Freshservice vs UpKeep

RATING:

4.5

(569)

Freshservice has 569 reviews and a rating of 4.51 / 5 stars vs UpKeep which has 1326 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (569)
4.6 (1326)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 21, 2024
February 9, 2024
Pros/Cons
  • Pros

  • Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.
  • Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.
  • Cons

  • Lack of customisation on forms and categories - I cant change labels etc.
  • Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.
Read all user reviews
  • Pros

  • I love how user friendly it is. I also love how fast the response time is.
  • I like the ease of use and having the app is very handy. It's a good way to communicate with the team.
  • Cons

  • System seems to freeze up a lot... annoying when it happens and starting over means losing what you just typed.
  • Development team seems restricted on what they can and cannot do while finalizing the program for users.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

FrontRunners

2024

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
90 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos