Exceptional. Seems biased...

Pros

My review ratings seem really biased, but I’ve only had really good experiences with Push Press and their customer service. They are proactively solving problems before I even knew that they were problems that need to be solved. The software is convenient the athletes that I coach haven’t had any problems using it, and I couldn’t really be much more satisfied.

Cons

The only thing that I wish they did better was texting clients back-and-forth. It is not a vital piece of our business

We're in this together

Like any relationship, there are going to be ups and downs, at the end of the day I'm glad to feel that PushPress is "in the fight" with us which is not something every member management software can say

Pros

Customer Support is phenomenal and they're constantly improving the product and adjusting to current trends / issues

Cons

The thing I like least about PushPress is that I didn't switch to them sooner

Poor, slow customer service. Inconsistent platform.

Negative. Initially, we were sold on the ease of use. However, after using the software day to day (for over a year) and having issues, we quickly realized this was not the standard. Integrations are clumsy to utilize, member communication is limited and only works for short messages, and customer support is lagging. Billing is also erratic and unpredictable with members being re-charged for past purchases without explanation.

Pros

The initial “proposed” ease of use was the selling point for us.

Cons

Unpredictability and inconsistent customer support.

Love what PushPress is doing!

Pros

The ease of use and it's many integrations make this software simple to use.

Cons

They're still building certain products, so certain features haven’t had all the 'bugs' worked out yet. But don't let that fool you, these guys are quick to make updates and changes that make their product worth it!

Push Press - Best Gym Software & Gym Owner Support!

We spent a significant amount of time and due dilligence in efforts to select the best gym software to launch our business. We choose Push Press and pleased with the decision more and more as we use their current key features and see the work the team puts in to serve Gym owners and their clients by constant improvements to the software platform.

Pros

Ease of Use & Implementation - quick and easy timeline for implementation. Great training and tutorial videos, plus great customer support. Dashboard - quick view of the most important information as a gym owner and coaches on a daily basis. Class schedule, At-Risk Member, Leads Report, and check-ins / class reservations. Lead Process & Follow-Up - Allows for quick follow-ups, assigning leads, and tracking their progress to membership. Ability to leave notes and change status help with managing the process between team members. Reporting - Financials, At-Risk Members, Membership Allocations, and more provide source of valuable information when assessing health of business and making business decisions. Integrations - a wide variety of key integrations for websites, workout trackers, social media, communication/email platforms and google analytics. Customer Service - great training videos and resources, plus content to help gym owners grow themselves, their clients, and their business.

Cons

Sign-up Form Customizations - would love to see customizable forms for fitness challenges and other event sign ups that link into lead management process. Capability is avaiable but would love to see additional development.