AroFlo Software

4.23 / 5 (52)

About AroFlo


AroFlo is a cloud-based job management solution that helps businesses automate the job management lifecycle. It is suitable for companies of all sizes in industries such as electrical, HVAC, security, construction, data networking and more.

Primary features include service management, invoicing, purchase order management, job management and scheduling, project management and compliance management. AroFlo helps users to manage job and project lifecycles, starting from the initial query through scheduling and invoicing.

AroFlo provides tools that help users manage scheduling, job estimating, contractors, GPS tracking, timesheets, inventory, assets and facilities. The software offers integration with Xero, MYOB, Reckon, QuickBooks, Saasu and eWay.

AroFlo is available with monthly subscription pricing. It is compatible with Windows, iOS and Android mobile devices. Support is provided via phone and email, through video tutorials and an online knowledge base.



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Supported Operating System(s):

Web browser (OS agnostic)

52 Reviews of AroFlo

Average User Ratings

Overall

4.23 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(28)

4 stars

(17)

3 stars

(1)

2 stars

(3)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 52 reviews

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October 2018

Robert from Rhima Australia

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

AroFlo used in a field service environment

We have 8 field technicians attending dozens of service jobs a day, using many spare parts. AroFlo allows us to maintain control of all these jobs through the many different stages that each job progresses through. I like the integration of service job creation and allocation, with spare parts inventory control, job status monitoring and finally invoicing.

Pros

It does most things reasonably well. Allows us to create service jobs, allocate the jobs to service techs and to monitor progress in the field. It combines this with basic inventory/spare parts management for our warehouse and field service vans. We use its ability to upload photos and video to share information with office based service staff and we also use its ability to automatically email on the creation of a Task Note, to send spare part replenishment requests to our spare parts department. It also allows us to create invoices and Purchase orders in AroFlo. Its ability to link prior jobs through the Asset history is extremely valuable to review the history of problematic machines. All in all, it provides a fairly seamless one stop system.

Cons

1. That it's inventory management is basic. While you can set min. stock level alerts there is no ability to set stock reorder levels making restocking/ordering a very time consuming process.
2. We can only set one location per inventory item which means none of our fleet of service vehicles can have stock locations set at a van level making it difficult for service techs to find parts in their vans as we carry many hundreds of parts in each van.
3. Producing professional looking invoices, forms, quotes etc. in AroFlo is extremely difficult even if AroFlo themselves are engaged to produce RTF layouts it appears to be very restricted in what it is able to accomplish.
4. AroFlo insist on constantly tweaking layouts and moving things around. Sometimes it feels like everytime you open it up you have to relearn where things are. Stop changing things constantly AroFlo!

Response from AroFlo of AroFlo

Replied October 2018

Thank you for taking the time to review our product we will pass on your feedback on to development

March 2017

Michael from Velocity Electrical

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Velocity Electrical

From day 1 Aroflo changed my life and the way I conducted business in amazing ways. Paper was thrown out and all procedures were systemised and streamlined. Costs were identified and cut and the staff loved it. I had thoroughly investigated the competitors and cannot speak more highly of Aroflo. I now live overseas for 6-8 months per year with my core operation more profitable than ever and starting multiple businesses as a result of this product. Please feel free to contact me for more info. LOVE IT !

Pros

Start-to-finish job management record hours, materials, expenses and notes against tasks
Centralised dashboard view all tasks in `real time
Complete field mobility run your business remotely
Power scheduling calendar manage and assign staff to jobs from any location
Powerful and easy-to-use job estimating software instantly and accurately quote on-site
Real time invoicing immediately turn jobs into invoices, even out on the job
Accounting integration combine AroFlo with Xero, MYOB, Reckon, QuickBooks and SAASU
Purchase orders and stock control place orders from the field or office
Order direct from suppliers with integrated online supplier catalogues
Electronically manage timesheets increase billable hours
Assign customised checklists to tasks for OH&S and compliance requirements
GPS tracking assign your closest field worker to urgent jobs
Attach documents and upload photos directly to tasks
Full contractor management and optional contractor access
Optional remote client access 24/7 interface for clients to register service calls
Dynamic report with up-to-date tracking of your business
User friendly interface designed for hand-held devices and big, grubby hands

Cons

The odd work around which usually get fixed in good time.

October 2018

Gill from DCM Plumbing & Drainage Pty Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

The best all round solution for trade businesses

I have loved using Aroflo because it's made my life easier by having everything but our final accounting done through it. Having the guys timesheets, inventory, real time scheduling, reporting and compliance all kept within the one package has meant that running our business has become a smooth machine rather than the paper trail of double handling it used to be. We've been able to go completely paperless by using the system with 2 screens which has also been great. I was sold within the first year when we more than doubled our turnover just by billing out the time we were actually on site! We also receive payment on completion of all private jobs which means zero bad debts, all because we can see exactly what's going on in our business at all times. And last but not least, the support team at Aroflo are exceptional in their patience and effort at resolving any issues that arise which has been an absolute essential element of our experience using this system. Keep up the good work!

Pros

The scheduling was the biggest game changer for our business, just being able to colour code our tradies, move them around, swap jobs and see in real time where they are so that adjustments can be made quickly when jobs go quicker or slower than expected. The fact you can access Aroflo from any device with an internet connection is also such a good benefit

Cons

Back in 2011 when we set this up there was very little help with regards to setting up invoice and quote templates and that took a long time to get right at the outset and so delayed implementation considerably

Response from AroFlo of AroFlo

Replied October 2018

Thank you for your great review, things have come a long way since 2011 we are so happy AroFlo has made such a big change to the way you run your business

October 2018

Tate from TDP Mobile Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

Tates review

Overall I am very happy with AroFlo, I am very picky about how everything is going to work which is this far working out well. However I do very much get the feeling that you only get out of AroFlo what you put in and in speaking to several people (non referral from you guys) I now know they are not seem aware they are not using the system optimally. Austlift for example we work with and spoke to, they have setup the system with only one business unit despite having outlets in most major Australian cities. The reason I know this is when we spoke to them, they complained that they couldn't tell which state the stock was in when looking in the system. Maybe calling clients once they are setup to ask them about issues would be advantageous to you guys so you can make sure there people are getting the most out of the system and therefore be happier with it.

Pros

The ability to customise the way most things operate, to adjust what AroFlo does around the business rather than the other way around. The layout is easy to understand and use. Customer support is great, being able to call and get an answer is the best feature, just getting an answer quick makes life so much easier. I also use the live chat quiet a bit for less complicated questions.

Cons

There is some areas of AroFlo that could be more automated or have the options to be. For example you already have an arrived on site checklist item most the time there should be an option for this to automatically change job status to 'in progress' as techs often seem to forget. Also the custom form being a bit smarter would be great, the ability to have the answer to questions alter the other questions asked later on or even change the default print layout.

Doing something about jobs with multiple order numbers would be great, we can be doing 7 services at the moment and each have a different order number, so we have to create 7 jobs. If there was a way AroFlo could manage this situation better it would save us a lot of time. Wether there was a easy way to clone task info or have multiple orders and invoices from one task.

Response from AroFlo of AroFlo

Replied October 2018

Thank you for taking the time to review our product we will pass on your feedback on to development

November 2018

Zoe from Global Cabling

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

November 2018

Does the job

Pros

Easy to collaborate and upload project information to share with other staff. Easy to track who has made changes to documents/email records.

Cons

Email integration is shaky and doesn't always send/receive. Recommended/requested improvements or reported errors are not often attended to.

Response from AroFlo of AroFlo

Replied November 2018

Thank you for taking the time to review our product. We recently put significant resources into improving our email system within AroFlo and believe it's much more robust. If you experience any new problems it would be most appreciated if you could report these issues via the AroFlo help menu, https://help.aroflo.com/display/office/Submit+a+Support+Request AroFlo receive a significant number of requested improvements on a daily basis. Our management team process and collate these requests, prioritising based on severity, impact and popularity and allocate resources based on that process. Reported bugs are always investigated and actioned based on priority, high impact issues are always actioned ASAP. If you an issue that you consider high impact please contact our Customers Service team as a matter of urgency.

April 2017

Simone from Barrett Building Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

A League of its own in Job Management

Our business has been using AroFlo for 14 months and we are continually impressed with the enhancements that are being implemented or planned. The ease of use and functionalities for both our office staff and field technicians enables our mobile business to capitalise on turning jobs around in shorter time periods from the initial log of jobs to invoicing. The support of AroFlo staff was instrumental in the setup and training of the system and support has continued throughout our use of the system, including an informative monthly newsletter to update on installed and planned enhancements and useful tips. After using a number of other job management systems, AroFlo stands out to be in a league of it's own and we are continually recommending the system to other trades and businesses. We thank AroFlo for aiding our business in its success, as without the system, it would not be as well-oiled as it is today.

Pros

The whole package

Cons

You can't forward an email from the system showing it's original sent date. Currently having to take a screen shot and send from external email system

April 2017

Michelle from Hunter Power Systems Pty Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Highly Recommended

Incorporating Aroflo into the business was one of the best business decisions we ever made. Productivity increased dramatically, spending leaks were captured and eliminated. All aspects of the business are able to work together cohesively and efficiently. We have been utilising Aroflo for years and every month we are still learning new parts of the system that can save the Company time and money.

Pros

Cloud based.
Syncs with MYOB
Encompasses most aspects of the business ie quoting, purchase orders, job management, timesheets etc
Can adjust levels based on different users.

Cons

The calendar function is quite difficult to use.

March 2017

Shane from Pride Plumbing Melbourne

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Pride Plumbing Melbourne

AroFlo has helped me to keep track of my jobs, the time I have spent on them and the materials I have used. This makes invoicing in the evening much quicker and easier than my old manual method. I am much better organised now that my emails, notes and photos are saved against my jobs - where I can easily find them. Keeping track of larger projects that can span over months has become less stressful. I can quickly see what stage has already been invoiced, what is left to be invoiced and I don't forget to add any variation invoices to the project. It is handy that I can easily access my quotes and other information, while out in the field. On holidays last month I went swimming with my mobile in my pocket. It was a relief to know that I hadn't lost all of my client contact details as everything is safely stored in AroFlo. There is much less paper floating around my office since using AroFlo. I would say AroFlo is a real time saver.

October 2018

Suzy from Scope Engineering

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

Aroflo's Flexibility its greatest selling point

But the easy of purchasing materials, and allocating costs to multiple cost centres within a project and the real-time tracking of all expenses make Aroflo a useful tool in our business that seamlessly integrates with our accounting software, providing a system of tracking and cross checking costs for our team, in the office and on site simultaneously.

Pros

The flexibility of the software to accommodate such a variety of business models and expectations, and the ability to update information as circumstances change means that costs be captured per task, per project, or per business unit, and materials amended should situations arise that require it. Invoicing can be as simple or as detailed as circumstances require, and reporting includes both standardised and custom reports.

Cons

However the reporting while comprehensive needs to be set up very particularly in the case of custom reports to ensure there are no items missed or duplicated.

Response from AroFlo of AroFlo

Replied November 2018

Thank you for taking the time to review our product and share the benefits you have experienced with AroFlo and your accounting integration.

October 2018

Nathan from SMS Security

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0