Smartspanner is an online maintenance management tool that is accessible from any desktop computer or connected mobile device. The program is Mac compatible and is applicable to a variety of industries, including agriculture, construction and engineering and manufacturing.
With Smartspanner, administrative users are able to view the progress of each task on multiple work sites and exercise control from a singular dashboard, schedule tasks and assign them to multiple users and upload and store maintenance histories, manuals, diagrams, images and other related documents for each asset. Tasks are assigned to one of four categories: preventative maintenance, condition monitoring, breakdowns and faults.
Users can customize monitoring condition parameters for each asset, view individual asset histories, set measurement units and report faults. Pricing is based on the number of active users and the plans are offered on a monthly subscription basis.
Support is offered via phone and email.
Andrew from Tyco Electronics
Simple, flexible, no nonsense, everything in one package - no extras
Maybe needs to add a few more features to make it easier for my application
Be flexible and use lateral thinking to get it to fit your needs - its a simple tool but can do an excellent job once you have found your way around.
Joe from ACO Technologies plc
Employees number: 201-500 employees
A quick, simple to use CMMS system that is ideal for the organisation size we work within.
Easy to navigate. Users do not have to be IT experts in order to create or edit tasks. Online support is very quick to get back to you.
Not all the functionality that we need at this present time.
To get functions added oor amended then a number of users need to request the same thing, which I fully understand although from a selfish point of view this is not ideal.
Response: Smartspanner, Smartspanner Ltd
Date: August 2018
Thanks for leaving us your review and feedback.
We wish we could tailor and develop the software faster for clients requests! it is quite a challenge to keep it simple, easy to use and develop everything for everyone at the same time...its a tough balance of keeping it simple, user friendly and delivering feature updates requested.
Regardless it is great to have your feedback and working with clients is the only real way we improve the system and bring new features out.
Thanks for taking the time for the review.
Baris from Demirer Enerji
-Very user friendly interface, which takes 5 minutes to understand it completely and you can start using it without hesitation. There is no useless tabs which makes everything complicated, only necessary components of CMMS are included.
-There is a calendar view section which takes 10/10 from me. You can see the future plans and completed orders in one very simple screen.
-They are giving 30 days free trial which gives plenty of time for decision.
-Customer support is very helpful and willing to fix the any issues happened so far.
-They have a budget friendly pricing plans.
-We are not able to upload anything as an Excel template. While this is the only con we had so far, we had many issues because of this.
1. Price of the used items changing yearly and we are not able to integrate that change to our system quickly.
2. We are keeping backups of items and maintenances, but we will not be able to upload it easily to the system if it is required.
3. We have more than 100 maintenance yearly and we have to enter each one of them manually while we already have them on Excel.
Response: Smartspanner, Smartspanner Ltd
Date: June 2018
Thanks so much for leaving us a review even in the end we did not match your complete needs for importing maintenance from excel. As you have said our focus is small organisations and providing a simple, easy to use system - so it is really great to hear we have achieved this as simplicity is not very easy!
Allows us to run a maintenance department with minimal fuss, ensuring break downs are promptly addressed, allowing us to keep our machines running.
Very easy to use and affordable, allows reporting of areas of concern, allows anyone to log breakdowns
The software does everything we currently need, and if we come across any shortfalls in areas we need, the team take this on board to implement a solution.