Client profiles
Supported Operating System(s):
Web browser (OS agnostic), Windows 10About Virtuagym
Virtuagym is a cloud-based membership management and coaching platform. The product enables users to plan workouts and track the nutrition needs of their customers. Virtuagym primarily caters to health and fitness clubs, personal trainers, physical therapists and class instructors.
Virtuagym enables fitness clubs to perform functions such as billing and invoicing, scheduling trainings, tracking staff attendance, monitoring member check-ins and collecting online payments.
Virtuagym helps fitness trainers and instructors create workout plans for customers, share plans with customers on their preferred devices, set fitness goals and track their progress on the results achieved.
The system also enables customers to sell their products online throu...
99 Reviews of Virtuagym
Average User Ratings
Overall
3.55 / 5 stars
Ease-of-use
3.5
Value for money
3.5
Customer support
3.5
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
August 2018
Oliver from The Wellness Business Travel PA
Verified Reviewer
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
BUSINESS PLANNING AND CUSTOMER SUPPORT
My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated.
Pros
The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market. The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription. Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration.
Cons
In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull.
Response from Virtuagym
Replied August 2018
Hi Oliver, Thank you so much for your amazing review and the time you took to write it! We are so happy that you and your customers are happy with our product. Of course, we are aware that we can always improve and therefore customers like you who spend time to give us valuable feedback are truly important to us. Hopefully we'll be able to find a more elegant solution to the membership deletion in the future! If you have any more feedback for us, please do not hesitate to reach out to us via chat or email! - Anna, Virtuagym Client Success Department
March 2020
Alexander from The Crew Bootcamps
Company Size: 2-10 employees
Industry: Sports
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
What you see is what you get
Fantastic customer care experience, guided setup done with patience from one of their stuff, always available via phone for quick questions, the product is sleak and customisable to a great extent even without purchasing extra packets
Pros
Full Features and the pricing scales depending on your business size. That means that you get full service no matter how small your business is. Once you grow, you start paying more. It's a fair model
Cons
Still no Onefit integration but it's really a minor thing. I cannot find anything else to fault them for
Reasons for Choosing Virtuagym
Fitmanager and Everfit (same company) charge you for each location you open. This might be good for a gym but it cannot apply to a bootcamp outdoors. You just have small groups of people here and there. They were not flexible enough to allow for this and the costs would have been too high.
Response from Virtuagym
Replied April 2020
Dear, Alexander Thank you very much for sharing your experience! We are thrilled to hear you've encountered so many benefits in your product and the tools we have built for our clients to not only meet but exceed their expectations. Your feedback is very valuable to us and we will continue to do our best when providing our clients with topnotch services as you all deserve! We look forward to excelling in every aspect of our services and making all the necessary efforts to be part of your business growth. Once again, your review is highly appreciated! Sending you all the best, Your Virtuagym Family.
March 2020
Kayla from KDAVIS Fitness
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
1.0
Functionality
5.0
March 2020
Great App, horrible customer service
I rate is a 5/5 for the App and a 1/5 for customer service.
Pros
I wish I could rate this App 5 stars for everything as it has been an asset to my business. I use it every single day to run my online business, the app itself is very user-friendly for my clients and easy to use on the back end. It has many great features that make creating and following workouts very easy.
Cons
If you are looking or in need of good customer service, this app isn't for you. They have failed me many times in the customer service department. Slow to respond, sometimes days when I need assistance urgently. My app was down for a month and a half earlier this year, what should have been my best month of the year ended up being my worst of all time. They have a great product, just need to put a lot of work into their customer service.
Response from Virtuagym
Replied April 2020
"Dear, Kayla Thank you very much for your review! We are glad to hear that our app has become such an asset for the development of your business and that your clients find our many available features easy to use. The situation you had mentioned about your app being down, did you mean that your entire app was actually down, or were you referring to the issue we had experienced with custom workouts not playing? As the only record of the issue that we have is with the workouts and that was due to YouTube changing their license agreement and unfortunately, that affected any business that relies on YouTube to share their videos. We would love to hear more about your experience so we can continue to improve the service we provide to all of our clients. Please email us at support@virtuagym.com and use the code JA18615 in the subject line. Your feedback is very valuable and welcomed! Sincerely, Your Virtuagym Family."
March 2020
Jodie from Full Armor Wellness
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2020
Great Options and Features
Pros
We wanted to set ourselves apart from all other Fitness Facilities in the area. Virtuagym gave us that ability. We were able to create and customize an App specific to our needs and have the ability to make changes as needed as we grow. I love that everything is in one place and we easily view sales and memberships.
Cons
Some of the functions are not as user friendly as others. There seems to be added steps that could be better set up especially in Point of Sale. It was a learning curve to switch to a new system for us, but it seems to be working smoothly now.
Response from Virtuagym
Replied April 2020
"Dear, Jodie Thank you for your review, We are glad to hear that Virtuagym has become such a great asset to your business. We love the fact that you find our custom app a useful tool for your needs! Your feedback is very valuable and we would like to hear more about those steps you consider unnecessary. Please email us at support@virtuagym.com using the code JA31136 in the subject line so we can set up a time to chat about your ideas and feedback. (remember, they are doing us a favor by spending their time on us to give us feedback, make it sound valuable to us as well) Looking forward to hearing from you! With warmest regards, Your Virtuagym Family"
March 2020
Alex from AG Training
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
March 2020
Good product for my Online PT business
Overall I'm satisfied to be able to have a tool that takes lots out of my plate in admin processes.
Pros
Easy to create workouts and deliver them to my clients. Keeping track and accountability are major for keeping motivation. The business admin has been very helpful to keep finances easier
Cons
The customer service communication at the beginning with me was not good, take to long for getting and answer. I see they have been working on it, but still, lots more to do to improve post-sales client service
Response from Virtuagym
Replied April 2020
Dear, Alex! Thank you very much for sharing your experience with us. We are excited to read that you have found our workout components and administrative module useful when guiding your clients throughout their fitness journey! As a team, we want to sincerely apologize for the inconveniences you had experienced during your initial communication with our customer care division. We will continue working towards becoming more effective when addressing our clients' requests in order to deliver outstanding service! Once again thank you for your suggestions! With warm regards, Your Virtuagym family.
