We were sad that our account rep was switched though.

I love being able to filter all different kinds of work orders, add comments, and run reports for anything I need.

Sometimes the system lags when jumping from page to page.

It's very easy to use and gives you the ability to make any request you may need.

It is important to be an innovative company that is always taking advantage of the latest trends in technology.

Everything I need to do is accessible and easy to understand. The inclusion of a mobile app makes making reservations and submitting requests all the more convenient.

This year I'm having trouble even getting anyone to respond to my emails about our current issue (no guest arrival notifications for OVER 1 MONTH).

Most questions are resolved by a live person immediately. They are always willing and flexible to listen and look for a work around if the system can't currently do what we are asking for.

Once we had it set up - it has been a huge time saver for our management team. Customer Service has been outstanding as well.

As a company we believe Building Engines is an excellent tool to improve efficiency and transparency when it comes to showing tenants how productive we are.

Here's the problem: Customer service and care is greatly lacking. Every year at some point I stop receiving guest arrival notifications.

Once your request has been assigned there are no updates in-between when you submitted the request and when the contractor shows up.

Sometimes it can be a bit glitchy, but that is probably user error. I really don't have much to say that would be a negative.

We have been using this system throughout our portfolio for almost 8 years now. Their support staff has changed, but is always available and helpful with any questions/concerns we might experience.

It’s a great place for tenants to place work orders and make reservations for amenities, as well as for management to track leases, insurance, billing and correspond with tenants.

The ease of submitting work orders is great, and our building has set it up with a comprehensive category list.

User friendly operations, easy to follow instructions and access to needed information. Friendly professional deployment staff.

Housecall is perfect for the non technical company that needs simplicity and effectiveness.

Housecall Pro helps facilitate the scheduling, dispatching and invoicing of all our customers. Easy to use and it is nice to have a data base, historical record of each customer to easily go back to.

No real problems but the interface is kind of boring. But that is just being nitpicky.

IT's been great the staff is very help the training is great and everyone is helpful and friends.

I like ease of use, price and the great customer service & support. I had looked at & tried other software but this one fit all of my needs.

I love the email automation. I set up follow up emails to customers after a certain amount of time and the return has been awesome.

Great company and all employees are super helpful and nice. They respond quickly even in the evenings and weekends when there is a major issue.

It is easy to use and they have nice features just like other good dispatching softwares.

Users on Facebook complained the software lags and cannot find customers in database for 5 minutes because of the the large number of customers in their system.

So far I love how easy it has been to use and the support is absolutely amazing. Its so nice to know when I am out in the field I can manage everything from my app.

HCP is the best software for a great price to help our continued growth and success.

Ease of use and integration of all aspects of a service driven business. Communication with customers is smooth and flawless.

I HIGHLY RECOMMEND house call pro!!! Revenue is up over 200% and makes it so easy to track conversions. Estimates and invoicing is so easy and seamless.

Interface with Quickbooks is great - when there is any kind of integration problem, I get the notification and it tells me what I need to do to resolve. The support team has been awesome throughout.

Customer Service is outstanding and tech support is the best. This is a very professional group of people that really care about their customers.

My business just keeps on growing and with all the integration with other apps, it helps you get the jobs done and keeps your customer smiling even after you left.

Great experience, user friendly for my technicians out in the field, lots of features for tracking information - so far so good - love the software.

We really like that they automate so many features for you. Their online support is phenomenal, it seems like they really are looking out for your business.

They exemplify the idea that if their clients are successful then their business is successful.

I can go on and on and the best part is it is so easy to learn and use. The customer service is outstanding.

Great platform, great customer service, and easy to use. Perfect for small business.

When the system goes down we are lost until it comes back up. This has only happened a few times in the last few years though.

I appreciate the constant growth and expansion. Always looking to customers for a better experience.

Its easy to use, frequent updates and new features, extremely helpful customer service, Great Facebook community to help each other, its worth every penny.

I love the integration with the other platforms I use for my business. Scheduling and communication with my clients is fantastic.

I truly enjoy using this software and enjoy the ease of transferring from my previous way of servicing clients.

I am the kind of person who thrives on improvement. This company has been quite timely in their approach to ease of use and customer satisfaction.

The experience that I have with House pro is amazing what i love is if I have any question someone is always there to help.

We lost some higher end functions in the software switch. We lost the multiple option quotes (housecall already resolved this now).

Has to be close to the worst interfaces for a company just because of the lack of customer support.

Fantastic software that is produced by a company that is very responsive and engaged with customers.

Their customer service is great, there is always someone willing to help me when I get in a jam and need help quickly. The software is easy to use and learn.

US Dollar

As commercial real estate’s most innovative and powerful building operations platform, Prism by Building Engines transforms building operations for the most successful CRE properties. From work orders to space management, only Prism has the breadth of capabilities needed to elevate every aspect of building operations.

Our secure, enterprise-class platform scales to fit your needs – from a simple module for one building to massive, ever-evolving portfolios. Prism gives you the flexibility to choose the solutions that align with your properties’ greatest priorities.

LongDescription

For Property Managers

Barcoding/RFID

Portfolio Management

Commercial Property Management

Scheduling

Technician Management

Mobile Access

Vendor Management

Maintenance Management

Tenant Tracking

Preventive Maintenance

Service History

Insurance Management

Asset Tracking

Inspection Management

Work Order Management

Billing & Invoicing

Tenant Portal

Website Management

Reporting/Analytics

Commercial Properties

Lease Management

Third Party Integrations

Maintenance Scheduling

Inventory Management

Real Time Data

Equipment Maintenance

Real Time Reporting

Predictive Maintenance

Purchase Order Management

Work Order Creation

Mobile Alerts

Property Management

Access Controls/Permissions

Activity Tracking

Service Request Management

Equipment Management

Real Time Monitoring

Task Scheduling

Reservations Management

Approval Process Control

Procurement Management

Communication Management

Recurring Appointments

Registration Management

Resource Management

Job Management

Pre-Registration

Room Booking

Barcode Recognition

Offline Access

Inventory Optimization

Resource Allocation & Planning

Assessment Management

Multi-Location

Floor Plans & Maps

Self Check-in/Check-out

Badge Management

Configurable Workflow

Bills of Material

For Retail

Cost Tracking

Fixed Asset Management

Property Database

Inventory Tracking

Guest Check-in/Check-out

Compliance Management

Historical Reporting

Labor Cost Reporting

Accident Investigation

Role-Based Permissions

Real Time Notifications

Space Reservation

Workflow Management

Real Time Updates

Alerts/Notifications

Reporting & Statistics

Reminders

Visitor Tracking

Authentication

Automated Scheduling

Visitor Management

Job Scheduling

Multi-Facility

Accounting Integration

Incident Reporting

Multi-Language

For Mechanical Equipment

Asset Lifecycle Management

Facility Scheduling

Equipment Tracking

Incident Management

Job Tracking

Location Tracking

For Offices

Calibration Management

For Commercial Real Estate

Facility Asset Management

Guest Tracking

Web browser (OS agnostic)

Windows 8

Visit http://www.buildingengines.com/pricing to request Pricing Info

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Prism

In Person

Live Online

Webinars

Documentation

Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as carpet cleaning, window cleaning, plumbing, electrical, HVAC, and more.

Housecall Pro allows service businesses to forego paperwork in favor of digital automation. HouseCall Pro offers features such as Quickbooks Desktop & Online integration, job scheduling with GPS tracking, dispatching, payment processing, estimates, automated receipts and invoices, real time customer notifications, text message capabilities, automated postcards and email marketing automation.

Clients can book services via HouseCall's online booking functionality, communicate through a centralized messaging system and make online payments.

The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available.

This solution is available across the U.S. and Canada.


International Moves

Labor Rates

Employee Management

Electronic Payments

Invoice History

Status Tracking

Payment Processing

Subcontractor Management

Real-time Scheduling

For Locksmiths

Time Tracking

SMS Messaging

Dispatch Management

Progress Tracking

Job Costing

Real-Time Monitoring

Bank Reconciliation

Mobile Payments

Contract/License Management

Electronic Signature

Project Billing

Client Database

Group Scheduling

Credit Card Processing

Invoice Management

Project Management

Customizable Invoices

Customer Accounts

Customer Database

Calendar Management

Collaboration Tools

Assignment Management

Geographic Maps

BASIC PLAN: $49/month billed annually - 1 User
Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support

ESSENTIALS PLAN: $129/month billed annually - 1-5 Users
Features: All features from BASIC PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Desktop & Online Integration + Live Chat Customer Support

MAX PLAN: $279/month billed annually - 1-8 Users
Features: All features from ESSENTIALS PLAN + Customizable Reports + Employee GPS Map Tracking

MAX+ PLAN: Contact for pricing - 15+ Users
Features: All features from MAX PLAN + Advanced Reporting + Strategic Account Manager

Prism vs Housecall Pro

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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