The statistics are the most essential part of it to track how things are moving along and to optimize and change initiatives based on that.

Monitoring specific channels on Discord that are only available to use and monitor for specific Discord members would be great to be able to track as well. Also, the fact that every message on Discord is counted towards activity, when sometimes people tend to write several small messages. It would be great to have a timing aspect, where messages sent into a few minutes would count as the same activity.

The staff at Orbit is AMAZING! Their team is always active on Discord. Orbit host weekly Office Hour's which is great to jump in with Q&A. When we do experience any issues using the product the team is fast to respond.

APIs are great! Who doesn't love a product that provides the ability to interface directly with it via API's. Their free tier is generous which allows users to really "experience" their product before buying. (something most companies don't do these days. The new ClearBit integration has to be one of my favorite features! With one click you can "uncover" who are your users and persist that information in Orbit.

More data connectors would be great. There are a lot of them on the roadmap which is promising. More flexibility in the dashboard capabilities would be great as well.

Great, really appreciate the team. However sad to see ex-team members talk poorly about culture internally.

Innovative model for building communities moving away from linear funnels to exponential orbit model

I want slideware to take to my team where I could customize the orbit model

Orbit makes it easy for me to identify my most engaged Community members across all channels and to quickly identify new opportunities to deepen Community connections. The majority of our Community engagement is between Slack and GitHub; I love that I can see a member's lifetime activity across those channels in a single place to better understand their journey. We are using the free tier but will gladly upgrade to the next paid tier as our team grows, and use cases become more complex.

Orbit does a great job of surfacing insights about our Community, but there are limited actions I can take within the tool itself. For example, it's easy for me to identify which Community Members are "Drifting Away", but I can't take any action from Orbit. Instead, I have to toggle between Orbit & Slack to figure out who to reach out to and try to spark engagement again.

Incredible experience. In addition to the product, the team at Orbit think and write about community constantly, sharing tips, best practices, and also theoretical frameworks to guide strategy. Excited to see what they continue to build!

The Orbit Model is an actual theoretical progression to how the industry thought about community and sales. Orbit has been incredibly helpful in driving our community strategy and gathering a community pulse.

Orbit still a bit early and so most functionality around triggering interactions or automated flows have to be set up primarily manually and then integrated with Orbit using Automations. There's incredible opportunity and a great team--innovation and progress on this front is just a matter of time.

Orbit puts the love in Customer Love. They built the best tool with the best service. They travel to meet with users across the world and have great support. They have a lot of gravity and big customers at the table so their meetups turn out to be a super helpful value add beyond the software.

Orbit invented THE model and standard for community experience management and did a great job transferring that into a usable and practical software system. From understanding which users are coming into and out of our community to the disambiguation system and more it has really help us better understand our community and support healthy and sustainable growth.

Integrations are getting easier and had I done this review 2 months ago I would have asked for a better LinkedIn integration but that checked that box. I look forward to enhanced visualization tools beyond what they have now and other integrations on the horizon.

Orbit is a really great way to understand your community across multiple channels: github, twitter, chat, etc. It consolidates all the engagements at these different channels and displays all this data in a clean beautiful UI. One other great feature is how Orbit creates intelligent metrics (like Reach and Love) for each community member. This helps you better understand your members and rank them based on these metrics.

There's nothing I dislike about Orbit. They have done a great job putting a great product!

Overall, orbit is an easy use tool. Will require clear guide note.

Absolute easy to use. Can access all the client information in one place.

Sometimes, it takes quite some time to load the data, which will slow down the pace of the work.

Enjoying the insights that Orbit is giving the team and always learning from them.

Seeing some great reports & insights into where our community lives, along with celebrating our regular community members along with discovering new and upcoming members that we can celebrate & nurture to be more engaged. Orbit seems to be working hard/fast to be adding new features or fixing any issues that are highlighted to them.

We have had a few issues with the API when doing a custom integration with our own hosted community forum (However NOTE we always got rapid advice/support from the Orbit team be it via support or their community Discord) So yes a few frustrations occasionally, but easily turned around into a happy dev once Orbit jumped into help.

The GitHub and discord integration is top notch

It would be nice to integrate with groups.io and confluence. I can’t tag companies, which is really needed

Easy to setup, great for reports, not amazing for managing your community.

Love the data ingestion setup. Makes it easy to gather it all in one place.

Not a lot of other things you can do with that data. Wish there was a way to do some processing on it.

It has really nice design and actually because of Orbit I stopped being afraid of data regarding engagement in my community.

I still don't understand everything and it si difficult to find free spot for a meeting for demo. That's why I didn't decide to buy paid option by now