All Trackplan Reviews
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Stephen Olawale
Verified reviewer
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2020
FACILITY, ASSEST AND MAINTENANCE MANAGER
I have been able to track all my company’s asset and secure them, we have lost machines in the past due, to lack of organised recording, scheduling for maintenance now made easy, all documentations about our facility are all in one application, making me a more organised maintenance manager.
PROSthe application is user friendly, very efficient in managing our site tools and machines, the customer support are also very responsive, my workers and machine operators could use the application even with little IT knowledge, i also use the application to manage budget by allocating cost for each asset, so I can evaluate or plan work schedule or plan a maintenance schedule for my future projects.
CONSI really don’t have complains, the application works perfectly, and when their are issues with the software the customer support respond fast
Vendor Response
Thanks Stephen
Replied May 2020
Colm
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
An incredibly versatile software
An incredibly versatile software that can manage a range of jobs across multiple teams and sites. Its ease of use for set up, additions and modifications makes it very attractive to the helpdesk administration and management. Trackplan FM has a range of features such job request link, QR code usage, forms, contractor management and purchase order request management and navigation through the desktop and mobile application is very intuitive. The management team are very responsive and proactive in both introducing new and enhancing existing features throughout the application via update releases at a greater frequency than would usually be expected. A very stable system frequently applauded by administrators, managers and technicians.
CONSAny initial minor issues were addressed in a timely manner and the team is very open to exploring proposals.
Reasons for switching to Trackplan
The cloud platform was an internal requirement and at the time TrackplanFM matched our needs accross the range of teams, departments and sites with our resource complement.
Ross
Museums and Institutions, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Great Tool!
Overall, really good. Simple to use and the support team are amazing.
PROSEase of use and flexible structure makes its hard to say no to.
CONSSome of the pages seem a little too full of information but to get that right is a delicate balance.
Vendor Response
Thanks Ross for taking time to write a review, and I am glad your experiences of Trackplan have been good. Mark
Replied August 2023
Vinny
Facilities Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Elevate Everywhere
We have been part of the journey with TP and see how hard [sensitive content hidden] and the team put into maintaining the software and all customisations are available to all. We scanned for the idle software where customisations could be included and TP does this for us.
PROSEase of use for our team. Tracking and location functionality. We are able to use any type of electronic device to hand to carry out our works and reporting.
CONSHaving to navigate through different pages to search for items where a master search bar could reduce the amount of trawling though pages to get to the end result.
Reason for choosing Trackplan
We check over a number of products and meeting [sensitive content hidden] and how the software could support the business along with customisation was a great selling point.
Reasons for switching to Trackplan
Features within the system that we were trying to consolidate as opposed to having multiple softwares. There are some draw backs such as Netsuite was better at searching but they were not willing to customise the system to our requirements.
Vendor Response
Hi Vinny, thanks for your feedback and taking the time to write us a review. The development of the product is driven by our customers, so it's great to hear you like the customisability of the platform. I will feedback to the team regarding the master search bar. Charlie Trackplan
Replied January 2024
Graeme
Apparel & Fashion, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Trackplan is great
Overall has been very good. The team like the ease of use.
PROSEase of raising jobs on - our old system was time consuming. It's easy to search for jobs if you can't remember a site you can filter by keywords in the description.
CONSAlot of the setup was manual entry - Trades were manual, Trades and areas should be able to be set independently (especially if you're not using job throtle) Not all of my resources can over all trades in all regions.
Reason for choosing Trackplan
Trackplan was cheaper and the fuctions were very similar
Reasons for switching to Trackplan
System was old, we didn't have support for the product so were not able to update
Vendor Response
Hi Graeme, Thanks for the feedback. Glad to hear the team like it! I have referred your note regarding trades and areas to the team. Thanks again! Charlie Trackplan
Replied January 2024
Lieven
Non-Profit Organization Management, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
High potential startup - good listeners
About a year ago, trying to get away from Planon, we got stuck in an evaluation process of new FMIS suppliers. After six months we had another look at the market, and found a new player, Trackplan, with a set of new ideas, views, features. After a short evaluation with a free trial, we went for a monthly subscription which resulted in a shortlist of 3 features or suggestions which we found were still missing for our situation. Trackplan implemented these in less than a month for a very moderate extra fee. We have now committed to a yearly subscription and are uploading our data to Trackplan, and training our team internally. In less than three months we will be fully rolling over from Planon to Trackplan.
PROSWe are the facility department of a social security provider in Belgium, catering for about 40 small regional offices an 3 main haedquarter offices (100-450 workplaces). We used to have Planon as facility management software, but looking to a cheaper alternative better suited to our size and needing less IT support (better self-sufficient). Trackplan is a cloud service that much better fits our needs/budget and allows us to customize and tailor the its tools to our own views and experience. Very acceptable all-in monthly subscription price (compared to Planon about 1/10th). No surprises. Very nice set of features: sites, locations, assets; reactive and planned maintenance (based on schedules that can be linked to locations and assets); very nice calendar and job scheduling feature that allows creating new jobs, allocating unscheduled jobs, moving, splitting and reassigning jobs all in a drag&drop way. Interesting handling of documents relating to buildings and assets (eg. expiry dates). Support is fast and to the point. Good basic help files. Quick learning curve. And most importanly: the development team listens very carefully and is interested in your needs; they value user's input and suggestions for new features.
CONSWe have a list of features and improvements to this young product that is however reviewed periodicaly with the developers; there is a roadmap so we know when a new feature/change will be released. So although there might be a number of wishes, we have confidence in this product's future. One thing you may need to take into consideration: you will need to involve heavily into setting up, customizing and training. Although a good FreshDesk support site with introduction documentation is available, training (online or onsite) is not available. We didn't miss this, but if you're new into computer managed facility management, you may have difficulty understanding the general concept of FMIS or CMMS.
Reason for choosing Trackplan
Fresh view, openness to user input/suggestions; fast, short communication with development team.
Reasons for switching to Trackplan
Ease of use, cloud based service, not depending on central IT service for tailoring and customizing.
Vendor Response
Thanks Lieven for the in depth and thoughtful review. Very grateful. Regards your comments about training we are always available for Zoom or Teams calls for 1-2 hour training sessions. So we do offer training and support that way! On-site training would be more difficult especially right now. From memory we never actually spoke which is incredible - normally there is at least 1 or 2 Zoom training / getting started calls. I think you have taken to the product so well that you did not need one. Thanks again Mark
Replied August 2020
Tamsin
Building Materials, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
User friendly and feature heavy system
Really pleased we found Trackplan after a very long CAFM sourcing process. It's really good value for such a feature heavy system and it's getting better all the time.
PROSThe system is intuitive to use, and it's easy to train even technophobes how to use the features. We have at times manipulated certain processes to work within some internal processes with the great support of the Trackplan team. The ability to adapt the system in this way has proved invaluable and I love being able to work on development ideas to really tailor to our particular requirements.
CONSI think the biggest issues we've ever had with Trackplan is down to the fact that we're not using 100% in the way that it was intended to be used. I don't think there has been anything that we haven't been able to work around though with the help of [sensitive content hidden] and the team.
Reason for choosing Trackplan
Our selection was based on best value for money.
Vendor Response
Hi Tamsin, thanks for your kind words :) Every business is different and has different workflows/ needs. We pride ourselves on being a configurable platform and working closely with our customers to get the most out of it. Thanks for the continual support and for your review. Charlie Trackplan
Replied January 2024
Richard
Education Management, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Clear and simple CMMS
Superb, I had searched the market for 12-18 months and couldn’t find a product that worked "outside the box", this system is highly customisable and strongly recommend it
PROSTrackplan has transformed the way we operate our complex estate, it has allowed us to centralise all elements of estate and facilities management, asset management and costings. It has allowed us to forecast budget spends and implement a longer term maintenance replacement program, instructing jobs to internal and external contractors was simple and we got their buy in early doors
CONSWhen setting the system up it was very time consuming, this could be down to the particular way we needed it to operate, however there is a great support network and online training sessions were provided, honestly most of the system set up was self taught due to the ease in using the system.
Vendor Response
Wow, what review! Thank you very much Richard!
Replied January 2024
Mark
Facilities Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
TrackPlan - Simply
Trackplan is a fantastic work order management system with great features that our business make great use of. We operate anything from reactive maintenance, compliance and also the likes of assets. We make great use of advanced features such as job throttling to distributed work equally across our supply chain and based on the numbers of things this system is capable of which fits our business needs I don't think any other system can compare.
CONSI wouldn't necessarily have this as a real bit time negative point but certain features don't work together and then also parts are found to have bugs which is normal in any online software.
Vendor Response
Hi Mark, Thanks for the review. Great to hear you are getting the use out of the platform. We have some very exciting features coming soon! :) Really appreciate you taking the time to leave us some feedback. Charlie Trackplan
Replied January 2024
Alan
Facilities Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Trackplan
Overall experience is very good no issues
PROSEase of use and accessibility easy to navigate
CONSNo minus areas with the system it works good for Kare
Vendor Response
Thanks for the amazing review Alan :)
Replied January 2024
Alan
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
KARE Facilities Department Trackplan Overview
We are managing maintenance budgets better since the software was implemented over 3 years ago. The system also assists with regulatory reporting to governing bodies and identifying big spend areas and troublesome locations. Help is always at hand if issues are experienced and the Trackplan team provide an excellent customer relations service.
PROSThe software is easy to use and very user friendly. Our Facilities Department find that the system provides a complete solution, in the total maintenance management of a large and diverse property portfolio, from a general maintenance / refurbishment perspective. The fact that we can also look at integrating planned maintenance schedules on the system will benefit the organisation going forward.
CONSIntegration with the exisiting organisation accounts software and processes was easy. The fact that new additions / improvements are constantly being worked on, and can be added to your individual system depending on your needs, is fantastic and offers so much flexibility.
Vendor Response
Thanks Alan. I hope the meeting with Darren went well last week. Mark
Replied June 2021
Mark
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2024
Track Plan had provided increased visibility of our maintenance
PPM scheduling is simple and effective within the system, allowing you to create bespoke schedules for various elements of PPM. You are also able to configure certain areas of the system to meet your own business needs. Reactive maintenance is also simple to management and along with the resource app, works can progress quickly and provide live data.
CONSThere is nothing that I do not like at this time and the system works well and meets our current requirements. it would be useful if the system could link with external finance systems ie SAGE or Navision and some contractors use other portals and have asked if they can link their system to Track Plan. this would be good upgrade.
Vendor Response
Hi Mark, thanks for your feedback :) We are now able to integrate with sage with our API and we have a fantastic new feature I think you will like around contractor updates. I will feed this back to the team and somebody will be in touch :)
Replied January 2024
Tom
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Maintenance management made to measure
As a maintenance manager I have to juggle the paperwork alongside doing the "proper" work of repairing everything everyone else brakes. Track plan consolidates the paperwork side of things for me. Everything under one roof means I don't loose time trying to find elusive bits of paper with a phone number scribbled in the margin, or continually refer between different programs and applications. All the information I need to run a job is in one place. Track plan is as useful as you want to make it. If you put the time into the initial data entry of your assets, resources and planned jobs you can quickly establish a comprehensive overview of the yearly work schedule. If like me your a bit of a digital dinosaur then things have to be easy to use and visually easy to read, this is where job diary aspect of this app comes into its own as it easily lets me record work quickly, either planned, or for the majority of the time as it happens. The flexibility of being out on a job and being able to do the paper work as it happens saves me from a pileup at the end of the day. You can also assign costs and use it to manage your budget, again the more you add in the more you can use it to better forecast (as much as you ever can in maintenance) the budget. This is a brilliant piece of software because like all the best tools it's simple, easy to use and saves time. Job done!
PROSEasy to use interface
CONSNo complaints
John
Leisure, Travel & Tourism, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Trackplan
Great product easy to use - makes reactive work planning much earier
CONSppm side takes a bit of getting used to.
Vendor Response
Hi John, thanks for taking time to review Trackplan. Glad its going well. Regards the PPM side, I have ideas how we can improve a few areas to make it easier. For example on the schedule details page, include the list of sites on there which can be attached to the schedule and the next due date and resource allocated. Currently you have to expand the schedule on the PPM list, which does confuse people
Replied August 2023
Josh
Facilities Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Fantastic bit of software and super easy to use.
Its made our lives a lot easy to stay on top of all our jobs we have at the mansion.
PROSHow easy it is to use and how it makes arranging jobs easy to track and stay on top of. Helpful to see what jobs come up often.
CONSWould be nice to have an overview of the entirety of the year rather than going through month by month.
Vendor Response
Thanks Josh. Much appreciated. Of course you can review the year's PPM work on the Trackplan Gantt style timeline report. For the reactive job calendar we will be introducing the ability to move jobs easily between months by flagging it as unscheduled and then dropping it into another month. Coming Soon!
Replied November 2017
Alison
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Trackplan Review
I've had a very good experience with Trackplan
PROSThe Development team at Trackplan listened to our company needs working with our internal team to enable the correct set up and implementation of the system in a good time frame
CONSAll areas from initial demo through to go live date went well, no negative comments to add
Simon
Sports, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Very easy to use platform which provides an facilities management system
Better communication across departments and tool to manange the maintenance department
PROSIt allows good communication across a number of different departments, with email updates when job status changes
CONSMore training on new updates or features with demonstrations on how to maximize the use of the programme
Vendor Response
Thanks for the feedback Simon. We now publish improvements and new features on our main website trackplanfm.com on "Recent Updates and Coming Soon" in the products menu, which complements our online help guide. Also always happy to give an online training / demo session to highlight areas of the software you could be using. Mark
Replied February 2018
JAMAL
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2024
Reliable product with lots of features
Our work has never been organized before using Trackplan. We are very happy with Trackplan.
PROSStability, availability, continues updates
CONSFinancial reports are good but need more improvement
Vendor Response
Hi Jamal, Thanks for your review. Glad to hear you like the product. We are always improving the products which includes building new reports. We can also build bespoke reports for you as well if needed. Please don't hesitate to get in touch with a member of the team if you wish to discuss further. Charlie Trackplan
Replied January 2024
David
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
A great product for professional facilities management, continually updated and excellent support
The programme site layout is easy to use, the programme has always been accessible - sits on the cloud and there are great links between the fields which generate relevant information. Good value for money
CONSI find it difficult to find negatives that are worth mentioning. Although such programmes do not generally link directly with financial programme software / systems, perhaps this could be rectified in the future
Vendor Response
Thanks David for the review. The finance / costing / budgeting side of Trackplan is pretty strong now. The one thing missing, as you say, is integrating costs into accounts systems such as Sage and Quickbooks. Its on the radar and roadmap!
Replied November 2017
Ben
Real Estate, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
Very easy-to-work-with product and company and provided a tool that will greatly assist our business
Trackplan have listened and recorded my specific requirements. Then they established and deployed a comprehensive, centralised snagging system that I am using across a portfolio of construction schemes prior to sale. Now, therefore, I have auditable records (including photographs and location specific descriptors) with defined users that I can use to manage the contractor(s) and ensure that works are completed to the right quality and in accordance with the construction contract. A further benefit is that the same software also is capable of assisting me with handing over individual or multiple properties to discrete final users (property purchasers) with confidence and clarity about the actual condition and status of the property when it has transferred ownership.
PROSQuickly adapted their core software offering to meet our specific snagging needs as a property developer in the UK. Trackplan has been very responsive to requests for changing our user requirements and maintained scheduled dates for software upgrades that have always achieved my expectations.
wesley
Food Production, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
track plan survey
i can do the basic's no problem easy to use
PROSi am fit to keep better records and check back on different pieces of equipment
CONSi cant get the full benfit of it as i am new to it and would need trained on it i took over from one of our men who left ,he showed me the best he could at the time but i no i could do alot more with it if i new how
Vendor Response
Hi Wesley, good to hear you like the product so far and can see the capabilities! Please can you give send me an email and I will have one of the team get in touch to see how we can support. charlie@trackplanfm.com
Replied January 2024
Joseph
Construction, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Powerful, Flexible, Robust
This software is super adaptable to any business model! The forms are consistent throughout the interface and you're able to customize the workflows to a level unheard of in most property management software solutions. Customer support is superb and the developers keep improving and incorporating our input. Couldn't be more pleased!
CONSThe learning curve at the outset is a bit steep. This is mostly due to the extreme level of flexibility. Once we got our desired procedures and design dialed in - smooth sailing!
Ultan
Education Management, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Best system, getting better and better
We adopted Trackplan after our original tracking system ceased to be supported. Our original system was geared towards the IT sector rather than Estates Management. What we have now is a system very much tailored to our requirements, and is very integral for both planned and response maintenance. The support in setting it up has been top notch.
PROSGeared towards Estate management
CONSnot much
Darragh
Construction, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Simple, efficient and adaptable software.
As a developer we have found that Trackplan has been very adaptable to our bespoke needs. It is user friendly and Mark and his team are very helpful and quick to solve any issues we have and never fail to deliver a professional and friendly service.
CONSWe have experienced some minor glitches but these are usually rectified immediately. An app that works for general users to raise requests off line would be very helpful.
Vendor Response
Thanks for the review Darragh. We are planning to develop an app for admin users, so that they can create requests while working offline. Of course we already have the app for contractors and engineers which can be used for signing off jobs and creating new requests.
Replied November 2017
Jack
Verified reviewer
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Incredibly user friendly and has improved efficiency for managing PPM's and jobs long term
What I find most useful about the product is that its constantly improving and adapting to suit the users need. The Trackplan team are always very helpful if I have any queries and are quick to respond when any issues arise
Vendor Response
Thanks Jack. Review much appreciated. Clients like yourselves are helping us drive the product on!
Replied November 2017