EZFacility

RATING:

4.5

(122)

About EZFacility

EZFacility is a cloud-based sports and fitness management solution that helps users track payments and automate scheduling. EZFacility caters to small to midsize clubs and multi-chain fitness centers. Key features include trainer and membership management, equipment tracking, fitness assessment, payment processing, and commission tracking. The solution enables businesses to create periodic schedules for their trainers and instructors, define commission and pay rates for each trainer and provide individual logins to trainers. With its alert and reminder feature, both trainers and attendees get automated email and text reminders about upcoming sessions. Billing and Service module allows users to generate trainers' payroll, process gym fees, print receipts and invoices, ...
EZFacility records search

EZFacility Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for EZFacility

1 - 5 of 121 Reviews

Jan

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2023

We transitioned to EZ Facility from ClubRunner. It has been a huge improvement

Helena

Facilities Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Satisfied Customer

We like it! and the cost is affordable which is a huge consideration for our organization where funds are ever diminishing

PROS

It is easy to use and the staff learns it quickly. The self-service portal was an outstanding solution during COVID operations and we have continued to use it for program registrations and to publish a general schedule

CONS

Would love to see a more robust registration process for group classes; if not possible, having clients be able to cancel registration processed with Groups would save us some precious workforce resources. Figure out a way to show registration in classes using Groups in "MY Schedule

Reason for choosing EZFacility

Cost and ease of use and setup

Vendor Response

Hi Helena, thank you for leaving a review! We value your insights on the self-service portal as well as your suggestions for the registration process within EZFacility. If you ever have any more comments or suggestions, feel free to reach out!

Replied October 2022

Jenniffer

Recreational Facilities and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2018

EZ Facility Software Review

Overall, I like EZ Facility. It is easy to learn and to teach to my team. Customer Service is exceptional. Having the ability to pull expiring memberships helps with increasing our membership numbers as I am able to send out reminder renewal letters. I would also like to have the ability to run additional reports (birthdate, members who haven't worked out in a while, etc) so that we could take our personal touch and customer service we offer to the next level.

PROS

I like that it is easy to input membership data into the software. I manage the front desk so it is imperative that everyone on my team knows how to enter the data without mistakes. I also like that it is relatively easy to pull reports (deposit reports, expiring memberships, etc) as this feature is used daily. Also, customer service is remarkable. If I have a problem or question, the customer service team is quick to respond and very helpful in solving my problem or answering my questions.

CONS

I would like to have the ability to be able to set the cancellation date in advance for our monthly draft members. We have a 30 day cancellation policy and if the membership isn't active for the next month, then we have to wait until the pending membership is active before we can cancel it. It makes for extra work and reminders. Also, we recently increased our pricing. This was a very time consuming in setting up the monthly memberships and has had an impact on the memberships whose accounts had been frozen.

Angela

Health, Wellness and Fitness, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed June 2018

I work with EZ in membership, selling groups, items and packages, producing reports

Are we referring now to Capterra or EZ?

PROS

I love that interested parties can schedule and pay for groups on their own computer from home. I do not like that this creates a duplicate member when they do so. I like that you can send a receipt by email to member.

CONS

We have Youth Programs we prorate. Prorating in EZ is done manually, with a calculator, by staff which leaves room for error. When sending an email to members I cannot attach forms such as freeze or termination forms for someone who has already left the area. When selling memberships to a family of 7, it is very tedious having to enter the same emergency contact names and phone #s and billing information into all 7 EZprofiles. It would be nice to have a copy contact info for all of this. Then, If there happens to be an young adult child who wishes to pay his own membership, we could manually go in and edit that for him. Please offer this option to review again.

Joanna

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

This system can do everything you need to run your facility and the support is excellent!

This software has helped our small team to maximize our efficiency! The features of EzFacility help us to get our billing and scheduling done quickly and accurately, which maximizes the time we are able to spend in the gym with our clients!

PROS

The best feature about this software system is the packages feature! This screen makes it so easy to create and define the right packages for your team and clients. The defined reservation/package types make scheduling and billing simple! Take the few minutes to define your reservations and packages up front. It is an easy step and it will save you hours of time later!

CONS

There is a learning curve to using the system. It is user friendly, but not simple. You may need to search for a report or feature that you need, but most likely, if you have thought to do it, the feature is there! The client education is excellent and the tech support group is great! They are very responsive and there to help you until you feel completely comfortable with all of the features you use!

Vendor Response

Hi Joanna, Thank you for your kind words and positive feedback. We are always happy to help our clients whenever or wherever they need us! We are grateful for the opportunity to assist you and your business and we look forward to our continued partnership! - The EZFacility Team

Replied October 2017