Fiix MACMMS is very reliable and easy to use in our hotel especially our engineering department. Beforem they are using Excel to record all work order until work completed and it's very hard for us to trace the work order because of this manual system. But after deploying the FIIX, our job makes easier and the response time to attend to our guests' needs is now very fast.

The FIIX is a very useful system not only for Engineering department but for all department in our hotel because this system has an inventory system and purchasing module. very user friendly and easy to setup.

I wish we could also add/change a logo to our company logo under basic plan because it's not applicable to our existing plan.

Easy to use. I wish we could enter all our service providers and issues P.O. numbers for service calls. We manage over 1000 residential suites. The suites are the assets for us. If we need repairs done in the suite by a contractor, I wish we could issue a P.O. for that service.

we can't generate a P.O. # for a service- just for parts. If we need lets say an electrician to come out and replace a breaker, we can't give him a P.O. with the system for his service. If we order a part from a vendor we can issue a P.O. with the system.

Billing and subscription service has been easy to navigate. If an issue cannot be resolved quickly , Fiix has been helpful to find a work-around. In general, Fiix is slow to respond to customer service requests and feature additions.

Work orders are easy to generate and scheduled maintenance setup is straightforward. Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM. Reports are customizable with the upper-tier account. Inventory management is quick and easy when the system is used on a tablet or smart device. The mobile app is easy to set up and use. Permissions for highly customizable for user groups.

Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information. Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors. The report writer uses SQL code, but all of the SQL functions are not available in the interface. WO review and approval from technician to engineer to management is not automated.

I cant even begin to guess how much paper Fiix has saved me. It has allowed me to keep a much closer eye on equipment maintenance and best of all, things actually get recorded that they were completed. Excellent!

I like the inventory and cost tracking features, work order history and equipment information features. I love being able to store relevant documents or photos right with the asset that they belong with

I would like to see integrations with more suppliers, such as amazon business, mcmaster carr, or even the ability to integrate with other more local suppliers

Overall Fiix does what we require from a CMMS and our auditors are happy to see how we are using the system to track maintenance activities,

Setup of the system was straight forward and intuitive. The software has good features including preset reports that can be run "as is", or edited to suit your needs.

The layout of the printed Work Order could be improved by making more customisable. It is possible to show or hide different sections but I would enjoy more options to improve the layout to be more functional and aesthetically pleasing

We use it for data capturing of maintenance work and Maintenance breakdowns and space

He’s very comprehensive and easy to use compared to others software And everyone can understand it

Sometimes when you use it on the phone it takes long to open there’s only problem but on the laptop is fast maybe is a network of our company

I am utilizing Fiix to capture and track maintenance and repairs at multiple locations.

The workorder process is very user friendly and can be used with very little training involved. The ability to utilize Fiix from my mobile phone is amazing.

TBD: I haven't found anything that I do not like about Fiix.

Very good, we have streamlined our maintenance team to be more efficient and it has made my job as the maintenance manager a lot easier

being able to track inventory, and keep technicians busy

notifications of work orders are not getting to team members

Fiix has allowed us to be fully compliant with both regulatory and professional practice in relation to maritime maintenance, at zero cost. Traditionally, maintenance records had been handwritten and risk being lost, damaged or presenting difficulties in quick access if required

The pricing and what features were included in the basic free package

I appreciate that the analysis tools are in the paid package, but it would be beneficial to have some very basic tools available in the free package as well

Fiix has already improved our maintenance team. In just a few weeks we are already tracking how much time is being spent where, allowing us to become more efficient. I think in the long term this will allow us to focus more on preventative and predictive maintenance and spend far less time doing reactive repairs.

Fiix was easy to implement. Within 2 days of purchasing the software we were up and running with it. Of course it took a few weeks to work the bugs out, but that is all training related.

Fiix has so far been nearly perfect. Im sure we will find something to complain about, but we havent yet :)

We mainly used it for Work Order accountability and to have history of tasks completed.

Customer Support was great, but the overall product needs improvement.

Unable to make bulk edits, difficult to navigate user permissions, and reporting structure needs to be improved. Mobile App and Desktop version do not line up with each other. The platform allows for too many human errors and it is hard to maintain clean data. Inventory can be way off than what is reported by the system.

Gradually getting away from individual databases and "personal" information stores.

Once all users are onboard with all sections it does become a "single source of truth" for all equipment within a business. Easy import of existing databases, easy to move assets between sites and have all relevant data follow the asset.

1.Limitations and complexity of the reporting module. example:- I want to create a report that lists run times, power generated, and fuel usage for our generating plant but this does not appear to be possible. 2. Some important data does not automatically populate between sections. example:- We have compound equipment made up of multiple assemblies (Think, television camera, with a teleprompter, mounted on a pan and tilt head, all on top of a robotic pedestal) if a work order is created for the pedestal (which is "part of" the complete camera) and we look at the history of the complete camera, the pedestal work order doesn't appear. 3. No multi-site project capabilities without "tricking" the system by transferring assets between sites.

very easy to use, once you've taken the time to enter all your equipment/assets or location and any information regarding maintenance and that is just when you start. Since the start of this program, all of our equipment are being serviced on timely manner, parts inventory been easy to maintain, and any information for that equipment is always easy to access for any piece of equipment. for example: manufacturer, model and serial number. over all this program Fiix have made my maintenance program easy and simple to use and track. Above all obtaining AA from the BRC audit.

There are number of features that I really like but the most I found very helpful when it came time for our BRC annual Audit and made things very easy, efficient and less time consuming were the scheduled maintenance, and the ability to schedule according to manufactures specifications and the reminders triggers via email, list of equipment and their locations, work order generation and completion. Running report to show all types of closed work orders, inventory under your assets, parts used versus what's left in stock. and the ability to access and generate work orders without having a user log in and prevent paying more for multiple users.

Honestly there not any specific but I would like to see if the programmers are working on ability to take pictures or scan into the program work order of equipment or any asset directly from your mobile devise. This feature may be there on the advance features, but for now I have the basic program.

Following a full evaluation of several types of CAFM system Fiix was identified as the best featured software for the available budget in managing FM at a large educational establishment in the UK. It is very reliable and is still functioning without difficulty after almost five years. The client is very happy with the software.

Fiix is a very user friendly package with many features only found in top end IWMS and ERP solutions. it has a full mobile capability and is cloud based so is suited to many industries and sectors.

setting up forms and some of the setup and data import features generally need a person knowledgeable in these types of systems and also knowledgeable in asset management and maintenance. The support relies heavily on web based tutorials some of which are not easy to understand for non-IT professionals

It has helped our shop stay on top of jobs and allowed us to export WO's to management so they can chose the priority of what they would like jobs done in. Scheduled maintenance is now easy to manage. As with any CMMS system it does not run itself and needs dedicated man hours to manage it. There is no way to get away from that. However, if you spend the time you are rewarded with great data.

Ease of use. It is quite easy to learn how to use. Many useful features learning to use more all the time.

It is glitchy, I have to reload the program quite often because buttons disappear. The sort on any of the sheets uses the left hand value to sort, for example 9900 would come before 10001. When exporting to excel it only does one page at a time and if I have 500 items I have to export 5x and stich the sheets together. For Work orders submitted by a guest the work order sheet shows them as a guest and does not identify them by their email address. When sending out an email (PO for example) it does not show up in the sent box or in my outlook sent items. So I am not sure if the email was actually sent. Not easy to use for unplanned down time. Cannot notify the runners of jobs that need to be done immediately.

Business problems that Fiix helps me with is scheduling, reporting and filing. Fiix is the extra person on my team and saves having to hire that body that may be sick or on vacation when you need them the most, Fiix is always there.

I most like the scheduling that it provides me. I have set up all of my critical tasks each month and no matter how busy or hectic a day is Fiix will remind me I have a task that needs addressing.

The set up, but you will have that with any software, this being the second property I have used this on what I learned on the first that I used for 4 years made this property much easier.

For the most part I like it, and can see the benefits for our application, but it's not being used as fully as it could be which frustrates technicians on the floor. Not a fault of the software at all. It is like having the best tools at your disposal and using rudimentary techniques to apply them.

As an Electrician and daily user I like the ability to scan a barcode and pull up data on a machine or submit a work request. Also the service histroty provided it's filled out accurately. Training was poor at best but that's internal to us. I understand that this is a far more robust program with many features we do not use within our facilities which is frustrating at times.

Currently online PM reports with radio buttons. This feature seems slow, and when working on the floor with dirty hands electronics tend not to cooperate. This is less a FIIX issue and more of an internal issue.

I tested several web-based MMS applications before I decided to buy and implement Fiix. The great thing about Fiix software is it allowed us to easily create and track Work Orders, defined all Scheduled Maintenance for all equipment in the Power Plant and Schedule it within the Maintenance Management System. This is gives us the ability to have all maintenance tasks scheduled automatically according to manufacturer recommendations and automatically generates work orders to complete the maintenance tasks as they occur. Moreover, we can track and prioritize all maintenance tasks and provide status to all personnel and supervisors, as well as generate comprehensive reports on what needs to be done and what has been done. My next steps are to integrate the Parts Inventory Control, Parts and Supply Management and Cost features so we can maintain our Inventory, track and order parts easily, as well as associate all required parts for each maintenance task. The big thing will be that this will enable us to track Maintenance Costs per asset and per system. This is huge for our regulatory reporting requirements.

Maintenance Management features were easy to setup and customize for our situation. This allows us to easily track and maintain our Scheduled Maintenance and Emergency Maintenance.

There is nothing I dislike about this software, really.

We originally reached out to FIIX for a solution to maintain and sustain our asset administrative requirements, the CMMS software has checked off more than we expected. The implementation of the software was a corrective action as a result of an "opportunity for improvement" within our quality management system related to preventive maintenance.

The Manager dashboard is easy to interpret and navigate through. I really like the asset configuration which allows site overview and department breakdown of assets. Most importantly for us was to have the ability to upload files, pictures and reports for a created WO form an auditor's perspective. The product is easy to use and logical, the training tools available made it easier for our new users to grow and develop. The integration portion was seamless due to the background work performed and the ability to test in a sandbox environment.

The out of the box solution is not complete for our intended purpose, we find that the any feature requisition is either not available or requires an upgrade to Enterprise platform.

Got very into the system uploading hundreds of tools from scratch. Took a while to upload but easy to save and go.

I like the interface and category organization. I like the upload capability of photos and ease of transfer between locations as well as turn on / hold and switch off. Great way to collect data in one place.

Some menus and tabs look the same so can be confusing to know what document you are in or what it will effect. Each page is identical which is a blessing and a curse. There wasn't a group correct function if you forgot a step and needed to go back to each item to create new work orders.

I like my CMMS

The mobile apps is very useful. i have 475 buildings to maintien. with this tool we enhance the travelling efficiacy.

what I like least is the construction of the report. there are already built reports but when we need precise data according to our business unit we have to build our own report but the tool is not very user-friendly. But I have excellent customer support that helps me whenever I have a need with building a rapport.

pleasing just learning the system and getting things set up . This system was dropped in my lap with no other training so the problems i am having is probably from lack of knowledge.

it is very in depth on the asset side but a little hard to modify once the asset has been set up or to remove some things or change the description... Maybe from lack of knowledge of the system or access but still hard to modify changes to assets and equipment.

Hard to navigate through when setting up and making changes.

Overall it's good, but items should be saved. It's better than my last program.

It's easy to see and look at the items that are needed in a particular work order, and sort PM's from projects from CM's.

Any item that is signed off, is gone. You can't track previously fixed items in the software to know if this particular item has been fixed a dozen times to know if we should just replace it.

I HAVE BEEN WORKING IN THE COMPANY FOR 2 YEARS.I HAD TO LEARN MYSELF TO WORK ON MY OWN, WHICH TURNED OUT TO BE EASY.THERE WAS AN OPTION FOR THE INFORMATION TO BE COMPLETED ON PAPER.FOR ABOUT 1 MONTH I WAS ABLE TO IMPOSE FIIX, WITHOUT PAPER RECORDS AND IT IS EASIER FOR ALL OF THEM.

IT'S BEST THAT ALL THE INFORMATION ABOUT THE EQUIPMENT AND ITS CONDITION IS 1 CLICK DISTANCE, OF COURSE IT IS WHEN THE INFORMATION IS COMPLETELY COMPLETED.THERE IS A GOOD ASSISTANCE CENTER.

THERE IS A GOOD ASSISTANCE CENTER, BUT I DO NOT ALWAYS FIND AN ANSWER TO MY SPECIFIC QUESTIONS.I HAVE THE PROMISE THAT IN THE MORE QUESTIONS IN A SPECIFIC CASE, HE WILL BE CONSIDERED AND WILL FIND A SOLUTION THAT IS ACTUALLY LOGICAL.