Our goal was to automate our work order system and develop a scheduling system for preventative maintenance. We met those goals in implementing Manager Plus. However we are concerned that because the product we were on boarded with needed several fixes the implementation process has gone on longer than it should have.

Of the alternatives we evaluated we felt Manager Plus delivered the best value. Did not have the most features but did what we wanted for a price we could afford. We were able to adapt product to our way of doing things which was important to us.

Implementing a software solution to a business problem was a first for this company. When we signed up we were encouraged to move straight to the Lightning version. After beginning implementation we realized that Lightning was essentially in a beta version. Many of the problems encountered during implementation have been resolved by ManagerPlus over time. Based on past experience this is normal with beta versions of software but since this was not communicated to us and as many in our organization have not been exposed to beta versions of software before it has left a bad taste in many members of our organization.

Having a centralized system to manage a large variety of assets, spread out geographically, while allowing for a uniformity of service protocols within the company is helpful.

The product itself is great for tracking assets and maintaining the history of that asset. I believe that this product is like many others and you get out of it what you put into it. The hardest part of developing a software like this in my opinion is making it simple and easy for the users to use and input relevant data, along with making that data easily accessible. M+ does a good job with this and has improved with its new platform in my opinion.

Customer support used to me stellar, it is no longer the case. Was really awesome being able to pick up the phone have an answer to a problem pretty quickly, was even worth it having to wait on hold for 20 minutes sometimes. Now it might take a week to get answers to a problem or help. The tutorial videos are helpful but don't replace a person.

I honestly can't think of any benefits from this program.

It was fairly easy to learn once we were actually able to not have to use the Classic version and the newer version together

The workorders and invoices are difficult for customers to read. I can't get the odometer reading on the invoice or the "concerns" for the repairs, so i have to print out both the workorder AND the invoice together in order to utilize both sets of info together. I think this is ridiculous. I don't like the way the view within a workorder. To me, each "concern" should be in its own spot with all of its info, notes, parts, attachments all together. In this program Everything is collapsed and you have to click into each different task or concern in order to see what was done it it. And you have to assign parts to just one task. You cannot use 10 bolts for an exhaust and then 4 for the engine area area because you cannot have a part listed more than once on a workorder or invoice, otherwise it will duplicate over and over again. It would be fine if it highlighted or flagged it so you take notice to the fact that you have the same part more than once but it shouldn't halt it from happening. The viewing of past workorders isn't conducive for accomplishing anything quickly either. Plus, i have to have 10 different tabs open at all times in order to go back and forth between all of the different areas. Also, anywhere that you are allowed to add a note "into a part, an asset, really anything aside from a workorder, there should be a notification that alerts you that there is something to look at there, otherwise how would anyone know to look there for pertinent info?

Efficient costing of unit maintenance to determine life cycles and assist with life cycle management; ease of use for a broad range of employees.

Work order generation from PM tracking is effortless; parts/labour allocation is seamless and efficient. Ease of use of the entire system is a big selling point for us, the layout is intuitive, adding/removing assets, tracking maintenance requirements are all simple tasks.

Work order tasks can be clunky - inability to modify task titles (IE - generic task groupings like "Electrical - Lamps/Wiring/Etc" or "Suspension"). Adding notes TO the task is effective but does not display with the task specifically, but on a separate section of the printed work order referencing the task number. Component specific or VMRS style coding would be more effective for tracking component failures and tasking of the technician assigned.

It gives our fleet crew chance to manage all assets and be proactive with all schedule vehicle maintenance.

We started using Manger Plus 20 years ago when it was DOS based application. Over the years software has been converted to a user-friendly GUI application, users feedback was incorporated into product's functionality. You can create user defined custom fields which is very helpful. Great search engine. Recently we integrated it with our Active Directory, user can log in to the application with their Windows creds. Quick and responsive US based support is a BIG plus.

Sometimes reporting provides too much info. Besides that, it is a great product. 20 years in service and counting.

keeping track of assets and running costs its better that previous versions but still doesn't appear to be designed for our industry.

not easy to use a lot of things cannot be done or do not work in same way as previous versions

Does not integrate with tablets as well as we were assured it would, still slow and sometimes have to restart in order to see anything that was done recently. Works but .... still a lot of features that we requested are not available or do not work as we would like.

I have reached out to Sales, Support, and Customer service. I have left messages, I have emailed, and I have called. No one ever seems to answer the phone, reply to my emails, or voicemails.I can only wonder why that could be considering this software has been bought and passed around from company to company 3 times over the past 3 years.

It's cloud based and it is easy to navigate the menus.

It loads slow and doesn't always load the correct windows or reports.

Pros: Manager+ was one of the few CMMS packages out there that still supports a software client installation with an option to host the database on our own server. Most of the competition now only offers web browser based systems that are often clunky and slower to load, plus many require costly subscriptions with cloud-only licensing schemes. Manager+ licensing strategies are all very straight forward, and while they do offer cloud hosting and a browser based interface along with a client option, you can host the database on your own server to avoid the subscription costs. The client interface runs quickly on a average PC, plus its intuitive and easy to learn without being watered down. Manager+ offers informative and helpful training as an option that is well worth the cost. Their tech support has also been top notch. Cons: On the flip-side, their "notify" module provides automatic e-mail notifications and reports which can be useful, but functionality is admittedly very limited in capability since it operates only on predefined templates, offering nearly no opportunity for customization. Only a few of the templates can be sent to non-user email addresses. I'd really like to see more customizable e-mail notifications along with the ability to send any report automatically to any email address. I'm told that their plan is to continue to develop this fairly new notify module, which is good news since it's the only real weak point of the product. Conclusion: We spent a lot of time evaluating the pros and cons of Manager+ vs. their competition, and for our needs, I'm totally confident that Manager+ was a great choice. All things considered, I've been very happy with this product.

The best thing about Manager Plus is being able to keep track of equipment and the fleet vehicles all in one place. Being that I'm handling both in my position it is a very convenient program and it's fast! Never seem to run in to slow running windows or lag.

The software is very user friendly and in my opinion is easy to setup.

What I like least about the software is the reporting side. It is glitchy from time to time although it is very useful.

It is very expensive for the annual Customer Support that I might use once per year; but if you do utilize customer Service they are excellent. It is not a very user friendly program as errors are easy to make, and very difficult to correct.

Very versatile for various tracking record keeping. The screen set up is very easy to see/read (this is not true with a different new software i am using, so I do appreciate Manager's screen)

Very easy to make errors, very difficult to correct errors.

very negative

it is a good tool if it works the way manager plus team wants it to be - when introduced to the new M+ from our stand alone - it barely came out of development - if you work with ecel files and able to run a query - it provides alot of inof

to many interruptions - hear the same thing over and over for the last three years, we are working on a fix - yet they raise the price of the tool yearly - spend to much time to make it look "pretty" know that the tool has more than enough operating problems - training tools are not worth it - they give a 50 foot level and expect folks learn from it

Terrible

Software look aesthetically pleasing and it is nice to be cloud based

Software support is horrendous and the software is very buggy.

We provided the necessary information requested for implementation, and after 4 months we still did not have a usable system. Tremendous amount of emails back and forth, conference calls with software personal that was not familiar with the product/industry. Our contract and kick off details were never possible, as the software would not support our discussed needs. We were given "work arounds" that would be severely time consuming, and they stated we would need to purchase additional licenses that we did not need in order to continue with the software. Spoke with [SENSITIVE CONTENT HIDDEN] about stopping our services as after $3500 we still were not able to use it, as she agreed. After a few weeks of no communication they decided there was no refund. Poor knowledge of the industry and product on the implementation side of the company, and complete disconnect on the sales side of the company after they received their funds.

Had a great sales pitch, professional appearance

It did not work, as in we were never able to use the product.

Exceptional!

The software has help us better manager our work while being able to keep our customers well informed. The software is very intuitive and the new Lighting well laid out and easy to look at.

Reports are difficult to create and or customize.

Overall we have had a positive experience

That everything we need to track the work done, parts used, labor added is in one place (there is a section for each item we need: work orders, purchase orders, assets, dashboard for managing etc.)

That I can't search a part from the notes section on the part number itself

The mobile platform allows my team to take the power of Manager Plus with them out into the plant.

The software is easy to use and there is always support if you run into problems.

We are on the 4,4,5 budgeting system and that is not an option at this time when using the budget module.

Software was quick to implement, easy to train.

Doesn't integrate with many industry standard tools, reporting isn't intuitive. System is labor intensive without integration and getting any sort of support is atrocious.

Average

Portal is what we use the most. Then history of vehicle repairs

Customer service is impossible to reach. You need to have a dedicated person 24/7 to answer questions as we run three shifts

GREAT

OC AND REQUESTS ARE VERY USER FRIENDLY AND VERY HELPFUL FOR TRACKING ISSUES

LISCENCING FOR USERS OC WILL BE VERY EXPENSIVE

its a great tool for asset management and inventory control

our internet did not support the cloud base upgrade so we lost our support for the software

Good system to use would recommend to people. I only use it for preventative maintenance work orders. Print out of reports could be better.

pretty easy to use, I learned how to use it on my own no training needed

reports could be better

Not

This software is nothing but trouble for what I use it for. Where I could bring up a unit number and look at all its history with ease with the old program, now you have to go to lightning and spend time searching and searching and it does not even retain old entered part numbers. Overall is a disappointment.

Everything about this program is not user friendly to a old person like me.

It works very well for what i do. I only use it for maintenance scheduling - no inventory or employee tracking. Occasional software glitches, but can always close the window and reopen to resolve the problem. Database backup not very user friendly.

meets all my basic needs very well

database backup overly complicated

Manager Plus has been used in our school district for over 15-years and we have no thoughts of looking anywhere else. Great product with impressive follow through from their team.

Customer support!!! Great support from the team and usually have issues addressed within hours.

I wish some steps were easier to negotiate.

Works great for my department

The use ability and use friendly aspects

That it isn't able to send follow up emails to ones that submit the work request.