The Right CMMS for our Growing School

Maxpanda has provided the perfect vehicle to formalize our growing school's extensive maintenance processes. However, with the products continiuos development, we're finding more and more ways to get other (not typically cmms-related) business problems under control. Hats off to the development team. You deliver what you promise, and that's a rarity in today's age!

Pros

An incredibly powerful product wrapped in an easy-to-use GUI and tons of awesome (ongoing) updates!

Cons

The only downside is that we're in Southern Africa and the Maxpanda guys aren't in our timezone. This means that we have to wait a little (emphasis on 'little') longer to get helped. But when we do get their help, they are really amazing!

Leaps and Bounds

The overall condition of our 60m catamaran that can carry up to 130 people is in much better condition than ever before now that we are using MaxPanda to track and manage the planned maintenance. I still run a shadow file system in Google Drive for all the details I have for all the system assets on the ship. I would prefer to keep it all in MaxPanda, but give the attachment file size limits, limits of orgnanizing attachments, and limit to seeing total asset history in a snapshot, I haven't been able to migrate away from the Google Drive. Also, I have the impression from our team that is it tricky to track history of assets that are part of other assets - ie the starting motor on the main engine might be its own asset with purchase history and service requirements - but if a new chief engineer is looking at the service history of the main engine, it is cumbersome to also have to look at the history of all the associated/related assets. As a non-profit organization, the price point for MaxPanda has been really important. We also use MaxPanda in our landside campus's and it is great to have a common platform across all our locations.

Pros

MaxPanda has improved lot over the last two years. I really appreciate that they continually make updates and are quickly responsive to request for help. When we first starting using the Android version, entering new work orders was really glitchy - particularly when scanning the QR code. The information started as pre-filled but then deleted and had to be re-entered. And the field name bars were too short and we couldn't read the full descriptions so I was not possible to know which pre-filled entries to select. I hadn't used it for a new WO in a long time, but I did earlier this week and all the old problems were gone and it was actually super smooth and quick.

Cons

Last week tried to upload pic attachments to an asset from my Samsung S10. I had renamed the pics on my phone, but the attachments saved with some other file name showing a date/time. When I did the same process through Chrome on my laptop, the renamed files saved with the correct new names. MaxPanda doesn't seem to handle PM's based on hours very well. Ie, if a machine needs service every 500 running hours. We have been able to put together some work arounds, but it doesn't seems inherently smooth. Also, the 10 Mb attachment size limit is annoying. Some of the pdf manuals for certain assets exceed 10Mb, and it limits our use to not be able to put them in there. Also, it would be nice if we could make folders within the attachments, particularly for assets. I haven't tried myself, but from talking with our team, it sounds complex if we want to look back at the history of an asset (ie a main engine looking back over several years) If we could make attachment folders, then I could have one for each year to track photos, parts invoice etc.

Maxpanda not worth the money

Not happy, actually very disappointed with Maxpanda. Switched to different CMMS with a lot more features for same cost.

Pros

Not a fan of this product. Will not be using it now or in future. Towards the end of trying to use it I believe it was down more than it was not.

Cons

Crashes when you need it most. Can not delete vendors that are no longer being used. Random FORMER employees gained access and kept putting in work orders with nonsense text. Once using the script from war and peace. Not sure if it was a virus or someone was doing on purpose but didn't want to chance it. Canceled it and still getting work orders via email from people that forget and use it to put in work order. Not happy with this product at all.

Excellent and easy to use CMMS software

Have been using the system for almost 2 years and find it very simple and effective.

Pros

Very easy to use. System is smooth very beginning to end, adding users, adding assets, adding PM and schedules. Easy to use on desktop or ipad.

Cons

Not much to dislike. We have not had any issues with this product so far.

Summer camp with very large campus

It has been pretty good, we are pleased, and out staff appreciate the communication it provides.

Pros

I like that it is cloud based, we didn't have to download anything. It is reasonably priced and it allows us track a vehicle or buildings repair history.

Cons

I don't have any real complaints, I have to pay attention to follow the updates, I don't thing we use all of the features so there is probably a lot of stuff I don't know, are there recorded user webinars?