So Happy We Made the Switch

I could not be happier with this software, and I recommend it to literally everyone. The team behind it includes gym owners, developers, and designers who all work together on it. So it's super easy to use, and does all the things I need it to do. The product owners actively work on improving the software and are very receptive to and involved in the community of people using it. The customer service is exceptional. It was very easy to make the transition from our old software (MindBody). I stayed with MindBody *way* too long. My only regret is not making the switch sooner.

Pros

It does everything I need it to do, is super clear and easy to use, and the pricing is unbeatable for the value delivered.

Cons

There's no time clock feature and payroll is in beta. We have a small staff and use a spreadsheet to track time, so it's not a big deal. It is 100% worth it to use PushPress and keep track of time with other methods.

Push Press - Best Gym Software & Gym Owner Support!

We spent a significant amount of time and due dilligence in efforts to select the best gym software to launch our business. We choose Push Press and pleased with the decision more and more as we use their current key features and see the work the team puts in to serve Gym owners and their clients by constant improvements to the software platform.

Pros

Ease of Use & Implementation - quick and easy timeline for implementation. Great training and tutorial videos, plus great customer support. Dashboard - quick view of the most important information as a gym owner and coaches on a daily basis. Class schedule, At-Risk Member, Leads Report, and check-ins / class reservations. Lead Process & Follow-Up - Allows for quick follow-ups, assigning leads, and tracking their progress to membership. Ability to leave notes and change status help with managing the process between team members. Reporting - Financials, At-Risk Members, Membership Allocations, and more provide source of valuable information when assessing health of business and making business decisions. Integrations - a wide variety of key integrations for websites, workout trackers, social media, communication/email platforms and google analytics. Customer Service - great training videos and resources, plus content to help gym owners grow themselves, their clients, and their business.

Cons

Sign-up Form Customizations - would love to see customizable forms for fitness challenges and other event sign ups that link into lead management process. Capability is avaiable but would love to see additional development.

Poor, slow customer service. Inconsistent platform.

Negative. Initially, we were sold on the ease of use. However, after using the software day to day (for over a year) and having issues, we quickly realized this was not the standard. Integrations are clumsy to utilize, member communication is limited and only works for short messages, and customer support is lagging. Billing is also erratic and unpredictable with members being re-charged for past purchases without explanation.

Pros

The initial “proposed” ease of use was the selling point for us.

Cons

Unpredictability and inconsistent customer support.

We're in this together

Like any relationship, there are going to be ups and downs, at the end of the day I'm glad to feel that PushPress is "in the fight" with us which is not something every member management software can say

Pros

Customer Support is phenomenal and they're constantly improving the product and adjusting to current trends / issues

Cons

The thing I like least about PushPress is that I didn't switch to them sooner

Can you add a 6 start option?!

Excellent ... Customer service is the best I have ever experienced!

Pros

It's so easy to use and any info I need is very easy to access.

Cons

Wish I could select the day I wanted to see for the "my day" section on the dashboard