Vagaro Software

This is great for any salon owner. It allows your clients to get a good picture and summary of what your salon is about and allows them to make appointments. Really easy to use and the interface is amazing. I am happy with my decision to use it and will continue to use it.

Pros

Ease of use and the interface is amazing.

Cons

I wish there was more functions
I wish there was the option to customize the layout more

Good soft ware to book appointments and convenient for clients to book

Pros

It is very easy to use and has all the features required to promote your business.

Cons

Should be a little esier to track customers not visited in few days

Pros

I love that everything I need to run the salon is in one easy app. Not only is it easy to schedule appointments and track inventory, but it can also process credit cards and do payroll! Being able to check schedules remotely from your phone is so convenient. Never forget an appointment again! Plus, Customer service is always available via live chat.

Cons

I wish there were more “shortcuts” - maybe I just haven’t learned them yet. There also seems to be a delay when entering in inventory. We have a new computer so I’m not sure why this happens. It’s only when using the Vagaro program that we have that problem.

Great

Pros

Very easy to navigate and book Appts. Also like the website feature.

Cons

It’s crashed a couple times in the 3 years I’ve been using it.

Customer service can be spotty. Their support site is reasonable for the basic cases but is severely lacking in the actual nitty gritty of running the operations-- for example issuing refunds and voiding transacions is non-intuitive. Support team ignored my request for a demo. Support team dropped entirely off of my live chat and after ignoring half of my questions, and when they were responsive didn't actually address my full question. Their 30 day trial is a bait and switch since you can't actually test or try the billing flow from the customer's prospective without paying for the first month. I wouldn't go as far as to say that they are scammy but it certainly does not leave a good impression.

Their software is feels designed for salons with a minimal attempt to hamstring it into a fitness scenarios. It can work ok for a sole proprietor in this sense but for anyone who is running a gym with more than one instructor you're stuck between a reasonably good looking piece of software lacking in many features for a reasonable(ish) price and other dated alternatives which checks for more boxes but comes with it's own baggage.

It pains me to says that I'm with this company despite all of their shortcomings. Interactions with support can be pleasant punctuated by frustration. Fairly basic things which are missing is, again frustrating. Choosing Vagaro over the competition is like choosing Comcast because the only other option is get dial up.

Pros

Vagaro is bette price than competitors and has a pretty up to date UI. It makes online reservation reasonably which is a must when trying to attract millennials. It tries to bring everything in house which could create opportunities for tighter integration. There is some hope that the software will improve as there is a lot of low hanging fruit and their CEO/Head of product has a clear strategy on how to take on the market. Support can be pleasant and responsive if you encounter the right staff. They have a lot of advanced features (though they are missing a lot of polish an finesse-- see below)

Cons

Some of the ui is non intuitive but with creative searching of the support site you can find the answer. It's better if you can get someone to handhold you through the process--- and that's a big if. Software is missing some pretty basic features:
1/ Unable to link directly to a service provider, class, workshop, package, etc. It makes it very difficult to promote these things via ads or social media
2/ E-mails lack calendar reminder attachment for people to add to their calendar
3/ Lack of a list for classes/workshops. Older populations have difficulty finding or seeing the search bar for the classes.
4/ Lacking HIPAA support despite having SOAP note support
5/ Inability to customize new client email, appointment reminders etc.
6/ Inability to run new client discounts.
7/ Inability to actually see how the customers will actually interact with the platform as documentation / demo is woefully inadequate.
8/ Workshops feature is pretty haphazardly put together. It's just a class that runs over a series of dates. No options for early bird pricing. No options for custom dates. You're better off handling workshops through eventbrite or eventbee.
9/ Inability to provide detailed feed back such as this. I'm a customer who's paying _despite_ their shortcomings. I may have even conducted more user testing on Vagaro than the employees. They seem content in having their dirty laundry aired in a public medium.

Loving it! Was using millennium for 13 years and Vagaro transferred all the data we wanted and set up was much easier than anticipated!

Pros

Easy to train, easy to use. Literally getting rid of our front desk after 17 years. There’s no need for it. I have already reduced my front desk hours by 25 hours a week due to online bookings. My practitioners are now checking out their own clients and Prebooking before clients leave the room.

Cons

Missing a couple functions in the payments function. Not a big deal though.

Pros

Easy to use. As will pricing I would like to see, one pricing for all the features. Your sales representatives were 100% honest with me with no tricks.

Cons

customer service, why? Yes you do have videos to help. But sometime things are too difficult and I need help.
Yes I did call in and get help. So I give you 8 out of 10 stars, come on That's a good review. I will not give no one 10 stars. Any less stars then 8, some one is a dumb a--, or whiner baby.

Pros

This software has everything my office needs all in ONE program! I recently discontinued my separate waiver software, booking, inventory tracking and text reminders and switched to Vagaro because it has everything I need to run my business. It even makes payroll a breeze!

Cons

I have not found anything to be a problem so far.

Pros

Love the customer service! In a matter of minutes all my questions are answered! Very helpful customer service.

Cons

I know its new in spa, but I wish they had more medical spa material. However we still love the app.

Pros

I liked the fact that i could schedule an appointment on my own.

Cons

I did not like how i had to set up an account before scheduling an appointment. It was time consuming and a little frustrating.

Ease of running my business from booking appts to check out

Pros

Very user friendly and easy to set up. Vagaro now offers digital forms which saves me time and space

Cons

That you can't search customized services on the vagaro website

Pros

I like how easy it is to use and learn.

Cons

Customer support was lacking. Had to call a lot.

Pros

I love everything about it. EVERYTHING. They are constantly making changes to make it better. They come up with things I would have ever thought of using. I love it.

Cons

No con's. I have not come across anything that I don't like. There online chat is wonderful if I ever have any questions.

Pros

As a sole operator in the salon having a booking system makes my life stress free. It auto sends reminders to clients. I am able to utilize my time much better by having an all in one booking system.

Cons

Only negative I have is getting clients to utilize the software rather than calling or texting me!

Not good! Starting my own business and my time is limited. They have cost me a great deal of time with something that should have been simple! Beware!!

Pros

The program is decent. I really didn't use the program so I can't comment on the software.

Cons

If you don't use the Vagaro system they make it difficult to cancel! I canceled my membership in May and the continued to charge my credit card! There was no cancel option on my account like they advertise, so I had to call them. Told them I had canceled in May and asked why I was still being charged. They told me that I clicked on the account and it reactivated it and they were not sure if I could get my money back! I clicked on the account to make sure it was canceled, it was still active and I was concerned. I had no idea that would reactivate Vagaro to charge my account again!

Pros

I use Vagaro to schedule my haircut - or rather, my hair stylist uses Vagaro for her scheduling, and I use it to make appointments with her. It's easy to use, I can choose from a list of options, and I've never had a problem scheduling anything.

Cons

Honestly, I've never had a problem using Vagaro.

Great when I was using it, just expensive

Pros

Vagaro was great to use when I was working for a salon

Cons

As an independent hair stylist it isn’t really cost effective

Pros

easy to use, all the features you need built into one. I like that you can use on multiple devices, computer, android, iphone.

Cons

the only con I see so far is that the credit card processing currently does not use the chip feature that others have.

Pros

I love that it always has real-time information & scheduling is done at my convenience. It is definitely improved access to appointment scheduling

Cons

I don't like the interface. It is definitely not the most seamless. Given the advancements in app design, I would like to see an interface that is less bulky.

Pros

keeping me organized, and marketing, thanking my customers and allowing them to book themselves. over all it is very user friendly

Cons

it is hard to set up coupons and discounting services, I wish it would give more reminders when clients book on line