Tracking of specific objectives, evaluation of suppliers, able to control our documents and it's auditor and employee friendly.

The ease of use and the functionality. Finding all of your HSE and Quality information is easy and add tremendously during audit time. We have had several auditors make positive comments about the QMS and it ease of use.

I wished it had a more developed training module.

Overall seems good value for the money.

Used to hold key Documents both in House and external such as industry key client, legislative and guidance docs, plus project documentation.Generally easy to structure and find.Easy to create hyperlinks.

Search engine is poor in way it displays finds and does not give logical search findings list. Does not always find what you want.Does not graphically represent the architecture or model of the documents which could help a faster way in.I built a hyperlink doc as another way of representing my departments docs to give the user a greater appreciation of Manual Procedures, forms, checklists etc.

customer service is quite good; responses are received in a timely manner despite the difference in timezones.

Searching for documents is not easy; including when using search bar.

Benefits are clear asset usage and certification of both equipment and personnel. Having a system that tracks CIP and NCR and will inform the client of the findings is a great tool. Benefits such as using it for sales and or audits is a valuable tool and so has paid for itself by increasing sales and opportunities the company has gained.

The software was tailored to fit our business. It has e-learning for many training requirements to meet APIQ2 and even includes some of our safety training. The ease of use and and the central depository for document control is exceptional. The CIP and NCR applications make capturing and communicating to the enterprise very efficient and practical. The support with the product we receive is spectacular and very quick to respond. The aid we receive in support to our clients is immediate. It also has been leveraged and used as a sales tool to show our clients our quality and safety programs.

The only thing that would help our organization is being able to integrate the software with our current ERP that controls inventory and also handles asset tracking. I think it is very possible but we need to expend resources to do that and we are currently resource and capital constrained.

Over the years it has been excellent. In the last few months frustrating

All information was easy to access in one location.

Newer version is not user friendly. To many steps to get one report or report produces more information than needed.

Overall, the experience has been beneficial. As a company we have learned a lot about QMS systems with the ability to easily navigate Web QMS. It clearly lays out a structure for what is needed to maintain a good, clean QMS.

I like that the software is user friendly, easy to understand. It makes it easy for small companies, who are new to QMS systems, to understand a QMS system and the different pieces that are needed to maintain it. It is simple in terms of concept and navigation. It doesn't make it hard to get what you need out of it. And most of all Mireaux is a great support system and they are always willing to work with us and help us create what we need within the QMS.

Some of the cons with Web QMS are that the CIP system does have several unique steps that have to be followed. Also we pay for each user account, so as we grow, this can become more difficult for the company potentially. There are some admin functions that would be nice to separate out, but Mireaux has enabled us to separate some of these tasks out.

Having the ability to store and track PMs and trainings.

The writers and IT for WebQMS do a great job working with us to customize features for maintenance although with maintenance and facility management the intervals at times are forced to be moved ahead or behind schedule. WebQMS has intervals set up to when the information is input into its system therefore changing the next due date for the assett(s). Again the Writers/IT personnel do a great job with working with us to keep due dates on track.

I absolutely love Web QMS as it is very easy to use. The system is very flexible and can be fine tuned to whatever the client may need. This system has proven invaluable in our PM tracking, document control processes and also traceability for our vendor evaluations. The customer support has been phenomenal from the begging. I would rate this system a 12 out of 10!

The only issue that I have with Web QMS is that as your company grows and the amount of information that is being tracked increases, it seems like the system slows down a little. Other than that in speaking for myself and our company we are VERY pleased with the system.

The software allows us to effectively manage our QMS. The customer support is second to none. The user interface is intuitive and new users are able to navigate and utilize the system very quickly.

This software is a great tool to manage our document control, non-conformance, continual improvement program, etc. Overall, this software is a value added tool in the management of our QMS. WebQMS allows us to demonstrate compliance to our customers and external auditors.

The customer support and response to our requests for modifications to the software have been outstanding . There are no lingering issues we have to contend with as Mireaux's support team addresses our questions quickly. If I had to suggest one improvement, a more visual indication that all required fields have not been completed (after clicking submit) would be helpful. Some users close out thinking the information is saved and lose the entire entry because they did not realize they were missing a required field.

Overall, this is great program with a friendly and attentive support staff

The ease of employee access and use ability

There is a bit of lag in portal development for administrators with limited computer knowledge. A stronger (ease of data entry) Preventative Maintenance program with a crossover to inventory control would be helpful.

Search engine barely works if you don't have the specific document ID number it rarely finds what you are looking for

Everything is in there, but we are heavily reliant on the internet and band width

I didn't have anything thing to do with our companies layout or design of this product, I'm just a user.Biggest problem for us is the Search Engine.

Seamless and easy to navigate around to find what is needed within the organization or also external information.

To show the root folders of an attachment when doing a search for a document.

Been using it for years. Very nice system

Excellent tracking of PM's. We can track what prentative maintenance is due

Nothing. The system is very true to your advertisement

Management of our companies QMS. It is a good tool to have a one-stop-shop for calibration & maintenance records and reminders, procedures, forms, work instructions, KPIs, NCRs/CIPs, audit scheduling, etc. Essentially, all essential elements of ISO9001 can be managed from the one platform.

It is a good all-in-one solution for document control, KPI analytics, and NCR/CIP management.

Can be cumbersome to make corrections to data entered in various places.

Until the upgrade, the ability for a trained site administrator to customize features for their site was awesome.

A lot of the admin flexibility to customize disappeared during the January 2019 upgrade. Some of the modules are not fully fleshed out - External Documents is missing some key functionality that would be simple to program in. To be fair, I have not suggested the changes yet.

We have used it to organize our company as an ISO:9001 company. It has been a useful tool for this purpose.

The setup and layout of the system makes it easy to navigate with an auditor.

The admin side is a little confusing. Changing the site menus can be a challenge.

Web QMS makes it easy to use all of our approved forms.

Forms and procedures are easy to find and download.

So far have not had any issues locating procedures or forms.

It is very easy to navigate. The document administrator functions are easy to use.

I wish I had a little more control over creating and removing pages. The only way do it and have the same tables or layouts as the other pages is to contact the host.

Very pleased with the online utility and will definitely recommend it to any organization that needs an online QMS repository system.

Very well structured. The menu and general navigation is easy to use.

The search function is more general and does not narrow down to the documents we are looking for.

Web QMS has been very useful in organizing key items and keeping records of our quality system.

Most of our quality management system is run through WebQMS. This one system allows us coordinate information across multiple departments and helps us keep track of our calibration records, NCRs, Corrective actions and procedures.

The software can be a little difficult to learn and the online tutorials don't tell you every thing you need to know but the customer service reps usually address any issues i have within a day.

The system provides the some of the basic functions required to fulfill my job duties.

The system is user friendly and easy to navigate

For inventory tracking all inputs are manual

Easy to use basic but effective system. Very responsive customer service.

Everything works to our needs, no complains.

Because we are just starting, this software is great for us. If it were a bit more user friendly for someone who was not as tech savvy, it may help.

Simple to access; easy to make changes, CIP process is easy

Sometimes, it takes a bit too many clicks to get anywhere and it is cumbersome to navigate.

As a remote employee, Web QMS makes it easy for me to access documentation needed for my work.

I am a user and was not involved with integration of Web QMS with our company.

It's more important. I need this information For My job

I'm starting used. I think it will help me in my professional training.