Ll admit, what little I have messed around with the program beyond using it in a GPS Unit, I wish it was a little more intuitive.

It is very difficult to integrate with outside files, such as CSVs, and they often need a lot of meticulous cleaning up to get the software to read the data.

We are using ArcGIS to expand our program and be innovative in our solutions. The capabilities are nearly endless and we are excited to see where this takes us.

My experience with ArcGIS has been really great. It helps me and makes me work faster with Survey data and geographic data to understand my civil engineering projects in the initial stages.

Setups completed by other employees can be difficult to troubleshoot because of these assumptions in the documentation.

The features and functionality of this software is amazing, there are so many things that you can input to get the best results possible.

The ease with which a beginner can navigate the software. A lot of useful features with appropriate detail.

Sometimes it can be confusing to know where the tools are and how to access them.

When there are errors, the program does not explain well what caused the problem.

I know too many people who have no idea where to start with Arc it are apprehensive to use it because of its technicality.

It's a very powerful tool with so many features in it one can even imagine. It has it's applications in almost any field and worth every penny invested for.

The vast variety of tools and features to use are pretty useful. Also, the ability to manually control and manage the services is very important to my work.

The other reason that almost all the academic bodies are recommending this software is the extreme reliability and good customer support.

Had problems with log in sometimes. What else can i mention is it hangs sometimes on loading screen but very rarely.

ArcGIS online also provides a large database of mapable data in case you need it. Lots of analysis tools and the online community is great.

It's very much difficult to install to our pc. If it's wrongly installed we have again updated the os and reinstall the software.

Some of the functions are difficult to remember and I often had to refer to tutorials to figure out what to do, tools were not too self-explanatory.

Also, downloading and licensing this software is the biggest pain.

It is very awesome to link the accounting information with spatyal information because you can know where you are spending your money and which spaces of the city are you improving.

I have been using ArcGIS by ESRI for some years now with academic licensing and I am always impressed with the new and innovative features.

Catchment delineation can easily done by this software which helps in hydrological modeling. Also this software having very user friendly interface too.

Easy to use, and great for sharing information on projects in a visual format.

First plus is that it has many layers. And maps can be navigated very easily, good at integration with other type of maps.

A great and powerful program that may be hurt but it's computing and technical expertise requirements to operate effectively.

RAPID AND SIMPLE MAPS TO MAKE FOR ANY CARTOGRAPHIC EMERGENCY REQUIRED IN THE OFFICE.

The software is great for working with maps and geographic information. As a civil engineer student, it was really helpful for Hydrology class.

Sometimes the software get struck in the middle and we need to restart it to run. Sometimes I lost my models without saving it.

It’s fun if you’re into visualization of spatial data, and I totally am.

The database for ArcGIS is one of the topmost useful and the biggest data that can be useful for engineering and non-engineering purpose.

The satellite images are very useful and the quality is the best.

Return on Investment, ROI from ArcGIS, ArcMap, ArcCatalog, ArcToolbox, ArcLogistics and solutions is good.

Cost is the  major problem with small organizations as well as for students.

The range of tools at your fingertips is amazing and the training available to get an inexperienced user up and running is top notch.

It is an excellent tool for making maps or spatial analysis of geographical data with latitudes and longitudes. The visualization or the representation of the analyzed data is excellent.

Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

US Dollar

ArcGIS is a mapping and analytics solution that helps businesses in healthcare, banking, manufacturing and other industries manage field operations, data collection, visualization, workflow configuration and more. Field workers can perform inspections, track assets and capture asset data, such as photos, videos, audio recordings, notes or markups. 


ArcGIS's business analyst application lets managers generate location-specific insights to optimize market planning, site selection and customer segmentation operations. The strategic, tactical, operational and informational dashboards allow supervisors to gain visibility into KPIs, data trends and project status. Additionally, staff members can use the crowdsource reporter tool to submit issues, observations, reviews and comments on specific plans and proposals anonymously.


ArcGIS comes with an application programming interface (API), which enables businesses to integrate the platform with several third-party solutions. It provides multiple iOS and Android mobile applications, allowing employees to handle operations remotely. Pricing is available on request and support is extended via phone, email, community forum, FAQs and documentation.



LongDescription

Real Time Analytics

Engagement Tracking

Forecasting

User Management

Status Tracking

Performance Management

Customizable Reports

Document Storage

Database Support

Access Controls/Permissions

Activity Tracking

Service Request Management

Data Synchronization

Customer Segmentation

Dispatch Management

Templates

Visual Discovery

Charting

Real-Time Monitoring

Interoperability

Route Optimization

Publishing/Sharing

Task Scheduling

Ad hoc Reporting

Paratransit Management

Disposal Management

Spatial Analysis

Order Management

Single Sign On

Reservations Management

Risk Assessment

Strategic Planning

Bus Mileage Optimization

Data Extraction

Behavioral Analytics

Communication Management

Geolocation

Customizable Fields

Collaboration Tools

Data Capture and Transfer

Sales Trend Analysis

Geographic Maps

Scheduling

Data Import/Export

Geofencing

Process/Workflow Automation

Multi-Location

For Healthcare

Driver Logs

Mileage Tracking

Self Service Data Preparation

Heatmaps

Route Management

Statistical Analysis

Mobile Access

Profitability Analysis

Cost Tracking

Fixed Asset Management

Dashboard Creation

Inventory Tracking

Depreciation Management

Real Time Data

Geocoding

Internet Mapping

Performance Metrics

Routing

Historical Reporting

Scorecards

School Bus Routing

Statistical Modeling

Predictive Modeling

Data Connectors

Maintenance Management

Trend/Problem Indicators

Deep Learning

Benchmarking

Role-Based Permissions

Labeling

Ad hoc Query

Real-Time Notifications

Statistics

Map Sharing

Workflow Management

Website Integration

Data Collection

Key Performance Indicators

Visual Analytics

Asset Tracking

Activity Dashboard

Alerts/Notifications

Equipment Maintenance

Reporting & Statistics

Predictive Analytics

Data Visualization

Reminders

Multiple Data Sources

3D Imaging

Geotargeting

Fixed Route Management

Web browser (OS agnostic)

ArcGIS Online pricing (<100 users) is based on purchasing the exact number of users required, with more able to be added at any time. See the ArcGIS website for pricing calculator.

Large organization pricing (100+ users): Contact ArcGIS for a quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ArcGIS

In Person

Live Online

Webinars

Documentation

Videos

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Multi-Channel Management

Request Assignment

Mobile Alerts

IT Asset Management

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

ArcGIS vs Freshservice

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons