The experience has been great and the customer service is awesome. They are quick to respond to even the most basic question. They also constantly release app and feature updates, improving the product regularly.

As a gym owner Triib has made management much easier. Programming is easy to post to both coaches and our website through the software and has allowed class check-ins seamless. We switched from a software solution that lacked many of these features and this has allowed us to scale as we grow.

The ability to add a percentage discount to every member. This came into play during COVID shutdowns. Also, the ability to indefinitely place a member on hold, currently you have to place and end date.

Overall it has been good, just wish the product grew with the industry.

Class registration, subscription billing, and customer support.

Steps to book an appointments, inability to book an appointment on the app or see personal schedule inside of Triib on my app as an admin. other very small things that would just make our life as owners easier - easier to read reports, google sync

Immeadiate processing features are clunky and unreliable. I have wasted so much time, and have been distracted before, during, and after class, trying to process a litiny of user requests, from drop ins, payments, check ins, logging results. I had to start using and paying for an additional programming platform that allows me to push programs, display programs, and record individual workout results because TRIIBS features in this area just aren't intuitive and members just starting to pay extra for their own platforms. Wrong answer!! I cringe everytime that I have to help a drop in or a potential new member navigate through the front desk kiosk because it almost never works as intended and make us look disorganized and unprofessional. I can't even begin to count how many times a new member has had to fill out their profile, waiver, and payment information 2-3 times before the system works. Most of the time we have to short cut to the waiver, and use another method of taking payment just to get them going, and to cut down on everyone else trying to check in before class starts. I am so fed up with making suggestions, and hearing that features are being worked on.......

decent back end administrative functions. I like the idea of the event / challenge features, but operationally, they are too difficult to navigate and as a result, the members just end up blowing it off.

user interface is terrible. almost any feature that requires basic user (member, or potential member) operation is unreliable. It isn't easy to use at all. Even the Front End Admin features are a pain in the rear. TRIIB tries to do too much, and as a result is shoddy at almost all of it. TRIIB as a decent foothold at being the best gym administration platforms out there, however, their programming and event features, muddy the waters. There are several great programming and workout logging platforms out there. That is all they focus on. TRIIB would be better to just allow for integration with these successful systems, rather than try to do what they do........Beyond the White Board and SugarWod.

Customer service is prompt Product has not improved much over the years for my uses Once you are on, it is really difficult to switch because of all the set up

Ease of billing the memberships, building new products or services is easy. Downloading the reports have been helpful in analyzing the business.

The store works, but is a lot of clicks to get around. I would like to be able to stay on the store, keep the last product up, and the ability to bill multiple members for the same product at one time.

I have used the Triib platform to manage every aspect of our gym since we opened in 2014 and it's been phenomenal!

The Xplor Triib user interface is smooth and easy to use.

The app can be slow at times but a quick relaunch usually remedies it!