About Office Chat

Office Chat is a cloud-based HIPAA-compliant instant messaging solution for small and midsize businesses across various industry verticals. It provides collaboration and communication tools that can be used in the office or remotely. 

Key features include auto-login, delivery confirmation, automatic notifications, priority messages, automatic deletion of messages and more. Users can create multiple user groups, assign role-based group permissions, search chat histories and files and broadcast messages across an organization.

Office Chat allows users to configure message and file retention. It also features security features such as two-factor authentication, data encryption, security logs and ISO 27001 compliant data storage. The solution also of...


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Supported Operating System(s):

Web browser (OS agnostic)

173 Reviews of Office Chat

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(113)

113

4 stars

(48)

48

3 stars

(11)

11

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 173 results

June 2018

Annette from First Arizona Title Agency

Verified Reviewer

Company Size: 51-200 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Very easy and convenient to use. I use it 90% of the time

Pros

I work in Escrow and a lot of my co-workers are in another location and its easier to ask a quick question without having to send an email only to have it get lost in the sea of the other emails that we receive on an hourly basis. Using this sends a ping right away to the recipient and allow for my questions to get answer much quicker than sending an email

Cons

The only thing I don't like about it that the chat screen still shows old chats from employees who do not work at the company any longer and for some reason I can not find a way to remove them. All of our old chats are on my dashboard and I would like to remove them. If there is a way to remove them, I have not found it yet.

Response from MangoApps

Replied December 2018

Annette, thank you for your review! We appreciate having your business. I will be sure to pass along your feedback!

March 2019

David from Qualtech Technologies Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Definitely worth the money!

Overall, OfficeChat has saved us time, paper, and clicks on our copier system. I'd definitely say we're operating more efficiently as an organization!

Pros

The software is extremely functional with lots of features we needed as an internal IM/Chat system for our staff. The implementation was really easy and I honestly haven't had any complaints from staff about using or trying to use the software. Plus the ability to send messages with files/attachments is a huge plus, certainly cuts down on the amount of time we spend composing emails or printing documents to just walk them across the office.

Cons

Software installation itself can be a pain sometimes. I had 2 particular issues where OfficeChat refused to install on a new Windows 10 machines because a "required component" would fail to download over and over. I believe it was an issue with the fact that OfficeChat installer was calling out the need for Microsoft VC 3.5 but the machines already had a newer version installed...? I'd have to follow up with my support team to verify the issue was corrected but I'm sure it was.

Response from MangoApps

Replied April 2019

David, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I will pass along your feedback. Thank you again!

March 2019

Glenn from Cardiology Specialists of Acadiana

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

March 2019

Decent product unless you use Microsoft Remote Desktop Services

I would strongly recommend this product for situations where users are on separate machines using the actual application. It does have many good features and the performance is acceptable. However, this is not currently a good solution if your users must access the application from a Remote Desktop Services environment. It *might* perform better in a different multi-user-single-server environment. In fact, we got the strong impression that they had not dealt with a client even our size before, definitely not on an RDS environment, and they were scrambling to catch up. The we-based option was very unreliable, often failing to reflect current messages and not alerting users to new messages.

Pros

Ease of setting up users and creating groups; availability of web-based version; option to have server hosted in the cloud; administrative ability to review message activity.

Cons

Very CPU-heavy, often averaging 15% of the CPU depending on each user's activity (not good with multiple users on an RDS server); web-based version very unreliable even with an unclogged 100Mbps Internet feed; was not designed for Microsoft RDS (to be fair they came out with an RDS-friendly installation about a month after we purchased it); product probably sold from somewhere in Asia (not a problem in itself except for adding an extra day to advanced tech support queries).

Response from MangoApps

Replied March 2019

Glenn, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I will be sure to pass along your feedback regarding CPU usage and web version stability. Thank you again!

June 2020

Christopher from UNSW

Company Size: 201-500 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

June 2020

Very friendly UI, great software and can be customized

Overall, this software has lots of potential and will be even better if the issues are fixed.

Pros

Very easy to use and setup. It has lots of features that are available for users to implement. Creating chat groups are so easy and are highly customisable which appeals to lots of people. There are also lots of function beside text chatting.

Cons

Sometimes this software have issues with syncing messages on different platforms and can have problems with sharing videos or gifs.

Response from MangoApps

Replied June 2020

Hi Christopher thank you for taking the time to review Office Chat! We appreciate your feedback and are pleased to have you as a customer. I will be sure to pass on your issues and please be sure to contact us if issues persist.

November 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Office mate group chatting with office chat

It help to build a strong connection and good trust . Little bit get enjoy chatting through this software during office time .

Pros

This is very friendly software for chat in office and have good connection with office mate through office chat . Not only that it helps to build up good connections with client . And also when send messages we can know is it deliver to the person or not .

Cons

According to my interest less emojifies. Some to when shows my message delivered to the person but actually doesn’t deliver to person.

Response from MangoApps

Replied March 2020

Thank you for taking the time to review us! We appreciate your business and are glad to see that Office Chat fits well into your workflow. Please contact us if your deliverability issue persists, we would love to work with you to resolve this. We appreciate having you as a customer- thank you again!