From the very beginning (my initial inquiry), through setup, and now well into usage of DocuVantage - I have been thoroughly impressed with the customer service and experience that comes along with this product. You don't just pay for the software and have to figure it out - they have helped me along the way with setup, customization, and any questions or concerns I've had.

I love how easy it is to customize this software to fit what the company / organizational need is.

I have had a few situations where just changing something simple led to what some would refer to as a 'bug' - but once I called the rep that works with me, it was taken care of within minutes.

The set up and training of the program was straightforward. The functionality of the program performs as explained.

The ease of storing, sorting, and searching for documents. No more file cabinets full of folders.

I haven't experienced any negatives.

Great product. With the help of the programers, it does everything we need. The look and pages could be a little more user friendly. Icons seem to look very similar and we often click on the wrong icons. Also, it could be more intuitive; sometimes having to adjust information, actions, fields, user groups, etc gets confusing, where other systems may nbea little more self-explanatory and easy to navigate. However, over all, it is very flexible and a great benefit.

The HR department went online with DocuVantage in 2016. DocuVantage worked with us to help us get everything set up and they are there anytime we need assistance. the HR Department has NO paper files any longer. Everything is on DocuVantage. We LOVE it. Dave Wiggins is our contact and he is AWESOME. thank you very much. I am still working on our Accounting Department to convince them to scan everything.

all good

nothing bad

Has been a positive addition, of value...to our business. The initialization and customization of the product were important to us. We created a unique, telecommunications application that has been a true innovation and delineating factor in our business.

The customer service, support...is extraordinary, led by Dave Wiggins.

Difficult to get software not to open when computer is started.

The people at Docuvantage were very patient and easy to work with, even though I am technically challenged.

Easy to use. Changes can be made easily and quickly.

NA

This software allowed us to move from a completely paper contract review process to an entirely electronic one that saves time and resources for a fantastic price. It is also an entire contract management system which houses all our current and archive contract in one place, which is not something that we had before.

It's versatility and ability to adapt to the unique needs of our company, the pricing, and the customer service that is second to none.

Not applicable, any time we've encountered any sort of issue it's been resolved in an expedient manner.

I am not a tech savvy person, but I was able to learn the system relatively quickly and the customer service made a world of difference. They were always available and responsive when I had a question and dedicated significant time and effort to get us up and running. So far, I've had a great experience working with the DocuVantage team!

DocuVantage was great to work with and helped address our needs with a product that has been in use for several years. This product has withstood the scrutiny of auditors and has helped tremendously to effectively move the workflow along as needed. Bottom line, when we call, they answer. Can't ask for much more than that.

This is a great platform for businesses of all sizes. Easily search functions, task management and reliable customer service. The UI is easy to maneuver and work with. Great for legal document retention and workflow.