

It serves its purpose for us, but does need more work. We can process sales and schedule appointments, but there is more we'd like to do that the software is too cumbersome to accomplish those tasks.

Pros

POS has great features, and being able to search products is done well.
Scheduling has many features and the options to book well in the future is really nice.

Cons

Reports need a "Custom" report feature. When it comes to POS, a report to show overall Cost of Goods sold by showing Sale Price AND Unit Cost of what was paid for the item would be great for bookkeeping. Sales tax reporting also needs better organization.
Scheduling needs a lot of work to make it more user friendly. It's not easy to creat packages and apply the sale of various items. Doing things on the fly is too time consuming. Plus, the calendar needs work.

Great training and support.

Pros

They have what my company needs (e.i. online scheduling, online payments, App, notifications, etc.). Thjey are constantly looking for addition ideas to make things better for the customer.

Cons

The software is extremely picky. I have to provide all my customers a list of things they need to do in order to get the software to work for them. They can't use safari, internet explore, microsoft edge...it has to be Chrome. Most new clients end up calling in asking me why they can't create an account or book a session; so then I have to run through this list with them. I have had people say this is too complicated. They really need to get the software setup to run regardless of who is using it. I NEED my customers to be able to just sign up when they visit my site...not call in asking me whats wrong with my site. I would prefer they put a halt to the extra "add on" service research availabe and focus on making the software work for everyone regardles of what browser or internet devise they are using.

Are we referring now to Capterra or EZ?

Pros

I love that interested parties can schedule and pay for groups on their own computer from home. I do not like that this creates a duplicate member when they do so. I like that you can send a receipt by email to member.

Cons

We have Youth Programs we prorate. Prorating in EZ is done manually, with a calculator, by staff which leaves room for error. When sending an email to members I cannot attach forms such as freeze or termination forms for someone who has already left the area. When selling memberships to a family of 7, it is very tedious having to enter the same emergency contact names and phone #s and billing information into all 7 EZprofiles. It would be nice to have a copy contact info for all of this. Then, If there happens to be an young adult child who wishes to pay his own membership, we could manually go in and edit that for him. Please offer this option to review again.

Better customer service. More comprehensive software for our business needs. Good software support.

Pros

Online lesson booking; Memberme+; Overall comprehensiveness of the software to meet the needs of a growing sports business; willingness of EZ Facility to continue to make upgrades and improvements

Cons

Need to be able to exclude certain products and services from member discounts. We are new to the software, but my understanding is that member discounts apply across the board. While we currently provide member discounts to certain items, we do not to ALL items. We would like to be able to toggle products and services on and off as needed as far as whether member discounts apply

Pros

I like the schedule feature, I like that I can see what is going on in the entire facility at all times. That is a very nice feature.

Cons

It is very difficult to teach new people how to use the software, and difficult to run the reports that I need to present to my bosses.

Reports for membership renewals are easy to run. Support is always timely and easy to communicate with.

Pros

It is easy to use. Reports are easy to run. The representative in support is great if we have a problem. Support is always nice and prompt.

Cons

It would be nice for members to be able to sign up online for memberships, instead of only in person. Sometimes, there are billing glitches.

Pros

The ease of setting up a customer and taking a payment when you are busy is great. Once set up it is very efficient

Cons

If you don't remember the process to set something up, it's is a challenge to figure it out. The system could be more intuitive.

The majority of our needs in one piece of software

Pros

It is relatively user-friendly. The ability to manage multiple aspects of the business in one platform.

Cons

Would love to see automatic emailing of a receipt upon the completion of a transaction. Issues that do arise tend to be repetitive ones.

Pros

The software is very user friendly and the support is awesome. I learned in about a week. If there is an error the team is there to assist. Very friendly people.

Cons

No complaints with the software program. So easy and user friendly. It is a great program. No flaws noted.

Pros

how it automatically calculates my invoices and helps with scheduling, as well as helping me with my accounts receibable.

Cons

When trying to make changes to a group of reservations I often get error messages which makes you have to start from scratch- this can be very frustrating. Also I feel there are almost too many features for one person to be able to use. with self service, the app, etc etc, I wish I had time to set up and maintain everything but its not possible

We have been running our shooting ranges for 10 years with this product.

Pros

ease of use and customer support. customer service is excellent. No hidden fees with the POS system. reporting is great, a wonderful off the shelf product that can be used by different businesses. the online eCommerce is simple and great to use.

Cons

The membership reporting for just the number of contracts that exist is not possible without going through a few additional steps. It should be a report with just a click of the button.. the software product is somewhat expensive.

Pros

Easy to navigate by tabs; customer service and technical support is superb! The team, from billing to customer service to technical support is knowledgeable, friendly, eager to help and thorough in all ways!

Cons

The set-up and processing of packages as well as tracking and scheduling; also the layout of the actual schedule and setting up appointments for either one-time or recurring appointments.

Pros

Emailing capabilities ranging from creation of templates, availability of a large template library, mass e-mailing or targeted emailing. The ability to create groups. The ability to customize a range of billing options.

Cons

There are some features that look like they would be helpful, but seem to be awkward to implement within our business structure.

Pros

The ease of billing clients and creating invoices. We can create individual client profiles, add notes any time, and can save documents to their profile. Also have the ease of printing reports and statements.

Cons

The only issue I have had is that there have been errors on the client contracts that were saved in their profile. With your customer support team, we have been trying to figure out the issue.

Pros

The ease of use and ability to understand. The teaching and preperation for understanding with the learning sessions in advance were a great help.

Cons

The lack of customer support on the weekends and not available after 6 Eastern time. It's also hard to get in touch with anyone until after 930 am Monday-Friday.

Pros

The reporting is good and the software is pretty easy to use. We have been able to bring the support group up to date pretty easily.
Calling support is very helpful - everyone from EZ Facility has been great to deal with.

Cons

it's early but I would like the ability to set up a Dashboard where I can see daily, mtd and historical information on one page.

Pros

You can generate reports for almost anything! I like that you can colour all the different functions.

Cons

how long it takes to do the attendance! I think there could be better reports to have. How it logs me out sometimes after a couple minutes but then other times will be fine for hours.

Pros

Customer service is responsive. They answer or respond to calls and help troubleshoot. They help refer to the other departments if they can't help.

Cons

Tip component not available. Scheduling league games aren't as easy as it looks. Entering the schedule conflicts for each team is difficult

Live scheduling and easy invoicing are the two main benefits!

Pros

I like that I can schedule, invoice and email so easily. I love the auto pay option for my monthly Table Tennis members! Customer support has always come through for me - no matter how often I call!

Cons

I cannot add multiple reservations to the same already created invoice. I have to add them one at a time. Could not figure out EZ Leagues.

Pros

The client and schedule features are most valuable to me to schedule my training and control client information. It works perfectly with my website and allows customers to buy and schedule training.

Cons

It is not very intuitive for customers to use (especially new customers) I constantly receive calls and emails complaining about how new customers are unable to register for training.