Good, does what it's supposed to do. Overall it's been helpful at work.

Simplicity and ease of use are the best features. I also appreciate the quick feedback that confirms submission of an entry.

Very easy to setup, easy to use without much training, and excellent customer support. No user account limitation.

With a mixture of capable and not-so-capable employees, having a easy to use interface is a must and this is the software we need.

It is extremely easy for users to submit requests, to update and assign them, and to pull reports to show our progress. Extremely user friendly.

It has a lot of features to fit many needs in an organization. The support is fantastic and they can assist in anything.

Sometimes there is a delay in the drop down fields but that may be just network issues rather than the software.

I product is only as good as the support that comes with it aaaand FMX has excellent support and customer service.

Very user friendly, powerful data usage, great customer service.

Wonderful product to help manage  your schools facilities and calendars.

Best part about FMX is the customer service. They respond instantly and help us do bulk imports.

The commitment of the product specialists and customer support personnel. The integration with the building automation software is wonderful.

The personal interaction I've had leading up to my final purchase of FMX was great and they have very competitive pricing compared to other products on the market.

The interface is intuitive for end-users and provides great features for it's price point.

Inspections do not auto create work orders for failed inspections.

What makes this product appealing is its simplicity, and ability to bring together all the disparate ticketing queues into a single product, while still maintaining separation of those queues.

If you are looking for something beyond an tool for running operationally, this may struggle.

I love the reports and the easy of use. Active Directory integration has made it do dimple for our users to enter tickets.

Since this system has no been implemented quite yet, I do not have a comment about what to imporive  in regards to my role.

FMX appeared to be easy to use and it provided a lot of flexibility with being able to customize fields in any part of the system. Not to mention that all the modules are included in one price.

We recently added the ability to manage our vehicles and equipment which is very nice.

I have very little negatives to say about this product. The only downside was implementation.

The web based program is good and user friendly.

It's nice to be able to tell a client how much inventory they have in stock to the individual piece before they come in for production.

My experience with FMX has been fantastic, the team has been really helpful and patient while we modify this software for our needs.

We are multifaceted similar to a municipality and FMX was able to customize every feature to fit our community perfectly.

They have been great from the very beginning. They continue to provide updates to their programs and they notify us every time one is made with a helpful tutorial.

There is no app, which is very annoying when trying to use out in the field. On your phone you have to open up your web browser and log in on the web.

Good experience generally, but really need the Google calendar integration.

Overall, the implementation and actual use of the software was seamless. We are so glad we found it are able to integrate it into our organization.

We were able to integrate the system almost immediately. On top of that, the support has been top notch.

Easy to use and good price as compared to competition.

FMX as a company has been wonderful to communicate with and have always been readily available to help with any questions.

Their reps are great at communicating when changes happen and any time I need help the go above and beyond to help me figure things out.

I liked the ease of use and the transparency of the software.

Limited browser interface platforms make it difficult to access from tablets or cell phones. Mobile access is somewhat limited.

Great support staff and ease of use. The reporting capabilities satisfy our customers and allow us to teach them the process.

We like that Office Trax is easy to use and you can get out what you put into the system. Additionally, we like the Customer Service we get from our Account Manager.

Once a quotation is prepared, it can be converted into an Invoice. Costs are separated very accurate.

As a user of Officetrax this is the easiest and best software available. When I compare other facility maintenance software Officetrax is the most user friendly program we have.

My overall experience with officetrax has been wonderful. My account specialist rep has been absolutely essential in the process.

Previously managing call requests thru Excel, now using a very cost efficient, robust program to track, assign and manage work requests from over 100 locations.

The ease of use for employees of all levels is a big plus. The ability to customize the system is invaluable.

Officetrax is very easy to use and can be customized to fit the specific needs of any business. Invoicing through Officetrax is very intuitive.

If i say officetrax is office assistant then its perfect because in Officetrax is office features are available. Commercial propert, invoicing, trackers and auto popup notifications.

Overall, this is one of the best websites that is used by our customers. We would recommend it to all of them.

Organized and simplicity and cataloguing for future references allow for one-stop of comprehensive service management.

When working in invoicing sometimes it just cuts out or it becomes slow and you have to wait to make entries.

Easy to receive the requests, add notes, see pictures, and do invoicing all in one place. Also nice to see past requests for the same locations.

Customizable, affordable, reliable. Excellent customer service and open to ideas to make the system better on an ongoing basis.

The reporting functionality is horrible. All I get is a data dump that I have to manipulate myself in Excel.

Going through page by page each time is very time consuming and annoying.

It is a  great tool once is learned but it takes a while to train on it and mastered.

Thank you for always being there, helping, guiding, creating new functionality as we grow. I could not think of a better  company to partner with.

With all the operating systems available, it is very frustrating that I can not perform the basic functions of Officetrax on the go; either on my phone or tablet.

The selection for work orders, I am always putting in the wrong work order because its very vague on what each work order is.

It's cumbersome to use and only works with Internet Explorer. It's hard to get reports.

This is a major problem for me, especially when taking vacation, or out sick.

US Dollar

FMX offers configurable maintenance and facilities management software that helps organizations maximize productivity, cut operating costs, and gain actionable insights about their equipment and facilities. The software decreases work order resolution time, organizes preventive maintenance tasks, and allows you to manage your equipment and assets all in one easy-to-use system.

FMX is proud to serve K-12 schools, higher education institutions, municipalities, and a wide array of other industries.

FMX offers ongoing customer support and training and is happy to report a 98% customer satisfaction rating and a 2-hour average response time. In addition, the solution is accessible from any web browser, including mobile devices, and allows for unlimited requesting users at no additional cost. When you choose FMX as your solution, they will make it their priority to help you achieve operational excellence and improve your bottom line.

LongDescription

Purchase Order Management

Work Order Creation

Barcoding/RFID

Barcode/Ticket Scanning

Customizable Reports

Document Storage

Access Controls/Permissions

Equipment Management

Dispatch Management

Contract/License Management

Task Scheduling

Ad hoc Reporting

Key & Lock Management

Customer Database

Recurring Appointments

Job Management

Calendar Management

Customizable Fields

Assignment Management

Scheduling

Data Import/Export

Audit Trail

Technician Management

Mobile Access

Cost Tracking

Fixed Asset Management

Inventory Tracking

Compliance Management

Routing

Historical Reporting

Vendor Management

Maintenance Management

Labor Cost Reporting

Preventive Maintenance

Real-Time Notifications

Service History

Workflow Management

Real Time Updates

For Schools

Residential Properties

Asset Tracking

Activity Dashboard

Inspection Management

Alerts/Notifications

Work History

Reporting & Statistics

Reminders

Automated Scheduling

Work Order Management

Billing & Invoicing

Real Time Reporting

Asset Lifecycle Management

Facility Scheduling

Inventory Control

Reporting/Analytics

Commercial Properties

Room Scheduling

Customizable Forms

Incident Management

Quotes/Estimates

Drag & Drop

Predictive Maintenance

Purchasing & Receiving

Third-Party Integrations

Maintenance Scheduling

Task Management

Document Management

Inventory Management

Calibration Management

Electronic Signature

Invoice Management

Multi-Location

QuickBooks Integration

Real Time Data

Role-Based Permissions

Equipment Maintenance

Job Scheduling

Contact Database

Equipment Tracking

Job Tracking

Search/Filter

Asset Library

Location Tracking

Facility Asset Management

For Airlines

K-12

Mac OS

Web browser (OS agnostic)

FMX personalizes each organization’s solution so that you’re able to pay for all the capabilities you need, and none that you don’t. Because of this, there is no set price for FMX’s products. Your personalized quote will be based on the number of users working on, and closing out, maintenance requests (or the number of students enrolled if you are a school) and the features most important to your organization.

We also offer a 14-day free trial, no credit card required.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

In Person

Live Online

Webinars

Documentation

Videos

Officetrax is a cloud-based solution that helps users handle facilities management tasks like creating custom reports, finding new service providers, keeping up with preventive and on-demand maintenance and repairs, tracking work orders and managing leases.


Users can view analytics and data in real time from multiple trades, locations, and service providers on mobile devices and desktops. Maintenance histories for all facilities are tracked, and users can manage calls, paperwork, duplicate requests, and payment for repairs when assets are under warranty. The Officetrax service provider database, Service Agent, allows users to source new service providers.


With Officetrax users can view data about each of their assets including warranty tracking, schedule preventive maintenance, create service agreements, manage inventory and also allow tenants access to the customer portal to submit work orders.


The software integrates with Officetrax customer relationship management and project management packages to help unify management teams across a business.



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