Jobber vs Dematic Sprocket

RATING:

4.5

(742)

Jobber has 742 reviews and a rating of 4.47 / 5 stars vs Dematic Sprocket which has 18 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (742)
4.6 (18)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
March 28, 2024
October 1, 2018
Pros/Cons
  • Pros

  • Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too.
  • Jobber streamlines the whole process of dispatching, time tracking, and invoicing and exports the info to my QuickBooks. Excellent customer support as well.
  • Cons

  • Technicians can't even look at the calendar to see where their next job is. This has been a very disappointing and huge inconvenience.
  • I really don't have any major negative complaints on this program, once I learned the set up and got used to it.
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  • Pros

  • It has a very robust preventive maintenance module, and a strong PM program is the key to success in any facilities department.
  • You can talk to a programmer, if needed, on your first call. Sprocket software and technical support costs are very reasonable compared with most CMMS programs.
  • Cons

  • Mobile app has add no upgrades for over a year. This has meant no fixes to known bugs nor addition of enhancements.
  • Sometimes the communicating isn't very clear and things get lost in translation sometimes glitching.
Read all user reviews
Pricing Range
$
$
$
$
$
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Product Demo
Product Screenshot
Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos