All eMaint CMMS Reviews
1-25 of 293 Reviews
Sort by
Nisarg
Recreational Facilities and Services, 2 - 10 employees
Used unspecified
OVERALL RATING:
4
Reviewed November 2023
Empowering maintenance excellence
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
eMaint at HDK
eMaint has proven to be an invaluable tool for maintenance management and for providing reliability to equipment.
PROSEase of use and functionality to provide management to maintenance.
CONSCustomization process and data entry can be time and labor intensive.
Walter
Facilities Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Wally's review
Nothing but positives. i do alot of the changes myself but whenever i need help i know it's just a call or email away.
PROSthe ability to customize it as often as we need and the ability to do the majority of it our selves.
CONSThe inability to change some of the user settings myself.
Reason for choosing eMaint CMMS
More features. more customizable, and ease of use
Reasons for switching to eMaint CMMS
we were looking for more features and more customization.
Adam
Medical Devices, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2022
our experience with EMaint
Search options are great. But for a fast-paced and international service company, they were not able to deliver everything they promised.
PROSIt does have major sorting features, which were not available with our previous software. We are a service/repair company needing to consolidate to a single software to handle work order mgmt, asset mgmt, inventory mgmt, purchasing mgmt, etc. Being able to quickly sort and locate an item is a major plus.
CONSWe were hurried through the implementation process, and other than the initial call and giving you a few days, there was little or scattered help and customizing the software. After purchasing the software and implementation, they essentially tell you to watch some videos and have fun setting it up yourself. We have had the software for over a year and are still not able to fully utilize it for our company. We still having to use our previous software while crippling along trying to get some use out of this software and the mobile app, while still trying to get main features set up and fine-tuning others. Not that we haven't had any assistance at all. But it's back-and-forth emails that sometimes get answered and sometimes do not, and a lot of them not understanding your requests, and sometimes situations never getting handled at all. If you are looking for a company that will work to make sure your software is functioning to your liking, this is sadly not it.
Reason for choosing eMaint CMMS
big promises
Reasons for switching to eMaint CMMS
Looking for software that was able to consolidate as much of of the other software, spreadsheets, etc. we were using to a single platform, that was also loaded with better search options and more user-friendly experience.
Vendor Response
Hi Adam, Thanks for reaching out and for your feedback - we're so sorry to hear your eMaint experience has not met expectations! Our goal is to always provide the best customer service in the industry and ensure your team's use of the system is nothing less than successful. Your customer success manager will be reaching out to align the next best steps through the use of our different resources available. Thank you again for your honest feedback and we look forward to helping you move forward in the best manner possible. Your eMaint team
Replied March 2022
Kathryn
Logistics and Supply Chain, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Making the Change
There was a bit of a learning curve, but support has been GREAT! They are always quick to answer my questions or make any changes I have needed.
PROSThe ability to see an overall picture of work that needs to be done and timelines on each job.
CONSThe mobile user interface is not the easiest to use. I feel like the menus should be easier to navigate and you should be able to use the menu no mater what page you are on (instead of having to go back or go to the home screen again).
Reasons for switching to eMaint CMMS
More automated and paperless way of tracking our work orders.
RICK
Machinery, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2024
Emaint good and bad
Overall experience is good with Emaint. Support is on que and the system is very simple to use to get the basics down,
PROSI like the ability to give the Emaint team an operation I would like to use daily and them do everything in their power to make it happen. Good support staff!
CONSIt cannot do everything that I want it to. There are limitations however basic the request.
David
Aviation & Aerospace, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed February 2024
Two Years of eMaint x4 Experience, Now Transitioning to x5
eMaint x4 and x5 are best at handling work orders. Both are excellent at this. We were unable to implement condition monitoring on x4: it remains to be seen whether x5 will be better. The marketing folks, of course, indicate that x5 will work well.
CONSThe x4 support staff were not particulary helpful in explaining how to incorporate hand held and fixed vibration measuring tools into a condition monitoring workflow. We haven't gotten that far, yet, with the x5 rollout.
Barton
Verified reviewer
Facilities Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed July 2017
Having a great database with a poor human interface is like having an ultra-fit body with a bad heart.
eMaint tracks the data needed to make good decisions. The user interface is highly customizable. I have used many CMMS systems this is definitely not the worst.
CONSThe graphical user interface misses many of the features taken for granted by users such as putting your cursor into the search box you just opened. There is not logic to the flow of the forms presented. Tab order does not skip irreverent widgets. You have to perform many useless / wasted steps to process your work orders. The software relies on end users to perform much of the tedious tasks that you wish the computer could do for you. Two thirds of our data entry time is due to wasted steps. This software exports three file formats and imports three file formats. The import can not read any of the formats exported. On import most of the field names exported can not be recognized by this software.
Kathi
Mental Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Work order maintenance
Easy to use and the support and training you receive is wonderful. We will be exploring other functions in the Emaint system in the near future
CONSI have not found anything that I do not like about the system.
Christopher
Utilities, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2024
eMaint is Fairly Easy To Use
Ease of use for scheduling routine preventive maintenance, easy to complete maintenance work orders
CONSpictures can't be customized for each maintenance item, only for the overall asset
Brendan
Wholesale, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Excellent and Flexible CMMS system.
Reporting, work order management, asset management. Customer service is second to none.
CONSReport set-up is not always intuitive and can be somewhat complex. I wish their dashboarding was a little more robust.
Reasons for switching to eMaint CMMS
Cloud-based. Comprehensive. Enabled us to grow with the product. Good value for the price.
Boyd
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
eMaint Rated one of the Top CMMS for a Reason
We moved to eMaint when our last CMMS corrupted data and the vendor wouldn't help get it fixed without thousands of dollars of support time. We transitioned to eMaint within just a couple of weeks from first contact to implementation.
PROSEasy to use and configure. Implementation team is awesome in getting us up and running. Support team is always there, always polite, and always takes care of our questions. Even if I do something to mess something up, they patiently help me correct it. Within just a few weeks new employees become proficient.
CONSThere are some things we would like to see - like the ability to mass delete records, open work orders on multiple assets at once.
Reason for choosing eMaint CMMS
Subscription based contract. I pay by the seat which is much cheaper than a software purchase and then an annual support agreement. Ease of use. During the demo my staff easily picked up navigating and using the software.
Reasons for switching to eMaint CMMS
expensive, sluggish support, everything we asked them to do was another purchase order and bill.
Robert
Food & Beverages, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2020
First time eMAINT user, nice admin capabilities.
Customer service is fantastic. Software is fairly easy to navigate, add parts, assets, and work orders. Working with the support staff has also allowed me to hide fields in the background that are required for some of my reports.
PROSEase of entering data; parts, assets, work orders etc. The reporting structure is very versatile with full customisation reporting available.
CONSThe mobile view is where I'd like to see improvements. This software was implemented at our plant for the use of production and maintenance personal. The lack of customization for what each technician can see is disappointing. It would be nice to be able to alter the columns in mobile view for the mechanics. The other function I wished eMAINT had would be a way to record multiple readings for performing calibrations that would show percent of error with an automatic pass/fail.
Reason for choosing eMaint CMMS
Functionality, ease of use for the front line workers and mechanics. Has capabilities to tie in with equipment which we plan on using in the future.
Reasons for switching to eMaint CMMS
MP2 was an extremely old system that reminded me of DOS. Simple software but did not have the functionality needed for equipment life cycle tracking.
Rick
Mechanical or Industrial Engineering, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2023
The best CMMS system I’ve used
eMaint was the best choice for our facility My experience has been outstanding
PROSEasy to use. Having the ability to design my own work order to track the data that works best for our business
CONSCharrs in x4 are not very robust looking at move to x5 to solve this problem. There is nothing I dislike about eMaint
Reason for choosing eMaint CMMS
I purchased eMaint 14 years and it was the cost and ability to design my own forms
Jonathan
Renewables & Environment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2019
Functional and Useful, But Needs Many Improvements
It's been good in that it's been functional. I wish that eMaint offered personnel that can help the implementation process to gather data from plant equipment manuals on manufacturer recommended maintenance schedules.
PROSI appreciate the new user interface and it's useful functions
CONSI least like how inexperienced the customer support team is on certain tasks. For example for a long time certain support staff told me that you couldn't have a field that populates the Asset Description into the PM form. Later a support staff made it happen. Just wish it wouldn't have waited so long.
Reasons for switching to eMaint CMMS
This seems to be more customizable than Benchmate.
Ken
Aviation & Aerospace, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Emaint CMMS review
The commitment to a thorough and conscientious data input is key. The more effort put into that, the more you'll get out of it later. We are a fast growing company, so this process is ongoing. Because of our growth, we are moving equipment and re-setting up cells and department. To have all the information on each asset readily available makes those moves so much easier to plan for . It is also essential for planning annual budgets. to see what it cost to operate individual assets in the past makes it easy to plan on when we might want to replace them. The flexibility of eMaint has been a great tool for us.
PROSAs an administrator I appreciate the flexibility with customizing the program to my needs and the ability to continue making changes and tweeks as our needs change. We have been using eMaint for 10 plus years know and the ability and depth that we can review our assets is just wonderful. You can even see our learning curve as to what data is important and relevant has changed over time. Garbage in Garbage is still relevant, so you should spend a lot of time understanding what you want to get out of any CMMS program so you know what you want to capture. Thoroughly entering all data about each asset pay reward later also. Voltages, amperage, location, Motor nameplates as well as spare parts is all a big part of set up and take a fair amount of time, but pay dividends down the road.
CONSIt is disappointing that eMaint cannot be integrated with our Infor XA program. Company purchases go through one program and do not update eMaint the way it could unless everything is re-entered a second time. Who has time or resources for that? Consequently our spare parts program does not run as smoothly as we would like.
Reason for choosing eMaint CMMS
Customizing and flexibility for our future needs.
Reasons for switching to eMaint CMMS
The old CMMS program was just to rigid for our needs. We also did not know what we were doing when we got ir and way to many people adding data in to many different ways that it was not giving reliable info. Starting over was the only answer and we might as well get something that fits our needs for the future.
Boyd
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2011
Cardinal CG, Buford Georgia is one of 28 Cardinal Glass facilities manufacturing residential glass products. Upon my joining the Buford plant, the company had not made a profit in five years. The company lacked organization and was not producing product in an efficient manner. Our facility is unique to the other Cardinal plants, because we have two separate manufacturing processes running as separate cost centers. Because of the structure of the company, each cost center has separate support staff (i.e. maintenance, engineering and management). In October 2008, I joined the Cardinal CG Buford location. As Tempering Maintenance Manager, I was challenged with turning the Tempering production side of the operation around. There was no CMMS system in place and no one was tracking the machine downtime. Safety was out of control; there were three accidents in my department in the first two weeks of my accepting the position. Vibration analysis reports were not being reviewed and costly failures were frequent. The department had a shift log book, but the data was not in a format that could easily be put into a database. The Coating Maintenance department was using MP2 for their data collection. In an effort to get a CMMS up and running quickly, I acquired an additional license and began to enter data. After a week or two, I attempted retrieve some of the data in MP2, but the reporting feature had not been installed. I then contacted the CMMS vendor (Mp2) to inquire about reporting my data in the format needed. After several conversations relating to the reporting within the CMMS, I was told that they could not provide the report that my boss had requested. I offered to purchase the reporting module, but no one attempted to follow up with my request. This is how the search for a new system began. Because my background and interest was in CMMS programs, I began my search on the Internet. I had followed various CMMS over the years, and realized that an investment in a CMMS program could be very costly. As I searched, indicators were leading me toward a cloud-based system. The criteria for the CMMS was (1) support had to be readily available on all shifts and (2)the cost of implementation had to be low. One of my concerns was transferring the data from MP2 to the new database. Time to implement was critical also. I had to drive the downtime down. My selection came down to E-Maint X3 . The product demo offered online provided all of the initial answers to the questions that would come forth during a selection process for a CMMS. Because it is a subscription-based system, the cost to implement is very low. The implementation of EMaint was simple and very fast. I had total control of the implementation process. The transfer of the data files went without a hitch. I cannot begin to express how well the transition went. One of the greatest strengths of E-Maint is the administrator can change any of the field names or report formats. Unlike other programs where there is a fee each time you make a change to the program, E-Maint allows you to format your database to suit your industry. E-Maint is not just another canned product that you take as-is. Of course when you mention a web based program, management initially will push back because they do not want employees to access the Web. I suggested to E-Maint that they setup an email address for work requests to dump into and then pull the data to a work request form. This has proven to be the answer to get around issues with accessing the Internet. E-Maint provides all of the security levels needed to prevent just anyone from accessing your data. Because of the ability to send request via email, all requests dump to my iPhone and I have put an iPhone on the department golf cart for quick response. Because E-Maint is web-based, I could bring my crew into a conference room and review the program on a weekly basis. The training as a group lasted about 2 hours. The program is user-friendly and the subscription to E-Maint University has proven to assist the technicians in the use of the program. Customer support for the product is second to none. In most cases all of my issues are resolved during the phone conversations. The only real problems that I have experienced with E-Maint are those that I caused myself because of the freedom to change the program. It only takes one phone call to straighten the issue out. Customer Support will provide you a direct line to a technician so that you can work with the same person and build the relationship necessary to help build confidence in the use of the CMMS. Since implementation of E-Maint, we have continued to reduce machine downtime. Once the original CMMS database was functional we established a goal of 5% downtime or 95% UPTIME. Since the implementation of E-Maint we have established a goal of 98% UPTIME and have consistently hit 97.7% and at the time of the most current report we are at 99.34%.
Bruce
Aviation & Aerospace, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
The eMaint Experience
eMaint CMMS is great and i have no plans to go with anyone else!
PROSAbility to fit our specific needs and very customizable. Also the CUSTOMER SUPPORT is amazing!
CONSFLUKE Dashboard unable to make changes quick for my sensors.
Reason for choosing eMaint CMMS
Customizable and Customer Support!
Reasons for switching to eMaint CMMS
SAP wasn't user friendly
Kimberly
Automotive, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
2yr review X4
Easy to release PMs and create work orders, reporting features, import/export, mass change and interactive plan features
CONSWish you could select multiple contacts at once when doing wo assignments. Integrating from EAM was very time consuming. Occasional aserver
Reason for choosing eMaint CMMS
Cost and capabilities.
Reasons for switching to eMaint CMMS
Continous improvement project to get all locations on one platform.
Sean
Higher Education, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Good implementation and great support for this product
I have had a good experience. They have done their best to implement a software solution that fits our needs and helped customize some features that help our user base,
PROSSupport is excellent if you have an issue or would like help customizing the software support is only a phone call away. Their support is US based and has years of experience with low turnover.
CONSSSO is an older standard and needs updated security updated for requestor account.
Ian
Machinery, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Excellent choice for CMMS software
So far we are very happy with eMaint. Customer support is excellent. Software delivers what it promises
PROSCustomer Support, Powerful, Options, Flexibility, Software updated on regular basis.
CONSKPI and Report creation could be a little easier.
Reason for choosing eMaint CMMS
Already using in one of our other facilities, powerful enough without being a massive undertaking to get up and running
Reasons for switching to eMaint CMMS
Needed more powerful options
David
Facilities Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2023
Waste of Money
Bad from the start
PROSThere really wasn't anything about this that I thought was good. From the initial sales which obviously wasn't clear to the final canceling of the product
CONSEverything was additional including and detailed client training of the system.
Reason for choosing eMaint CMMS
cost and seemed like a fit
Reasons for switching to eMaint CMMS
To save money and time managing a system that required to much training for any user
Vendor Response
David thanks for taking the time to write a review and sharing your experience with the product. We do have many areas where customers can continue to learn how to use the product which includes eMaint University, chat online support, email, and phone support should customers need help. All of the support features mentioned are included for all customers. If someone is looking to do a bootcamp trainings there is an additional cost for those since they are multiple day trainings.
Replied August 2023
Jason
Consumer Goods, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great Product and Customer Support
Great for tracking downtime and equipment issues, and equipment costs. Great for keeping track of spare parts inventory.
PROSVery easy to set up and use. Very user friendly compared to similar products. Customer support is very helpful.
CONSReports are a bit difficult and confusing to create. However, a call to customer service will resolve your issues.
Jim
Religious Institutions, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2019
Church Facility Management
This software allowed me to implement an OEI (Operational Efficiency Initiative) for our facility. We have moved from Reactive to Proactive maintenance. We use this to monitor and manage all facility related items including Vehicles. We use this to document the Inspections and Compliance requirements of the State for various pieces of equipment to include boilers, elevators and life safety equipment. Without this software it would not be possible to manage and track history to make decisions concerning repair or replace.
PROSIt is available to us anywhere and anytime we have an internet connection. We do not have to worry about backing up the database, it is handled by eMaint. The ability to create specialty reports on demand.
CONSThe limited ability to display no more than 100 records in "list" mode. Printing reports takes several steps and screens to generate a .pdf report.
Mark
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
A pup you train the way you want
I have used and implemented several CMMS systems. eMaint is my favorite and I would definitely look to use them again. The eMaint SaaS product is very competitively priced with some value-add learning materials beyond the CMMS in their eMaint University add-on.
PROSOut of the box a lot of configuration is required with a lot of superuser flexibility to do it the way you want. X4 interface is visually pleasing and easy to navigate.
CONSThe current platform is X4 but there is a lot of legacy features from their X3 platform if you want to do more than the most basic of functions. eMaint are already marketing an X5 platform. I only hope they actually finish all of the features. To the above point, there is a few program features not done, or they took a half assed easy approach. PM forecast an example where you can forecast calendar based PMs only, feilds like average daily use exist out of the box so it should be readily possible to forecast hours based PMs. This request exists within their user forum. My company has a very particular way to receive goods and process invoices. eMaint has these as hard coded features not configurable.