Maxpanda Work Order Software

I learned they were a good option for online database\app creation.

Pros

The customer support was superb. It’s like they are waiting for you to contact them. The response time was very fast and their team is always ready to help out with any problem you have. Truly love GoMAX!, the mobile maintenance software that comes with the main app.

Cons

It is less user friendly than it could be. Plus if you want to customize anything you have to use the deluge language which isn't super common. The look of the app you build is a little dated.

Pros

Great mobile app (Android, iPhone, iPad). It's a great investment and a huge alternative to other management softwares. It meets the budget for software compared with other softwares. This software has made my daily activity very easy and also helps me to have proper utilization of available employees in a more efficient way with minimum errors.

Great support ,great performance thus having technical issue but provide huge support and dedicatedly solve the issues

Pros

We love that we have many options to be able to filter different data and the ability to export in a variety of formats. Technical support has been useful so far on any questions we have had.The live training made it easy for our employees to get used to the software. It has also improved our company's productivity

Cons

Importantly, there's a max time lag (claimed time lag is 5 mins but is nearly never met) in order and inventory sync. Data errors are innumerable to make this reliable

Pros

They bring value with each new update. Even if you don't use some of the new features at times, it's nice to know they are constantly improving their product.

Cons

Interface needs a little bit improvement. Reconcilliation is the department that needs to be improved as all the channels are not included in this feature.

The interface could be better designed but it's not bad. I think the simplicity of the design is partly why it works so well but it could be a bit prettier.

Pros

I love that guests have their portal so they don’t an account to submit work order. This keeps the system neat and not chunked with so many user accounts. Maxpanda has all the standard functions needed to get started. It also allows you to customize fields and reports to suite your needs.

Pros

Nothing, they have horrible customer service and when we called to get help they wouldn't help us. They said they don't have access to our private information, so that meant they wouldn't cancel our trial even though I emailed and ask them too.

Cons

You can't cancel online, and when I emailed them and asked them to cancel they didn't. They still charged our credit card, and this went on for 2 months. I had to get my credit card company to block them. They quit answering our phone calls, and wouldn't respond back to us. These folks don't practice good business and I warn anyone from putting in there credit card information for the free trial.

Likes Best

In doing research for a project I found MaxPanda after no less than 60 hours of searching over a period of a couple weeks. When I finally stumbled upon MaxPanda it was like a breath of fresh air. It's User Interface for my customers is top notch. Then when you dive into the program it's simple and straight forward design makes it easy to master and manipulate the data the way you want. I was looking at a very specific, almost customized software without having to build it all on my own. Max was not perfect, but they worked with me to find how to get the best product out the quickest. Overall I found most of the software that can be heavily cusomized is very dated. They are not cloud based. They make it difficult to get ahold of your data once you collect it, so if you want to create custom api charts it could be difficult. I found 3 or 4 programs that would work, but they looked like spread sheets, not smooth and fun.
So customer service is near instant. The company has been around long enough not to worry about them going out of business next month. The User interface is the best on the market. Then they give you 15 days free trial to kick the tires.

Likes Least

The only issue I had with the company boils down to lack of communication between myself and the team member I was handed off to once I started my trial. I was trying to do something different from the intended use of the software. Due to lack of communication, I was lead to believe this product would not work for me. After further communication, an update ended up being the difference between doing business with MaxPanda and not.
They did not update this product for me, they have a transparent list of future upgrades by the month. It had been in the works for awhile. Just the timing worked out for me and my project.

Recommendations

You have thousdands of apps to choose from for Work Order Managment. It just takes time researching your options. My biggest recommendatin is have a solid understanding of what you NEED, not what you want. Write it down, and compare all software to the needs. MaxPanda is a good one. From customer service, to price, to easy of use, to how to it looks better than anything else around. If this is in your top 3 to choose from, get the free trial. You will be up and running quicker with this than anything I looked at. Plus you don't have any cash outlays for startup.

Likes Best

System is easy to set up and use. The price is also very reasonable.

Likes Least

It is a bit difficult searching some specific assets without having to dig and dissect the data some. It does not have the ability to add non-generic tasks while updating a work order. The same goes for adding parts. Ideally there would be a better method of creating a "Project" that could hold multiple work orders within it, so that each WO could be completed with its own information such as invoices & hours. As it currently is, we have to combine different (possibly unassociated) invoices, time and tasks into a single work order, which makes the work order very messy, confusing and chaotic. For example the 'Project' might be "Remodel House" and the work orders associated with it might be "Replace Plumbing", "Paint Interior Walls", & "Install Kitchen Cabinets."

Recommendations

It is hard to say, it really depends on what they are wanting to accomplish and how much they want to spend.

Likes Best

Great value for our money. Maxpanda software does what it is suppose to do. We use it every day and it works great with no problem. The help files are up to date, well organized and relevant.

Likes Least

Nothing bad. Everything is perfect and above our expectations

Recommendations

The software is complete with no issues encountered

Likes Best

I like the price and the flexibility to schedule work orders from first request to closure.

Likes Least

I do not feel that I can trust what is promoted to be accurate when it comes to updates and new features. I have been strung along for months with promises and missed deadlines.

Recommendations

Determine what your needs are first, and then research until you find a match. MaxPanda is very affordable and has a lot of good features, as do several other companies. At this price point, everyone is missing something; know what it is and what you cannot live without.