eWorkOrders Software


eWorkOrders is a cloud-based maintenance management solution offering an integrated suite of tools to manage work orders, asset management, inventory management and preventative maintenance.

The software solution provides users with tools and an interface that gives users the ability to organize service requests and other employee tasks into a single platform, available to owners, managers, engineers, tenants, vendors and others. Data can be displayed as text and on an interactive calendar or map.

eWorkOrders features a reporting module with essential reporting tools that gives users the ability to assemble their data collection within their CMMS and transform it into reports.

The software solution can be configured for businesses of any size, throughout any industry, worldwide. It’s accessible from a computer or mobile device, and upgrades and tech support are included.



31 Reviews of eWorkOrders

Overall rating

4.87 / 5 stars

Filters:

Showing 1 - 20 of 31 reviews

November 2017

Paul from Focused Equipment Events LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

I've been a Maintenance Manager/Consultant for 30 years in large & small companies around the world.

Easy way to provide feedback

Pros

It's got all the features of the expensive CMMS I've used and is affordable and user friendly. Most of companies I work in have absolutely nothing and that's why I get called. I go in and install a Maintenance Process. The most important step in my process is implementing a used friendly CMMS. Most companies don't have a "computer person" within the Maintenance Department so I pick a Trades person who has some knowledge and train them. I've also hired temporary help to hire people to come in and set it up. It's worked very well for me and the companies. A lot of companies have a CMMS they don't use. Old software that died on the vine because of cost, people transitioned out or it was just a show to pass an audit their required to show evidence they have their arm's around reliability. I use it to capture what's going on with their equipment and apply Continuous Improvement to identify the repeat breakdowns and eliminate them one by one. Ease of use and history information are the main reasons I recommend eworkorders.

August 2009

Tom from City of Olympia, Washington State

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

August 2009

A Top Flight Product That Fits Any Budget

I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it!

Pros

eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database.

Cons

As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves.

March 2018

JUSTIN from PHILIPS LIGHTING

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Customer focused, excellent customer service, easy to use, customization is awesome.

Customization, historical data on repairs, reports, communication with the maintainers in the field.

Pros

The software engineers were able to build me an automated work order system. They original way I managed issues was through email alerts from another company I am partnered with. My partner company was able to link the alert emails to eWorkOrders. I wake up in the morning and have a dashboard that gives a quick snapshot of what needs to be repaired. The eWorkOrders team were key in making that customization possible.

Cons

I do not have any issues with this software. It has streamlined my work and has given me a ton a man- hours back.

June 2011

Daniel from Hattie Larlham

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

June 2011

Hattie Larlham perspective

Over all E-Workorders is a great value with a great team of experts willing to do what every it takes to make your experience with electronic work order systems easy and affordable. You do not have to worry about purchasing future upgrades, because the E-Workorder Team is continually developing and expanding their system, and as they do so they provide that new technology to their customer.

Pros

The E-Workorder system is a great system that does not require a super high level of computer talent to navigate and build. The benefits provided by the E-Workorder system are equal to many high dollar software systems, but without the high cost to purchase and train individuals to operate.
We re a long term healthcare agency with over 33 operating properties in Ohio and 750 employees and this system allows every employee who can access a computer to submit and track work request. This system provided us the means to build an electronic data base of scheduled PM s and pertinent Inspections, as well as develop a means to provide for accountability and tracking of both equipment and parts cost, as well as labor
We are currently expanding our documentation and information to utilize electronic asset tracking through E-Workorders.

Cons

We have no complaints on this system nor any cons.

July 2015

Ginny from Mid Florida Community Services


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2015

Excellent product!

Pros

The product is extremely user friendly, easy online access, and excellent overall results. The vendor always responds to our needs within moments; very accommodating and always carries a high level of professionalism; and great technical support. We have 320 employees who have access/user ability to the software, we have not had any problems with the software or user complaints.

Cons

We have no complaints. The product is excellent for work order tracking and reporting. All levels are able to use the product with ease. The facility directors seem to be very happy with the work order system.

May 2011

Chris from "Scrap-It" (Minichiello Bros. Inc.)

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2011

EWorkOrders. Rocks. Period..

To reiterate.. ABOVE ALL: INFORMATION PROFESSIONALS' CUSTOMER SERVICE/TECHNICAL SUPPORT HAS MADE THIS THE ABSOLUTE A#1 BEST SOFTWARE VENDOR RELATIONSHIP I'VE EVER HAD - BAR NONE.. We started off using EWorkOrders for one department and have been steadily configuring functions for use by various groups. In 3 short months it has become the center piece that our business model now functions through. And we're still expanding with it.. If your company is in need of a fantastic software package, with impeccable support, I ABSOLUTELY RECOMMEND EWORKORDERS. UNEQUIVOCALLY.. BRAVO GUYS!

Pros

Where do I begin?? I'll try to be brief.. EWorkOrders is a powerhouse of full featured functionality, to say the least. There is a robust amount of config options that are all extremely flexible - give or take a few minor caveats.. That being said, implementation/customization does not require a degree in rocket science. AND ABOVE ALL: THEIR CUSTOMER/TECHNICAL SUPPORT HAS MADE THIS THE ABSOLUTE A#1 BEST SOFTWARE VENDOR RELATIONSHIP I'VE EVER HAD - BAR NONE..

Cons

Just to be fair: Although the guys at EWorkOrders are very available and more than willing to explain everything and anything that one would have questions about, a more in-depth Help section is most definitely needed.

February 2018

john from Fordham University

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

EXCELLENT CUSTOMER SERVICE...CONSISTENTLY.

Pros

It does everything that I want it to do and when I require a change the staff at eWorkOrders makes it happen every time.

March 2018

Mike from Alia corporation (dba Mcds Rest)

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Has absolutely made my team more efficient and accountable for repairs and timely completion.

Pros

This program is great for tracking repairs and the reports that can be generated helps make crucial decisions on equipment and costs of repairs at each store.

Cons

Haven't found any deficiencies that were not corrected by Norm. Does what we wanted and much much more..

January 2018

Tim from Claremore OK Public Schools

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Streamlined our work order and preventative maintenance processes

Pros

For the end-user, it provides a solution to their needs quickly without them having to spend no more than a couple of minutes issuing the work order.
Our maintenance team relies on eWork Orders to use as a basis for their daily morning meetings and how to schedule work for the day.

Cons

The overall look seems a bit drab with a lot of gray colors, but I can live with that to get the functionality.

November 2017

Leighan from Mineral Wells ISD

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

Has been user friendly and not overly complicated for our needs.

Pros

Like every new thing, there is a learning curve. Once you learn this software it is very user friendly and easy to navigate. There are multiple options that can be used or not, depending on your needs.

December 2017

Keith from Museum of Life + Science

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

Good functional CMMS. Really great tech support.

Pros

This Software is easy to use, and has good features.
All cloud based is nice, so no server admin.
Easy for users to enter tickets from any we-enabled device
Customer/technical support is amazing.

September 2018

Joseph from Transportation Research Center Inc.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Taking Control of the Chaos

I've become a huge fan of EWorkOrders. I look forward to discovering new ways the program can streamline our operations.

Pros

EWorkOrders customer support has far exceeded our expectations. The software is incredibly easy to use, but we occasionally want to change a setting or two. Every time we reach out with questions the EWorkOrders team responds very quickly and helps us get what we want out of the program.

Cons

Honestly, I cant think of any cons. EWorkOrders is very easy to use and captures all of the data relevant in our industry.

Response from Information Professionals of Information Professionals, Inc.

Replied September 2018

Thanks Joe. Your team has been really great to work with! We look forward to a long and mutually beneficial relationship with you and your organization!

July 2009

Andrea from Detroit Zoological Society

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

July 2009

eWorks works for us

eWorks has been a great tool for us to begin to get a handle on our work orders, no special software is required which our IT dept. loves. Our customer communication has improved greatly. The ease of use has helped us with the transition from paper work orders to electronic. The reports help us to track our progress in many areas and we are better able to provide updates to management.

Pros

It is easy for anyone to use no matter what their computer skill level is, our IT dept. really likes that it is a web based program, all I have to do is send customers the link and they are able to submit work orders easily, We enjoy the email notification to customers when a work order is closed out as well as the customer feedback link. It helps us reduce our paper use, the what's new feature is terrific much better than getting emails, it is quite a flexible program and our tech support has been awesome

Cons

would like to be able to look up work orders by number

Response from Information Professionals of Information Professionals, Inc.

Replied July 2009

There is an easy way to do look up work orders by number on the view work order screen.

March 2010

JoJo from The Morris Companies

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2010

eWorkOrders is the best system out there

Highly recommended. Especially for high volume companies that send many Work Orders. This system is easy to track and get exactly what you are looking for when you need it. Highly compatible if you enjoy a paperless office.

Pros

This system has really made creating, editing, tracking and sending work orders extremely easy. We have used other systems before and nothing compares to eworkorders. All management screens are user friendly and do not require much data entry. Email, Fax or print from your desktop directly to work order recipient. Many fields and reports were custom designed to our needs. Customer Service is always available and any technical questions are answered immediately, usually within a couple of minutes. Call directly or email doesn't matter always get a rapid response. Thank You eWorkOrders for making my job easier.

Cons

Only Con is that we tried so many other Companies before finding this awesome system.

September 2017

Calvin Dean from Texas A&M Engineering Extension Service / Emergency Services Training Institute

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

Exceptional value for a powerful application. Top notch technical and help support.

Excellent historical data. up to date metrics.

Pros

Easy to use. 15 minutes with each of my people and they off and running. There have been no instances of incorrect entries that I have not been able to correct easily. Excellent reports and print options.

August 2009

Suzanne from In Time Short Term Housing

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

August 2009

Highly Recommended

Whenever my company has contact with Eworkorders, it has always been a pleasant and satisfying experience. We are very pleased with Eworkorders as a company and would highly recommend them to anyone who believes in productivity and efficiency.

Pros

Eworkorders is a dream-come-true for our company as it has saved us much time and money. Not only does this system allow us to organize our maintenance requests and preventive maintenance lists efficiently, but it is also fast and easy to use. This system is ever changing with new updates and improvements that help my business. It is also very flexible and allows us to custom design its features to the needs of my company. What's more is that the technical support service is unbeatable. My questions are answered completely to my satisfaction and any changes that need to be made are done almost immediately.

Cons

nonethat I can think of

July 2009

John from Neyer Management

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

July 2009

Excellent product and support

It was hard to come up with "cons" for this product. We have been very pleased since we first started using it. Not only is the product very good, but the service is over the top good. I was trying to develop a custom solution with a programmer and wasted dozens of hours and thousands of dollars to get way, way less functionality than is delivered by this product.

Pros

Could get it up and running same day
Very full-featured. Excellent support that understood not only the product, but also my real need for it. In other words, they tood the time to understand my business, not just shill their solution.

Responsive, easy to understand and easy to reach. Exceptionally good value. We have tried both the Timberline and MRI service management modules and we find this product 100x easier to use.

Cons

The graphics interface could be a bit "sexier". It's OK, but it's not as smooth and stylish as some.

August 2009

Starr from Celgene Corporation

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

August 2009

Great Progrram with Amazing Support

We at Celgene Facilities Department are very pleased with the eWorkOrders system and appreciate Jeff Roscher for all of his amazing support.

Pros

The program is extremely user friendly with a such a wide variety of functions and features there has never been a report or query I could not generate. Any information we need is always only a few clicks away and the data is always consistent. Jeff Roscher of Information Professionals has always been incredibly attentive and supportive any question is answered or addressed quickly and correctly. He always understands exactly what I am trying to accomplish and ensures that I get exactly what I need.

Cons

The program has no cons in my opinion. I would love to be able to customize the color. A nice lavender would be lovely. :-)

May 2018

Liberty from Celgene Corporation

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

The ease of use of the system is great!

Ease of use is great; Captures all user requests easily; Report generation is great for trending information; great way to reconcile requests, at the end of a given period.

Pros

Our users easily are able to create Work Orders for all of their controlled document requests for issuance, retrieval, and archival.

Cons

Setting up the parameters for the application isn't intuitive. I did have to call support to guide me through the process.

July 2009

Mike from Museum of Life and Science

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

July 2009

eWorkOrders review

I would absolutely recommend this system as a plug and play application that is very intuitive. I have used other CMMS' in the past, and I can tell you that I spend little to no time with application problems; this web-based system is the way to go. Let the experts maintain the foundation while I focus on my business.

Pros

Very simple to use system. Support is very responsive. Requests for new reporting is met with enthusiasm and created very quickly. Suggestions for changes/ improvements are considered and acted upon quickly. I am very glad I chose this system for the museum.

Cons

Would like to see an inventory component interlaced into the system.

Response from Information Professionals of Information Professionals, Inc.

Replied July 2009

We listened to our customer needs and added an inventory module in the latter part of 2008.